OpenWeb ADSL Feedback Thread (Pt2)

[Sonic2k]

Let's try and clear this very contentious point up:

Traffic shaping Traffic shaping is used to optimize or guarantee performance, improve latency, and/or increase usable bandwidth for some kinds of packets by delaying other kinds.

Functionality If a link becomes saturated to the point where there is a significant level of contention (either upstream or downstream) latency can rise substantially. Traffic shaping can be used to prevent this from occurring and keep latency in check. Traffic shaping provides a means to control the volume of traffic being sent into a network in a specified period (bandwidth throttling), or the maximum rate at which the traffic is sent (rate limiting). http://en.wikipedia.org/wiki/Traffic_shaping

Bandwidth throttling Bandwidth throttling is the intentional slowing of internet service by an internet service provider. It is a reactive measure employed in communication networks in an apparent attempt to regulate network traffic and minimize bandwidth congestion. Bandwidth throttling can occur at different locations on the network. On a local area network (LAN), a sysadmin may employ bandwidth throttling to help limit network congestion and server crashes. On a broader level, the internet service provider may use bandwidth throttling to help reduce a user's usage of bandwidth that is supplied to the local network. Throttling can be used to actively limit a user's upload and download rates on programs such as video streaming, BitTorrent protocols and other file sharing applications, as well as even out the usage of the total bandwidth supplied across all users on the network. http://en.wikipedia.org/wiki/Bandwidth_throttling

Guz

Hence why I say throttling.
I have used shaped internet connections for years... they don't exhibit these kinds of uselessnesses.
Shaping = latencies increase
Throttling = speeds slow down to stupid levels.

The latter is my gripe, because it affects GMail and other legitimate, non-bandwidth intensive applications.

 

[shadowstalker]

Lucky you... I get 1/2 that
GMail tells me it cannot display attachments due to the internet connection being unstable!!!!
I am not interested in dowloading a torrent... but stuff like internet banking, and GMail? Is that really fair???????????????????????????

To be perfectly honest, after a week of posting/raging here i frankly gave up. I'm moving to Afrihost anyways at the end of the month so idc what Openweb does anymore, they can burn to the ground for all i care.

 

[cableguy]

Kindly PM me with your ADSL details. I would like to test the account for you

Lucky you... I get 1/2 that
GMail tells me it cannot display attachments due to the internet connection being unstable!!!!
I am not interested in dowloading a torrent... but stuff like internet banking, and GMail? Is that really fair???????????????????????????

 

[cableguy]

We are so sorry to see you leaving us.

To be perfectly honest, after a week of posting/raging here i frankly gave up. I'm moving to Afrihost anyways at the end of the month so idc what Openweb does anymore, they can burn to the ground for all i care.

 

[Heisenborg]

@Cableguy

I will also point out your BS quickly. I had a problem with my account, posted it here, and you said it was not OW, but Telkom or whatever excuse you made up. I contacted mrBeep who put me on another OW account and the problem was immediately fixed.

I would suggest to OW to get rid of this guy on myBB, he is not up to the task with his BS excuses.

 

[Impregim]

Nice

@ Cableguy,

Sorry, I have to disagree with your shaping statement. - this is clearly download/downstream throttling.

We all know, or some of us that shaping can be bypassed, throttling NOT. = meaning you stuck, end of story.

I was under the impression that Speedtest servers ARE NOT SHAPED, but this gives it away that's clearly throttling.

Regards,

 

[Kayoss]

Ok cableguy, let’s make it simple..

If you actually care about customer support, and you are even remotely interested in our concerns, then please respond to the following three questions. If you do so honestly, then I will seriously reconsider my decision to leave openweb, and peruse this matter further.

Question 1

Please explain how it is possible that, if your shaping is based solely on traffic, the shaping occurs at precisely the same time every single weekday?

Question 2

Again, assuming that the shaping works purely on traffic, are you suggesting that public holidays tend to have the exact same traffic as regular weekdays?

Question 3

Your shaping tends to vanish at a fixed time every evening. Are you suggesting that at 11pm on the dot, traffic on the network drops instantaneously?

All we’re asking is that you be open as to how the system works in order for us to make better informed decisions. Be very careful about how you approach this issue because, if it turns out that Openweb is advertising their product as something it is not, and customers are duped into making “informed” decisions based on these lies, that is tantamount to fraud. Falsely advertising your product is going to land Openweb in a lot of hot water. Knowing what it is that we’re buying is not our privilege, it’s our right!

I’m really unsure as to why these questions have been dodged for so long. Surely it would be better to just answer them. Instead, you’re choosing to treat your customers like they're too stupid to see what's going on. So stop lying to us by denying what is so blatantly obvious.

Please don’t pretend that you don't understand what we're talking about.

 

[cableguy]

I am so sorry you feel this way.

If you have a problem with the way we assist on the forum, please feel free to contact any of our official support channels.

We advise clients to contact our official support channels first, as the forum is not an official support channel.

Herewith a link to the different support options:

http://openweb.co.za/contact.html

Matters can be escalated to management through the official channels as well.

@Cableguy

I will also point out your BS quickly. I had a problem with my account, posted it here, and you said it was not OW, but Telkom or whatever excuse you made up. I contacted mrBeep who put me on another OW account and the problem was immediately fixed.

I would suggest to OW to get rid of this guy on myBB, he is not up to the task with his BS excuses.

 

[Heisenborg]

I am so sorry you feel this way.

If you have a problem with the way we assist on the forum, please feel free to contact any of our official support channels.

We advise clients to contact our official support channels first, as the forum is not an official support channel.

Herewith a link to the different support options:

http://openweb.co.za/contact.html

Matters can be escalated to management through the official channels as well.

Yeah whatever. I dont "feel" anyway, im simply saying what happened

 

[cableguy]

Question 1

Please explain how it is possible that, if your shaping is based solely on traffic, the shaping occurs at precisely the same time every single weekday?

Based on our graphs of the network traffic, it does not unshape at excatly the same time everyday. I believe it was only last week where folks complained about why the network is unshaping later in the evening.

Between around 17:00 and 18:00 the network does quieten down drastically, as the corporate traffic dilutes during this time. This would see an instant improvement on shaping.

Question 2

Again, assuming that the shaping works purely on traffic, are you suggesting that public holidays tend to have the exact same traffic as regular weekdays?

Yes, public holidays are generally quite busy. Everyone is at home and have their torrents and general downloads running.

Question 3

Your shaping tends to vanish at a fixed time every evening. Are you suggesting that at 11pm on the dot, traffic on the network drops instantaneously?

Refer to point 1

Ok cableguy, let’s make it simple..

If you actually care about customer support, and you are even remotely interested in our concerns, then please respond to the following three questions. If you do so honestly, then I will seriously reconsider my decision to leave openweb, and peruse this matter further.

Question 1

Please explain how it is possible that, if your shaping is based solely on traffic, the shaping occurs at precisely the same time every single weekday?

Question 2

Again, assuming that the shaping works purely on traffic, are you suggesting that public holidays tend to have the exact same traffic as regular weekdays?

Question 3

Your shaping tends to vanish at a fixed time every evening. Are you suggesting that at 11pm on the dot, traffic on the network drops instantaneously?

All we’re asking is that you be open as to how the system works in order for us to make better informed decisions. Be very careful about how you approach this issue because, if it turns out that Openweb is advertising their product as something it is not, and customers are duped into making “informed” decisions based on these lies, that is tantamount to fraud. Falsely advertising your product is going to land Openweb in a lot of hot water. Knowing what it is that we’re buying is not our privilege, it’s our right!

I’m really unsure as to why these questions have been dodged for so long. Surely it would be better to just answer them. Instead, you’re choosing to treat your customers like they're too stupid to see what's going on. So stop lying to us by denying what is so blatantly obvious.

Please don’t pretend that you don't understand what we're talking about.

 

[cableguy]

We try our best to prevent network abuse.

We do not prioritise speedtest traffic. Speedtest gives you the result of what your download speed should be, as it uses a download to determine its speed.

@ Cableguy,

Sorry, I have to disagree with your shaping statement. - this is clearly download/downstream throttling.

We all know, or some of us that shaping can be bypassed, throttling NOT. = meaning you stuck, end of story.

I was under the impression that Speedtest servers ARE NOT SHAPED, but this gives it away that's clearly throttling.

Regards,

 

[Heisenborg]

We try our best to prevent network abuse.

We do not prioritise speedtest traffic. Speedtest gives you the result of what your download speed should be, as it uses a download to determine its speed.

So what can that person download or test to see if he gets full line speed.Which protocol is not throttled/shaped? Or are you saying he will not get full line speed on any protocol in office hours???

 

[cableguy]

Browsing is unshaped unless you download during peak.

Generally, streaming is unshaped - however, if the network gets busy it could become shaped.

We try and not touch VOIP traffic.

Emails are unshaped.

etc

So what can that person download or test to see if he gets full line speed.Which protocol is not throttled/shaped? Or are you saying he will not get full line speed on any protocol in office hours???

 

[cableguy]

I will be off until later. Need to perform some tasks here in the office

Will check in this evening.

 

[Kayoss]

Question 1

Based on our graphs of the network traffic, it does not unshape at excatly the same time everyday. I believe it was only last week where folks complained about why the network is unshaping later in the evening.

Between around 17:00 and 18:00 the network does quieten down drastically, as the corporate traffic dilutes during this time. This would see an instant improvement on shaping.

Please supply these graphs as they tend to contradict the general user experience here. Most of us have been seeing an instant release on shaping at precisely the same time (11pm) everyday during the week.

Question 2

Yes, public holidays are generally quite busy. Everyone is at home and have their torrents and general downloads running.

Nobody is at home with their torrents and general downloads running on the weekend? I mean, obviously they aren't because the system is unshaped on the weekend.

Question 3

Refer to point 1

Refer to my response to point 1

 

[timmie23]

Cancelled.

Enough said.

If you're paying R499 a month just for 4Mbps Uncapped, no line rental, you'd expect to be able to browse a site at more than 10% of your line speed when you're home. No downloading.

For the same amount I can get 4Mbps Uncapped and Line Rental.

Like I said in another post. OpenWeb needs to rebrand their products to Business Products and After Hours products.
Cause be it Silver, Standard, Gold of any variety, I'm pretty sure you're getting the exact same as the Everyday folks.

Cancelled.

 

[Sonic2k]

Based on our graphs of the network traffic, it does not unshape at excatly the same time everyday.

BULL!!!!

Let's do this...
PM me for my address, come to my premises and let me show you. Oh and bring your stopwatch along and let's have some popcorn!

Better still.. let me find my camera, make a video and upload it to Youtube and let's see you try and deny that!
BTW my GMail is still shaped to hell and back!

 

[i.got~issues]

BULL!!!!

Let's do this...
PM me for my address, come to my premises and let me show you. Oh and bring your stopwatch along and let's have some popcorn!

Indeed... before I cancelled, my OpenWeb Gold was unusable from 9am until 5pm on the dot.
Useless for browsing, useless for email, actually useless for everything until 5pm. Throttled to death.

I agree... call all these uncapped accounts, silver, gold, titan, all of them throttled until after hours accounts.

 

[timmie23]

Indeed... before I cancelled, my OpenWeb Gold was unusable from 9am until 5pm on the dot.
Useless for browsing, useless for email, actually useless for everything until 5pm. Throttled to death.

I agree... call all these uncapped accounts, silver, gold, titan, all of them throttled until after hours accounts.

Same here. Get home at 16:30ish so nothing has been on, make a point to turn off all PCs, Roku, when I go to work.
Open up SuperSport to stream the IPL game of that day. Bam, 40KBps.

I had cableguy look into the issue. He said he maybe found the issue. Gave me new account, again, with different routing, again.
So I said no, I'm not testing it until you tell me what went wrong, what you changed.

Can't tell me until I give feedback to see if it is working.

All I expect is to be informed of steps taken. I don't want to just hear, it is working now. I want to know what was wrong, I feel I am justified to ask. I am paying money for a service.

This is like the 4th or 5th new account. I'm tired of it, I'm tired of the inefficient shaper.
I'm just tired.

Voting with my wallet and going elsewhere. Gosh. For the same as I'm paying now I can get Business Account that is unshaped. Why did I even stick around this long.

Tata

 

[Wackyza]

Same here. Get home at 16:30ish so nothing has been on, make a point to turn off all PCs, Roku, when I go to work.
Open up SuperSport to stream the IPL game of that day. Bam, 40KBps.

I had cableguy look into the issue. He said he maybe found the issue. Gave me new account, again, with different routing, again.
So I said no, I'm not testing it until you tell me what went wrong, what you changed.

Can't tell me until I give feedback to see if it is working.

All I expect is to be informed of steps taken. I don't want to just hear, it is working now. I want to know what was wrong, I feel I am justified to ask. I am paying money for a service.

This is like the 4th or 5th new account. I'm tired of it, I'm tired of the inefficient shaper.
I'm just tired.

Voting with my wallet and going elsewhere. Gosh. For the same as I'm paying now I can get Business Account that is unshaped. Why did I even stick around this long.

Tata

That's worrisome. :erm: