OpenWeb ADSL Feedback Thread (Pt2)

Awfully quiet on the Openweb side, I am waiting almost 2 days for a confirmation of cancellation from them, I will give them until the end of the day considering yesterday was a public holiday.
 
dj2381 said:
Awfully quiet on the Openweb side, I am waiting almost 2 days for a confirmation of cancellation from them, I will give them until the end of the day considering yesterday was a public holiday.
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I received my cancallation mail almost immediately, with a reference ticket mail shortly after.

I'm not sure if there's another mail to come through, but as far as I'm concerned the account is now cancelled ;)

I've diarised for later this month to contact my card division and ensure no further payment is debited.
 
All I have received is this: Your request has been received, and is being reviewed by our support staff. With a cancellation number, no confirmation that it will be cancelled. :whistle:
 
I logged a ticket to cancel my account last night - still nothing - the ticket does not even show up on the client portal yet.

What is the correct procedure to cancel ?
 
feo said:
Browsing is absolutely TERRIBLE for the first time for me today.

Google Maps is virtually unusable.
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Yip, they throttle most of Google's services... try and upload an attachment with GMail and you will see that fail too.
 
Just done a speed test and these are the wonderful results

Start Time: 11:31:44
End time: 11:32:26
Download Size: 409600 bytes
Time Delta: 41.699293136597 seconds
Download Speed: 10 KBytes/s
Line Speed: 80 kbits/s

It's no wonder my browser is so slow and it takes ages for web pages to open.

Maybe, after all our cancellations become effective, those users that are left will have better speeds Lol :D
 
fatman65 said:
Just done a speed test and these are the wonderful results

Start Time: 11:31:44
End time: 11:32:26
Download Size: 409600 bytes
Time Delta: 41.699293136597 seconds
Download Speed: 10 KBytes/s
Line Speed: 80 kbits/s

It's no wonder my browser is so slow and it takes ages for web pages to open.

Maybe, after all our cancellations become effective, those users that are left will have better speeds Lol :D
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I wish you all the best with that, but I can say from experience you are gonna keep seeing these issues...
 
Same old, same old...

Hey what you know, I'm back to analogue dial-up running on an ADSL line! General browsing back to being retarded even after my umpteenth account change. Even Speedtest.net hangs and bombs out and then gave this:
View attachment 117144

OW, with the surge of flaming hitting these forums, and the very obvious decline of 'support' via representatives from yourselves on these forums, it clearly indicates that you have chucked in the towel yourselves, or at least on those who frequent these forums. Somewhat of a bad PR position to take!

Will see if your technical crew even bother to assist for this last time. Next relapse in service and I guess I move on.
 

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Moaners will moan. Just get another ISP, see if you do any better and report back.
 
rakabos3 said:
Moaners will moan. Just get another ISP, see if you do any better and report back.
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What a flawed post.
Most of us, myself included, can prove the issues at hand. Moaning for the sake of moaning? I think not.
Said as if the internet is generally like this, and this is par for the course? Certainly not, especially so if you come from MWEB where it worked, regardless.
 
My cancelation is effective end of this month. Based on my testing with Afrihost in very happy but it seems they have their issues too so I shall just see how it goes.
 
I am this far - to hand in my cancellation! I specifically asked cableguy to investigate my account (because it was utterly useless) and NOT to give me a new routing account. What did I get? A new routing account!!!!!!!!!!!!!! I replied and said to him that I was NOT interested in a new routing account and the response I got was "We have already expired the old one". So this new routing account is even more useless in ALL aspects.

I will vote with my wallet before this month ends.
 
shjane said:
I am this far - to hand in my cancellation! I specifically asked cableguy to investigate my account (because it was utterly useless) and NOT to give me a new routing account. What did I get? A new routing account!!!!!!!!!!!!!! I replied and said to him that I was NOT interested in a new routing account and the response I got was "We have already expired the old one". So this new routing account is even more useless in ALL aspects.

I will vote with my wallet before this month ends.
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This is exactly why I don't contact support when I have issues. Thankfully my issues from Monday resolved on their own.
 
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Sharkykzn said:
Not sure if I'm more zigged at your comment, or OW's flaky level of service. :confused:
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And im tired of everyone complaining, next month same thing, complain. GO ELSEWHERE FFS. If they are that bad then why have the head ache of staying, just find another ISP. OW is clearly going downhill from the last pages of flaming but still people complain. Its clear, they suck, so move to another ISP. Thats all im saying.
 
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