OpenWeb ADSL Feedback Thread (Pt2)

[TEXTILE GUY]

"I'm afraid due to the destructive nature of the forum, we have suspended support here."

Really??

Glad I moved on then .........

 

[i.got~issues]

Suspending Twitter... hmmmm. Yes. I see... all 17 followers now have been taught a lesson.

 

[robdutchmonkey]

Well some good news with my cancellation, even though done after the 25th, I called their customer care and asked nicely after being a long time client and trying until I couldn't bare it anymore, I got off with the standard 1 month cancellation policy, thus final debit order is on the 1st of June and is terminated end of June Happy days

EDIT: All I said was I understand that I signed off that I will give 1 month cancellation notice and I don't mind paying it and sticking to the agreement, but don't punish me because I'm a bit late and voila

 

[slvR]

This basically shows their cancelation policy is purely to grind more money from customers and not because they pay got bandwidth in advance..

 

[mister]

I put in a downgrade request today and got this back:

When there is a drop in your monthly expenditure then a calendar months notice is required. A much sooner change to an unshaped account would be to upgrade to the 4Mbps Business Uncapped Unshaped - R699pm.

I kid you not! I nearly fell off my chair laughing.

 

[Necuno]

I put in a downgrade request today and got this back:

I kid you not! I nearly fell off my chair laughing.

Mweb scare tactics. I would take a stop order with the bank informing them of the non performance and support of OW. That simple...

 

[Sharkykzn]

Guess OW's Facebook page will be next to pull it neck in.

 

[Gboss]

I put in a downgrade request today and got this back:



I kid you not! I nearly fell off my chair laughing.

Looks like OW is trying their utmost to wring every last cent they can from clients by now enforcing a 30day downgrade notice. This has to be the 1st ISP I heard of that now requires this.
FFS even MWEB let their clients downgrade and leave gracefully.

Desperate times call for desperate measures :wtf:

 

[mister]

Desperate times call for desperate measures :wtf:

It's the part where they offered me an upgrade that had me in stitches... I mean SERIOUSLY? I want to downgrade now, but you offer me an UPGRADE? *does not compute!*

 

[Gboss]

It's the part where they offered me an upgrade that had me in stitches... I mean SERIOUSLY? I want to downgrade now, but you offer me an UPGRADE? *does not compute!*

Your keyboard is not responding, press F1 to continue /LOL

 

[Zewp]

I put in a downgrade request today and got this back:



I kid you not! I nearly fell off my chair laughing.

This it the biggest load of bull**** in the world. Back in 2011 my upgrade from Standard Uncapped to Gold Uncapped was finished in minutes.

Keoma, I hope you're ashamed.

 

[Zambo001]

According to the law of contract, the contract can become void if one of the parties does not deliver... hence I think (legally) they should not enforce a 30 or even 60 day cancellation period if their side of the contract is not kept.

http://en.wikipedia.org/wiki/South_African_contract_law

Requirements[edit]
For a contract to be considered valid and binding in South Africa, the following requirements must be met:

There must be consensus between the contracting parties.
The parties must have the capacity to contract.
The necessary formalities must be observed.
The agreement must be legal.
The contractual obligations must be possible of performance.
The content of the agreement must be certain.
The requirements are discussed in greater detail below.

Characteristics[edit]
A contract has certain characteristic features:

It is a juristic act. The law attaches the consequences intended by the parties. The parties should be aware that they are creating a legal obligation between them.
It is necessarily bilateral or even multilateral; a contract cannot be unilateral.
It entails promises or undertakings, on one or both sides, to make certain performances: that is, to give something (dare), to do something (facere) or to refrain from doing something (non facere). Alternatively, it may be a warranty that a certain state of affairs exists.
It usually entails reciprocity, in that one party's performance is promised in exchange for the performance of the other party.
The modern concept of contract is generalised so that an agreement does not have to conform to a specific type to be enforced, but contractual parties are required to conduct their relationship in good faith (bona fides).

Contract and the law of obligations[edit]
Contract law forms part of the law of obligations. An obligation is a legal bond (vinculum iuris) between two or more persons or parties, obliging the one party (the debtor) to give, do or refrain from doing something to or for the other party (the creditor). The right created by an obligation is personal, a ius in personam, as opposed to a real right (ius in re). The words “creditor” and “debtor” apply not only in respect of a claim for money, but to a claim for anything else that is owed—whether unconditionally, conditionally, or in the future. If an obligation is enforceable by action in a court of law, it is a civil obligation, rather than the less common and unenforceable natural obligation. “The most important point,” in discussing the legal effect of contracts, is “the duty of the parties to perform their obligations.”[3]

open to interpretation...

Discuss!

 

[mika1000]

Well some good news with my cancellation, even though done after the 25th, I called their customer care and asked nicely after being a long time client and trying until I couldn't bare it anymore, I got off with the standard 1 month cancellation policy, thus final debit order is on the 1st of June and is terminated end of June Happy days

EDIT: All I said was I understand that I signed off that I will give 1 month cancellation notice and I don't mind paying it and sticking to the agreement, but don't punish me because I'm a bit late and voila

send my cancellation last night. last payment 1st of june and last day 30 june. no tantrums

 

[Enzo Matrix]

Just got this gem in my spam folder

Dear Martin,

Our fantastic Titan Uncapped ADSL product is selling like hot cakes! So much so, we only have around 18 accounts left.

If you were planning to get your hands on one of these beauties, please hurry. We have a feeling it is going to be sold out today still!

Look at this unbeatable pricing:

2Mbps Uncapped - R149
4Mbps Uncapped - R249
6Mbps Uncapped - R299
10Mbps Uncapped - R399
20Mbps Uncapped - R799 - SOLD OUT!

Hurry along to: http://www.openweb.co.za/ and order your package before they are all gone (maybe forever!)

If you order now the pricing will be locked in for the life of the account.

Kind Regards
OpenWeb ADSL
http://www.openweb.co.za

 

[howardb]

Just got this gem in my spam folder

LOL , seems their figures are out... I cancelled mine so there should be 19 accounts left

 

[Fox1]

Pfffft..hot cakes are overrated. They'll burn your mouth.

 

[snail112]

Pfffft..hot cakes are overrated. They'll burn your mouth.

and then your wallet.

 

[TEXTILE GUY]

Our fantastic Titan Uncapped ADSL product is selling like hot cakes! So much so, we only have around 18 accounts left.

Would that be one shared account or two .....

 

[Wackyza]

Whats an account between friends...or better, between strangers in Openwebs case

Would that be one shared account or two .....

 

[Rah_Skill]

I'm confused, though, why are they offering business unshaped/unthrottled as if it's anything new? They've been offering it since 384k days.