OpenWeb ADSL Feedback Thread (Pt2)

Ugh great. Seems that my exchange is congested, or there's some fault on my life. Peak hours sees my ping increase by 100 ms both local and international. As soon as things quiet down again (like now), pings return to normal...
 
ok... username removed. thx

I would like to hear how OW explain two ip's for a single account... a router with a split personality I guess...

I think that more or less most OW accounts are shared. sharks.
 
mika1000 said:
ok... username removed. thx

I would like to hear how OW explain two ip's for a single account... a router with a split personality I guess...

I think that more or less most OW accounts are shared. sharks.
Click to expand...

Yup, and that MyBB hasn't picked this up for an article yet ofcourse speaks volumes.
 
I'm so fed with with these guys. Have had quite a few issues with them already,mostly with my speed always being horrendously slow. Yesterday I was at home during the day and I have a 2mb Gold Uncapped account and I couldn't even open websites or download a simple 2mb file without it failing every time. Only from from around 8-9pm to 5am in the morning I get anything usable. The rest of the time it's just pathetic. I messaged cableguy just after 10am yesterday and still didn't even get any feedback.

This was a Tracert I ran yesterday morning.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.1]
3 9 ms 10 ms * 196.38.73.113
4 11 ms 12 ms * cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 11 ms 11 ms * 196.26.0.61
6 10 ms 14 ms * 168.209.1.170
7 10 ms 10 ms * mweb-1.jinx.net.za [196.223.14.25]
8 36 ms 35 ms * tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
9 33 ms 36 ms * tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
10 36 ms 34 ms * vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
11 71 ms 32 ms * 196.28.178.66
12 131 ms 33 ms * gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 54 ms 38 ms * OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 32 ms 32 ms * 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 33 ms * * 41.86.110.143
16 * * * Request timed out.
17 37 ms * * 41-86-110-143.mweb.co.za [41.86.110.143]
18 * * * Request timed out.
19 * 32 ms * 41-86-110-143.mweb.co.za [41.86.110.143]
20 * * * Request timed out.
21 * * 34 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 10 ms 9 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.1]
3 11 ms 11 ms * cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 12 ms 11 ms * cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 13 ms 14 ms * core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 186 ms 181 ms * core2b-dock-pos-0-3-4-0.ip.isnet.net [168.209.201.65]
7 187 ms 182 ms * linx-gw2.thdo.ncuk.net [195.66.236.240]
8 184 ms 184 ms * te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 183 ms * * www.thinkbroadband.com [80.249.99.130]
10 * * * Request timed out.
11 * 179 ms * www.thinkbroadband.com [80.249.99.130]
12 * * * Request timed out.
13 * * 179 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest

Local Speedtest




Test End Timestamp
2014/06/03 9:12:50.60
 
What's the easiest way to cancel an Openweb account and how does their cancellation policy work? I think it's time....
 
Crackerjack said:
What's the easiest way to cancel an Openweb account and how does their cancellation policy work? I think it's time....
Click to expand...

[email protected]. One month's notice before the 25th, so if you cancel between now and the 24th, you're free from the end of next month.

Others have advised blocking the debit order at the bank due to non service.
 
PostmanPot said:
[email protected]. One month's notice before the 25th, so if you cancel between now and the 24th, you're free from the end of next month.

Others have advised blocking the debit order at the bank due to non service.
Click to expand...

Thanks for the details, will be sure to block the debit as well.

Now to find another ISP... again.. Any recommendations?
 
Awesome stuff. Check my banking online this morning to see that I was debited again by openweb. Even though I cancelled on the 22nd of April already. Send them an email to ask WTF. Get a reply from them where they say that I requested to have my account cancellation cancelled, as I still want to use the service. Someone with a name like mine, spelt differently.

Funny thing is, my cancellation ticket number was there in the email I sent to them. The email they sent back to me had a completely different cancellation ticket number they used as a reference for that cancellation.

So in the end, they've gone and cancelled someone's service, who didn't want it cancelled anymore, and they've kept my service active, even though I don't want it anymore.

The circus is still in town I guess.

I know these kinds of mistakes happen, but geez, it is hilarious. Just give me my money back please, I've moved on, I'm happy. It's like an ex that comes to visit you after a month. I'm not interested, please just leave me alone.

UPDATE : I got my refund already. Luckily didn't take to long for them to sort out the mistake.
 
Last edited:
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monthly!


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* Order now and pay only 50% for the rest of June 2014


Terms:

* The above pricing excludes the +- R140 Telkom analogue line rental

* If another ISP is currently hosting your line, request them to push
it back to Telkom so that we can take it over.

* OpenWeb will manage the line on your behalf. If you experience a
fault, we will log the fault with Telkom for you.


Hurry, accounts are limited!


Kind Regards

Keoma Wright

Founder

OpenWeb.co.za

OpenWeb, P.O Box 491, Ballito, 06 4420, SOUTH AFRICA
 
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