OpenWeb ADSL Feedback Thread (Pt2)

[Necuno]

** detects many ninja edits **

 

[Necuno]

@nebuco - thanx - fixed...

002.jpg (96.9 KB, 0 views) stills hows it...

 

[Totempole]

ok.

just used the below mentioned link and there's two sessions showing without any doubt that I'm sharing an account.

despite all OW's denials...

Your username is still showing.

 

[zolly]

Ugh great. Seems that my exchange is congested, or there's some fault on my life. Peak hours sees my ping increase by 100 ms both local and international. As soon as things quiet down again (like now), pings return to normal...

 

[mika1000]

ok... username removed. thx

I would like to hear how OW explain two ip's for a single account... a router with a split personality I guess...

I think that more or less most OW accounts are shared. sharks.

 

[whatwhat]

ok... username removed. thx

I would like to hear how OW explain two ip's for a single account... a router with a split personality I guess...

I think that more or less most OW accounts are shared. sharks.

Yup, and that MyBB hasn't picked this up for an article yet ofcourse speaks volumes.

 

[Gboss]

Yup, and that MyBB hasn't picked this up for an article yet ofcourse speaks volumes.

*cough advertising revenue cough cough*

 

[Messugga]

*cough advertising revenue cough cough*

Either that or they're simply too scared that the doctor might sue them for defamation.

 

[Crackerjack]

I'm so fed with with these guys. Have had quite a few issues with them already,mostly with my speed always being horrendously slow. Yesterday I was at home during the day and I have a 2mb Gold Uncapped account and I couldn't even open websites or download a simple 2mb file without it failing every time. Only from from around 8-9pm to 5am in the morning I get anything usable. The rest of the time it's just pathetic. I messaged cableguy just after 10am yesterday and still didn't even get any feedback.

This was a Tracert I ran yesterday morning.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 8 ms 9 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.1]
3 9 ms 10 ms * 196.38.73.113
4 11 ms 12 ms * cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 11 ms 11 ms * 196.26.0.61
6 10 ms 14 ms * 168.209.1.170
7 10 ms 10 ms * mweb-1.jinx.net.za [196.223.14.25]
8 36 ms 35 ms * tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
9 33 ms 36 ms * tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
10 36 ms 34 ms * vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
11 71 ms 32 ms * 196.28.178.66
12 131 ms 33 ms * gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 54 ms 38 ms * OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 32 ms 32 ms * 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 33 ms * * 41.86.110.143
16 * * * Request timed out.
17 37 ms * * 41-86-110-143.mweb.co.za [41.86.110.143]
18 * * * Request timed out.
19 * 32 ms * 41-86-110-143.mweb.co.za [41.86.110.143]
20 * * * Request timed out.
21 * * 34 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 10 ms 9 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.1]
3 11 ms 11 ms * cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 12 ms 11 ms * cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 13 ms 14 ms * core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
6 186 ms 181 ms * core2b-dock-pos-0-3-4-0.ip.isnet.net [168.209.201.65]
7 187 ms 182 ms * linx-gw2.thdo.ncuk.net [195.66.236.240]
8 184 ms 184 ms * te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 183 ms * * www.thinkbroadband.com [80.249.99.130]
10 * * * Request timed out.
11 * 179 ms * www.thinkbroadband.com [80.249.99.130]
12 * * * Request timed out.
13 * * 179 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest

Local Speedtest




Test End Timestamp
2014/06/03 9:12:50.60

 

[lexor]

26 days to go !

 

[Oreomitch]

I signed up for a capped account. Are these said issues largely around uncapped accounts?

 

[Zewp]

Google not working again this morning while everything else works perfectly.

 

[Wackyza]

They are around OpenWeb as a whole. A company who has gone radio silent since questions of their ethics. Speaks for itself.

I signed up for a capped account. Are these said issues largely around uncapped accounts?

 

[PostmanPot]

I signed up for a capped account. Are these said issues largely around uncapped accounts?

Are Openweb throttling capped accounts?

 

[Crackerjack]

What's the easiest way to cancel an Openweb account and how does their cancellation policy work? I think it's time....

 

[PostmanPot]

What's the easiest way to cancel an Openweb account and how does their cancellation policy work? I think it's time....

cancellations@openweb.co.za. One month's notice before the 25th, so if you cancel between now and the 24th, you're free from the end of next month.

Others have advised blocking the debit order at the bank due to non service.

 

[Crackerjack]

cancellations@openweb.co.za. One month's notice before the 25th, so if you cancel between now and the 24th, you're free from the end of next month.

Others have advised blocking the debit order at the bank due to non service.

Thanks for the details, will be sure to block the debit as well.

Now to find another ISP... again.. Any recommendations?

 

[timmie23]

Awesome stuff. Check my banking online this morning to see that I was debited again by openweb. Even though I cancelled on the 22nd of April already. Send them an email to ask WTF. Get a reply from them where they say that I requested to have my account cancellation cancelled, as I still want to use the service. Someone with a name like mine, spelt differently.

Funny thing is, my cancellation ticket number was there in the email I sent to them. The email they sent back to me had a completely different cancellation ticket number they used as a reference for that cancellation.

So in the end, they've gone and cancelled someone's service, who didn't want it cancelled anymore, and they've kept my service active, even though I don't want it anymore.

The circus is still in town I guess.

I know these kinds of mistakes happen, but geez, it is hilarious. Just give me my money back please, I've moved on, I'm happy. It's like an ex that comes to visit you after a month. I'm not interested, please just leave me alone.

UPDATE : I got my refund already. Luckily didn't take to long for them to sort out the mistake.

 

[slvR]

Dear OpenWebber,


Introducing the Ultimate Bundled ADSL.


Pay one single fee for your ADSL and save. Our new Bundled ADSL
Uncapped account PLUS ADSL line rental will save you alot of money
monthly!


Packages:


1Mbps Uncapped + ADSL Line - R299

2Mbps Uncapped + ADSL Line - R349

4Mbps Uncapped + ADSL Line - R549

10Mbps Uncapped + ADSL Line - R889


More info visit: http://clicks.aweber.com/y/ct/?l=OunWA&m=3ZvnxO7KH_FjajF&b=kdeKx4rcTSyhTrdu1fsyXQ


* Order now and pay only 50% for the rest of June 2014


Terms:

* The above pricing excludes the +- R140 Telkom analogue line rental

* If another ISP is currently hosting your line, request them to push
it back to Telkom so that we can take it over.

* OpenWeb will manage the line on your behalf. If you experience a
fault, we will log the fault with Telkom for you.


Hurry, accounts are limited!


Kind Regards

Keoma Wright

Founder

OpenWeb.co.za

OpenWeb, P.O Box 491, Ballito, 06 4420, SOUTH AFRICA

 

[Oreomitch]

Many complaints, but has anyone laid a complaint against OW with ISPA yet? Just curious.

http://ispa.org.za/code-of-conduct/complaints-form/