OpenWeb ADSL Feedback Thread (Pt2)

[wingnut771]

I am so sorry to read this!

In the past we used to dish out accounts like they were jelly tots. I see the guys have stopped doing this so freely. I would love you to test the Gold Uncapped (Original) again, even if it is just for a week. Drop me a PM and I will swing you one.

Thanks, but I'm happy where I am now.

 

[cableguy]

No problem. You know where to find me if you ever change your mind.

Thanks, but I'm happy where I am now.

 

[Batista]

Hi Cableguy

Tried calling the call center now, got bounced around by the electronic answering service and then the call got cut.I wish to cancel my account with you.Please advise of the proper procedure.
Thanks

 

[PostmanPot]

I see MrBEEP has already responded to you:

That response was for me? I apologise, I didn't realise, because it is not answering the questions at all as we are not monitoring usage. MrBEEP has given the same response many times now which is insufficient, hence we are still going around in circles.

Once again, please answer/get Leon's response:

1. We are not monitoring usage. We are looking at two sessions for one account from different locations.

2. Why a new account was given, when it was a password change which was asked for?

Leon's answers, please?

 

[Wackyza]

PostmanPot...You are quite persistant

But you do have a point here...

That response was for me? I apologise, I didn't realise, because it is not answering the questions at all as we are not monitoring usage. MrBEEP has given the same response many times now which is insufficient, hence we are still going around in circles.

Once again, please answer/get Leon's response:

 

[gjfourie]

i don't really want to get involved with this account sharing discussion. But I am intrigued as well. I am not supporting or opposing any side.

Long ago had the original gold. The one before the gold named original. Only showed one session in user.isdsl.
Not common knowledge (i think), and i don't know if it works with other named accounts, but if your account is @openweb.co.za you can use yourusername.dns.openweb.co.za as a "kind of" static ip address. I used it at work when I had to give one of my users access to resources.

One day the user complained that sometimes they can connect and sometimes not. I was very random. The normal checks involve checking any dns issues. Lo and behold. When I did a nslookup on my ###.dns.open.co.za address I got a response with 2 ip's. Went to check users.isdsl... and there were 2 sessions active under the same username from different locations. So cant use the .dns.openweb thing anymore.

Also noticed that when my modem rebooted it took extra long to connect, with invalid password errors for about 7 minutes. it never did that before. I tested with an account that had only my session in users.isdsl and it connected quickly. Even after a reboot. And after this reboot users.isdsl showed my pld session(the disconnected one) and the new one. And after a few minutes it disappeared.

My deduction from this is. When your connection/modem drops and there is another session active on users.isdsl it cant connect until your own active session time-out and disappears from users.isdsl (concurrent connections?). Leaving the other strange connection that is not yours. Now there is space for your connection to connect again. Seems like concurrent connections at play.

So even though I don't "think" the extra session has any effect on speed. It has a real world implication on the use of your account. And it definitely is not a phantom account as it has a valid ip.

I don't know.... Maybe openweb gets an 8 meg account with 2 concurrent connections allowed from IS and splits it into two 4 meg accounts to supply their clients. Don't really have a problem with this scenario. Only thin that bugs me is the long re-connection times and the loss of the .dns.openweb.co.za feature.

My 10cents worth.

 

[PostmanPot]

i don't really want to get involved with this account sharing discussion. But I am intrigued as well. I am not supporting or opposing any side.

Long ago had the original gold. The one before the gold named original. Only showed one session in user.isdsl.
Not common knowledge (i think), and i don't know if it works with other named accounts, but if your account is @openweb.co.za you can use yourusername.dns.openweb.co.za as a "kind of" static ip address. I used it at work when I had to give one of my users access to resources.

One day the user complained that sometimes they can connect and sometimes not. I was very random. The normal checks involve checking any dns issues. Lo and behold. When I did a nslookup on my ###.dns.open.co.za address I got a response with 2 ip's. Went to check users.isdsl... and there were 2 sessions active under the same username from different locations. So cant use the .dns.openweb thing anymore.

Also noticed that when my modem rebooted it took extra long to connect, with invalid password errors for about 7 minutes. it never did that before. I tested with an account that had only my session in users.isdsl and it connected quickly. Even after a reboot. And after this reboot users.isdsl showed my pld session(the disconnected one) and the new one. And after a few minutes it disappeared.

My deduction from this is. When your connection/modem drops and there is another session active on users.isdsl it cant connect until your own active session time-out and disappears from users.isdsl (concurrent connections?). Leaving the other strange connection that is not yours. Now there is space for your connection to connect again. Seems like concurrent connections at play.

So even though I don't "think" the extra session has any effect on speed. It has a real world implication on the use of your account. And it definitely is not a phantom account as it has a valid ip.

I don't know.... Maybe openweb gets an 8 meg account with 2 concurrent connections allowed from IS and splits it into two 4 meg accounts to supply their clients. Don't really have a problem with this scenario. Only thin that bugs me is the long re-connection times and the loss of the .dns.openweb.co.za feature.

My 10cents worth.

Interesting, and that may be true, but I'm sure it doesn't take 2 days in order to timeout, as below. So I think we can rule out that possibility.

Also, the ESRs wouldn't differ.

 

[gjfourie]

PostmanPot

I think you misread. I wasn't suggesting that the extra session is your own session waiting to time out. I was showing the 2 scenarios where you can have two sessions showing. 1. were you are the only user on users.isdsl and you reconnect then there will be 2 sessions for a couple of minutes. 2. When you are "sharing" (using this word carefully) with someone/something else your re-connection will take about 7 minutes because of the other connection there that is not yours preventing another until your own previous connection time out after a short while.

So if the extra unknown session is preventing you from connecting it must mean that the 2 different sessions with different ESR's are linked in some way and thus dependent on each other.

 

[DaBump]

Hi guys. I've tried solving this on my own. Restarted my router twice, restarted my computer, twice, but still cannot access gmail today. On all my devices I can connect to the internet, and get to all the sites I usually use, but my browser get's stuck at accounts.google.com. Even on my android phone. When I disconnect form my network, using the phone's 3G network, I can access gmail. Any ideas what I can do next?

M

 

[karnuffel]

Hi guys. I've tried solving this on my own. Restarted my router twice, restarted my computer, twice, but still cannot access gmail today. On all my devices I can connect to the internet, and get to all the sites I usually use, but my browser get's stuck at accounts.google.com. Even on my android phone. When I disconnect form my network, using the phone's 3G network, I can access gmail. Any ideas what I can do next?

M

Try changing DNS to 8.8.8.8 just a guess from my side

 

[eegee]

@gjfourie

I have experienced something similar. I can dial two PPPoE sessions with the same account if there is no phantom session, but only dial one PPPoE session if there is a phantom. I have not tried connecting from different locations.

 

[gjfourie]

Hi guys. I've tried solving this on my own. Restarted my router twice, restarted my computer, twice, but still cannot access gmail today. On all my devices I can connect to the internet, and get to all the sites I usually use, but my browser get's stuck at accounts.google.com. Even on my android phone. When I disconnect form my network, using the phone's 3G network, I can access gmail. Any ideas what I can do next?

M

Any of these might help

1. are you using custom dns settings. Set to obtain automatically. try again
2. try google dns 8.8.8.8 . try again
3. command prompt type ipconfig /flushdns . try again

 

[gjfourie]

eegee

Excactly!

Thus it is one account with two concurrent pppoe sessions allowed.

Dont want to say it but that is 1 account being shared...

 

[Sharkykzn]

Hi Sharky,

Please drop us a support mail: [email protected]

I would like the guys to test the account for you

I am so sorry you are experiencing an issue.

Thanks Cableguy, but before I go down that route again, lets give the 'updaters' their time due. If no improvement will shake supports cage.

 

[DaBump]

Thanks gjfourie. Running linux, so I tried nscd restart. That did it...but the weird thing is that all my other devices started working too.... btw, not using custom dns.

Any of these might help

1. are you using custom dns settings. Set to obtain automatically. try again
2. try google dns 8.8.8.8 . try again
3. command prompt type ipconfig /flushdns . try again

 

[PostmanPot]

@gjfourie

I have experienced something similar. I can dial two PPPoE sessions with the same account if there is no phantom session, but only dial one PPPoE session if there is a phantom. I have not tried connecting from different locations.

eegee

Excactly!

Thus it is one account with two concurrent pppoe sessions allowed.

Dont want to say it but that is 1 account being shared...

Some more on the matter from this page of the old thread - http://mybroadband.co.za/vb/showthr...ack-Thread?p=11942001&viewfull=1#post11942001.

And more of the usual complaints raised too.

Ok let me show you what I pay for.
Also note how people would claim that http://users.isdsl.net/ is in-accurate, but here is proof it is not.

So on the 20th of Jan 2014 finished the debit order to get my 10Mbps titan uncapped account. My initials out of interest sake is DB or DHB. Yet the username I was assigned is rb1****@openweb.co.za - strange?

Also out of interest sake, most of you would know, buying an IS based account from Plugg for example, allow 2 concurrent connections, where as Openweb advertises only 1 is allowed, also on the IS network?

Anyways so I had a buddy at big bad network do some investigation for me, and here is what he has found:

Pic 1 on 20th:

Pic 2 on 20th:

Ok so a Renier B**** is also on this account, wait that spells the 1st 2 letters on the username!!

Pic 3 on the 21st:

Now you see why I am so annoyed at this? I knew beforehand what is going on with the IS based accounts and Openweb, but because another friend who ordered the Titan account got a MTN based account, I assumed cool I will not have this problem then, except I was wrong.

I hate account sharing, I know how it will affect us both, sharing speed if you both in the same region or if separate regions IS half the account speed. Not only that, the other guy also affects your star rating with IS, it is highly annoying.

We will request IS to block access to this resource in the future to avoid confusion.

It doesn't seem they obliged. In fact they improved the service since then to allow ESRs.

 

[Zewp]

I find it very strange that cableguy is now an OW rep. He's been accused of being an OpenWeb shill so many times over the years. He used to get all aggro the moment someone said anything bad about OpenWeb (sometimes even when they weren't) and now he's been a rep. Very curious indeed.

I suspect we'll see ijack get promoted to OW rep soon enough.

 

[PostmanPot]

I find it very strange that cableguy is now an OW rep. He's been accused of being an OpenWeb shill so many times over the years. He used to get all aggro the moment someone said anything bad about OpenWeb (sometimes even when they weren't) and now he's been a rep. Very curious indeed.

I suspect we'll see ijack get promoted to OW rep soon enough.

Don't forget KALSTER.

 

[KALSTER]

Don't forget KALSTER.

Hey, screw you guys, I'll rep if I get paid!

 

[Wackyza]

You'd be surprised what people would do for free internet

I find it very strange that cableguy is now an OW rep. He's been accused of being an OpenWeb shill so many times over the years. He used to get all aggro the moment someone said anything bad about OpenWeb (sometimes even when they weren't) and now he's been a rep. Very curious indeed.

I suspect we'll see ijack get promoted to OW rep soon enough.