OpenWeb ADSL Feedback Thread (Pt2)

Been with OW for many years now. Had countless new accounts. Its a pain, but you can do a lot worse than OW, trust me on that.
 
@ cableguy.

Please can you look into the following for me.
I have also been shaped into the ground. This includes almost no browsing during the and slower downloads that usual during night times. I thought that maybe I had been throttled due to reaching some sort of download limit or something (hence I asked how/where I can monitor/see my usage)
Looking through the results at saix.net, it was apparent that I am not the only one connecting to my Open Web account. I did a test and signed up for a free AXXESS account, which I have been using from Sunday night, just before midnight.
You can clearly see here: http://imgur.com/E4KaxIg that whoever Ip 196.215.29.83 belongs to, is very happily\and has been for a while, downloading on the same account as myself.
You can also see that that ip is using up way more bandwidth that I do.

Some questions if you don't mind:
How is it possible for another user to have the same account as myself ?
Am I being shaped/throttled/punished for the excessive use on "my" account, as a result of the other user's download/browsing habits ?

Thanks.
 
e4et said:
@ cableguy.

Please can you look into the following for me.
I have also been shaped into the ground. This includes almost no browsing during the and slower downloads that usual during night times. I thought that maybe I had been throttled due to reaching some sort of download limit or something (hence I asked how/where I can monitor/see my usage)
Looking through the results at saix.net, it was apparent that I am not the only one connecting to my Open Web account. I did a test and signed up for a free AXXESS account, which I have been using from Sunday night, just before midnight.
You can clearly see here: http://imgur.com/E4KaxIg that whoever Ip 196.215.29.83 belongs to, is very happily\and has been for a while, downloading on the same account as myself.
You can also see that that ip is using up way more bandwidth that I do.

Some questions if you don't mind:
How is it possible for another user to have the same account as myself ?
Am I being shaped/throttled/punished for the excessive use on "my" account, as a result of the other user's download/browsing habits ?

Thanks.
Click to expand...

:sick:

Account sharing, yet again.

I'm wondering how many people know that OpenWeb accounts allow for two concurrent connections?
 
I have to agree with the last couple of pages on here.

I've been with Openweb for just under 2 years on there original 4Mbps Gold Uncapped Unshaped.

For the last month or two I have been getting anything but full speed during the 9-5 time slot.
I have been paying just under R900/PM for this service because I needed the daytime speed, and the amount of times I have had to remind Openweb it's an "Unshaped" service is getting ridiculous.

And you will always get the same reply from them, "Its running at full speed on our end."
Even when I provide them with a hour long graph clearly showing shaping, and the point at which it turns off.

I'm getting close to the threshold of my urge to move away from this company.
 
PostmanPot said:
:sick:

Account sharing, yet again.

I'm wondering how many people know that OpenWeb accounts allow for two concurrent connections?
Click to expand...

If that is the case, clearly whomever i'm sharing my account with is getting the better end of the deal here, looking at the downloads he/she is has been doing :mad:
 
Ye the account sharing story is quite interesting. Last time I saw MrB33p on this forum was when we discussed that. Since then he has been gone and the whole story has been swept under the rug.

/me puts on conspiracy costume and takes out popcorn.

:p

e4et said:
If that is the case, clearly whomever i'm sharing my account with is getting the better end of the deal here, looking at the downloads he/she is has been doing :mad:
Click to expand...
 
Wackyza said:
Ye the account sharing story is quite interesting. Last time I saw MrB33p on this forum was when we discussed that. Since then he has been gone and the whole story has been swept under the rug.

/me puts on conspiracy costume and takes out popcorn.

:p
Click to expand...

MrBEEP is currently on vacation, hence his absence from the thread :erm:
 
Woodlands said:
Not a sticky anymore?
Click to expand...

I'm guessing this has something to do with Cableguy's response about communicating through official channels first.

Tbh it seems that they're doing this for one reason and one reason only: it's a lot easier for them to control. This thread has been quite negative over the last few weeks. If they force people to put their complaints through on their official system, it's a lot easier for them to manage and keep track of them, but it also allows them to control any bad press their image might be taking due to the complaints here. It's quite likely that they are motivated by both reasons, and so for now people should log their complaints through the official channels.

If you get no help, just do what everyone else does. Log a complaint on Hellopeter, which will have a lot more impact than posting here on this forum.
 
StoneCold said:
MrBEEP is currently on vacation, hence his absence from the thread :erm:
Click to expand...

Wackyza said:
Yes exactly. He went on vacation when we last had the account sharing discussion. Pretty long vacation if you ask me ;)
Click to expand...

He's definitely back. Could also be using the cableguy account (MrBEEP v2.0).

Here are the last posts which did indeed coincide with the last time account sharing was brought up - http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12272462&highlight=#post12272462.

I encourage all concerned to read from that post on. This will prevent another attempt at under-the-carpet sweeping up.
 
zolly said:
I'm guessing this has something to do with Cableguy's response about communicating through official channels first.

Tbh it seems that they're doing this for one reason and one reason only: it's a lot easier for them to control. This thread has been quite negative over the last few weeks. If they force people to put their complaints through on their official system, it's a lot easier for them to manage and keep track of them, but it also allows them to control any bad press their image might be taking due to the complaints here. It's quite likely that they are motivated by both reasons, and so for now people should log their complaints through the official channels.

If you get no help, just do what everyone else does. Log a complaint on Hellopeter, which will have a lot more impact than posting here on this forum.
Click to expand...

I see even your loyalty is dwindling. I feel you, bro.
 
April and OW has been frustrating from my personal experience, have been through a number of accounts and each have their weaker side at end of day.

To be honest I rely a lot on the feedback shared on these forums, along with Hello Peter to make informed decisions. This platform can be hugely beneficial to OW, if they were to be more transparent in why the level of service on any one of my previous accounts 'deteriorates', rather than just giving new accounts or passwords every two weeks to resolve my issues, without a technical explanation, I am IT inclined and can handle the 'truth'.
 
Feels like deja vu. I am not trolling or anything but I don't like it when consumers are taken for a ride. I don't take this lightly. I am not saying that the account sharing story is FACT, however since the beginning of last month there has been no form of facts negating from the account sharing issue. It seems to resurface itself and then slowly but surely its buried by die hards who are ok to pay and use it blindly. :erm:

PostmanPot said:
He's definitely back. Could also be using the cableguy account (MrBEEP v2.0).

Here are the last posts which did indeed coincide with the last time account sharing was brought up - http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12272462&highlight=#post12272462.

I encourage all concerned to read from that post on. This will prevent another attempt at under-the-carpet sweeping up.
Click to expand...
 
Wackyza said:
Feels like deja vu. I am not trolling or anything but I don't like it when consumers are taken for a ride. I don't take this lightly. I am not saying that the account sharing story is FACT, however since the beginning of last month there has been no form of facts negating from the account sharing issue. It seems to resurface itself and then slowly but surely its buried by die hards who are ok to pay and use it blindly. :erm:
Click to expand...

No such trolling here, only doing what's right for the consumer. Of course, die hards will at times not understand this.

Don't worry though, even these die hards have come to realise and admit it's a fact.

I can't wait for OpenWeb to tell us how the usage tracking is incorrect, and repeat it several times, as the answer for why people's accounts are being shared.

To recap answers from the past:

1) Accounts are not shared, we do not sell accounts twice
2) We do not believe in recording stats, because uncapped means uncapped
3) There was a once-off bug in the system and the same account was issued to two people who signed up at the same time
4) Kindly contact us if you would like to be transferred to a usage-monitored account (IOW an account sold only once)
5) I see that your account seems to have two connections being dialed from different provinces, kindly contact us to look into this... *A new, sold only once, account is given*
6) The usage statistics on the IS portal are incorrect, please do not use this resource
7) The IS portal is not an official OpenWeb product, and we will have the IS usage portal resource blocked...

...Which they had done.

Unfortunately it's still easy to check for account sharing via http://userstats.adsl.saix.net/, and I'd love to see OpenWeb approaching SAIX to try and have them block OpenWeb account stats.

It seems that the account sharing is a whole new level of contention ratio... If you catch my drift. Two users directly contending for the same pool (account) of bandwidth! :sick:
 
Last edited:
The wheels are starting to fall off the bus openweb.

Ignoring these issues wont stop it from happening, addressing them might...
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X