OpenWeb ADSL Feedback Thread (Pt2)

The OW connection is dropping frequently tonight. My Axxess account is rock solid though... problems OW?
 
Kenny said:
Good Evening all,
is OW network shaped ATM? torrents downloading 5-100 kbs browsing so-so, gaming is erratic at best.
WTF?! its Sunday ffs!
Click to expand...

similar experience. Cant use the tool though im on a mac.
 
Hi howardb,

Please PM me with your details so that I can have a look at the logs

howardb said:
The OW connection is dropping frequently tonight. My Axxess account is rock solid though... problems OW?
Click to expand...
 
Since getting back from holiday my Openweb has been up to sh11t. Connection went down Thursday got back on Saturday, received new login details & all was fine for a while.
Then its seems to run at full line speed, then it doesn't, as soon as it gets "tested" by support it runs fine for a while & then gets worse.
Is there shaping atm? my nntp traffic runs at half line speed & then drops to almost nothing, this afternoon Diablo ran fine & then all of a sudden 1000-1500ms ping. Login with my Afrihost account & it runs like butter. WTF is going on? If Cableguy or Beep or who ever can pm me with assistance that would be great. would love to have my pre holiday internets back.

PS Cableguy has my details I pm'ed him yesterday & this morning. Maybe new login details might help.
 
NNTP running at 11KB/s then spiking to 30KB/s, anyone else having this issue?
 
wingnut771 said:
Can you run this tool?

http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998
Click to expand...


Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 12ms
Your maximum ping was 16ms

Looking at your average ping, your line seems to be running perfectly :-)
It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP :-(


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.10.129 with 32 bytes of data:
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=15ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=16ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254

Ping statistics for 105.236.10.129:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 16ms, Average = 12ms
 
2014/05/04 20:02:05.16
 
Dear Openweb
Tonight I experienced the WORST internet I have ever experienced in my life. It is a certainty that I am sharing an account with several other users.

Your "business model" is a load of codswallop. Here we are on a Sunday night, on a supposed "uncapped weekend" and I cannot even watch Youtube because it buffers all the time.

This is not what I am prepared to put up with. I feel I pay a lot of money for internet.

I have given you numerous chances, you simply change my user/pass, the same thing as shifting me around to a different employment within the same company.

There are some very clever people on this forum who can prove the account is shared, yet you remain in denial about it. I am voting with my wallet.
Goodbye
 
cash said:
similar experience. Cant use the tool though im on a mac.
Click to expand...

Could you then do a tracert to wherever, then make a note of the 2nd hop ip and ping that like this: (preferably through a lan cable and not wifi)

ping -n 30 ipaddress

then check for consistency.

If there is fluctuation with the ping of more than a few ms, blame telkom, if not blame OW contention/shaping/throttling/Qos or whatever you want to call it.
 
Kenny said:

Zertop's "Is it my Line" Results
Basic Report:

Your average ping was 12ms
Your maximum ping was 16ms

Looking at your average ping, your line seems to be running perfectly :-)
It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP :-(


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.10.129 with 32 bytes of data:
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=15ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=16ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=13ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=11ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254
Reply from 105.236.10.129: bytes=32 time=12ms TTL=254

Ping statistics for 105.236.10.129:
    Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 16ms, Average = 12ms
 
2014/05/04 20:02:05.16
Click to expand...

Looks good, blame OW.
 
Does anyone have a direct line for Keoma as the Openweb now officially committed fraud on my banking account after taking money off for this month although i dont even have a valid account with them and cancelled.

This is war......................i wish i lived in durban so i could go to the office myself............
 
Kryptonite said:
Does anyone have a direct line for Keoma as the Openweb now officially committed fraud on my banking account after taking money off for this month although i dont even have a valid account with them and cancelled.

This is war......................i wish i lived in durban so i could go to the office myself............
Click to expand...

cableguy = MrBEEP / Keoma.

Not sure they have an office? Maybe others can confirm.
 
Kryptonite said:
Does anyone have a direct line for Keoma as the Openweb now officially committed fraud on my banking account after taking money off for this month although i dont even have a valid account with them and cancelled.

This is war......................i wish i lived in durban so i could go to the office myself............
Click to expand...

As far as I know, they are based in Cape Town, Johannesburg, Durban North, and South Coast but unfortunately I do not know where exactly they operate from in each of those locations
 
Since my last post, still no *** to report. Been able to stream at 720p with very minimal buffering on my 2MB account.
 
Kindly PM me your cancellations reference number you received when you submitted your notice to [email protected]

I will investigate for you

Kryptonite said:
Does anyone have a direct line for Keoma as the Openweb now officially committed fraud on my banking account after taking money off for this month although i dont even have a valid account with them and cancelled.

This is war......................i wish i lived in durban so i could go to the office myself............
Click to expand...
 
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