OpenWeb ADSL Feedback Thread (Pt2)

[fonoi]

The IS user stats portal made it far too easy to check for account sharing and usage. Each active connection listed the ESR (exchange) to which the accounts were connected. So one could easily see this by hovering over the active connections to see where the account was being dialed from. Like the most recent in this thread, before the resource was blocked, two connections on one account in Bryanston JHB and Taj Mahal Durban.

You're late to the party, to say the least.

Since OpenWeb is an IS reseller, it wasn't difficult to have IS block logging in with @openweb.co.za accounts. It's also in IS's interests (so they can keep selling lots of capacity to OW).

When we asked why accounts were clearly being shared, the answer we were told (ad nauseam) is that the usage logs are inaccurate, and that if we want usage logging, we need to ask for it and be moved to a new account.

Account sharing -> incorrect usage

Can you get your head around that?

Furthermore, we proved that the usage was in fact correct. Even DrJohnZoidberg admitted to it, after defending that usage was inaccurate.

Edit: I would strongly suggest going back to these posts about the IS user portal, which also coincided with the blocking of the IS portal, and MrBEEP's hiatus.

http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12259016&viewfull=1#post12259016

I trust this isn't so tiresome any longer.

What the actual $%#, I cannot believe this. I think the state of internet in SA at the moment is pretty shocking, at best Openweb is a hit and miss affair these days.

My problem is who do I try next? Mweb? Nope, any streaming was horrible on them before (not that is much better on OW these days), Afrihost gave terrible service. I honestly don't know where to go and have been hanging on hoping that there is a magical fix from Openweb coming down the line.

After the blocking of the portal above, I guess that's a sign there is no magical fix and things are not going to get better. If only I could find a decent ISP that offered a decent service for my needs.

 

[Totempole]

What the actual $%#, I cannot believe this.

Believe it 'cos it's true.

 

[DrJohnZoidberg]

...
Furthermore, we proved that the usage was in fact correct. Even DrJohnZoidberg admitted to it, after defending that usage was inaccurate.
...

I just want to make something clear here, seeing as I'm being mentioned by name. Yes, I did confirm that usage on my account was accurately reported on the IS stats site. The only reason I thought the stats were incorrect previously is because I was looking at the wrong data on my side, a mistake I corrected.

 

[Totempole]

I just want to make something clear here, seeing as I'm being mentioned by name. Yes, I did confirm that usage on my account was accurately reported on the IS stats site. The only reason I thought the stats were incorrect previously is because I was looking at the wrong data on my side, a mistake I corrected.

Noted!

The IS user stats portal made it far too easy to check for account sharing and usage. Each active connection listed the ESR (exchange) to which the accounts were connected. So one could easily see this by hovering over the active connections to see where the account was being dialed from. Like the most recent in this thread, before the resource was blocked, two connections on one account in Bryanston JHB and Taj Mahal Durban.

You're late to the party, to say the least.

Since OpenWeb is an IS reseller, it wasn't difficult to have IS block logging in with @openweb.co.za accounts. It's also in IS's interests (so they can keep selling lots of capacity to OW).

When we asked why accounts were clearly being shared, the answer we were told (ad nauseam) is that the usage logs are inaccurate, and that if we want usage logging, we need to ask for it and be moved to a new account.

Account sharing -> incorrect usage

Can you get your head around that?

Furthermore, we proved that the usage was in fact correct. Even DrJohnZoidberg mistakenly admitted to it, after defending that usage was inaccurate.

Edit: I would strongly suggest going back to these posts about the IS user portal, which also coincided with the blocking of the IS portal, and MrBEEP's hiatus.

http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12259016&viewfull=1#post12259016

I trust this isn't so tiresome any longer.

FTFY

 

[PostmanPot]

The only reason I thought the stats were incorrect previously is because I was looking at the wrong data on my side, a mistake I corrected.

Let's admit that that's half the truth. You also believed OpenWeb. And defended them in answering OW clients on OW's behalf.

It's cool now though, we are all on the same page. Not only with account usage, but account sharing, during hours (and even after hours) performance, authentication issues...

 

[DrJohnZoidberg]

Let's admit that that's half the truth. You also believed OpenWeb. And defended them in answering OW clients on OW's behalf.

It's cool now though, we are all on the same page. Not only with account usage, but account sharing, during hours (and even after hours performance), authentication issues...

No, it's not half the truth. I had the data and I was reporting what I saw, I even posted screenshots. Once I realised I was looking at the wrong data I immediately corrected myself.

I am a happy OW client and have had very little to complain about over the years. I've also never had any authentication problems with any of my accounts. Service has always been great when I needed it, so from my point of view OW are doing something right. It is a pity that everyone hasn't had the good experience I've had - maybe OW can fix that.

 

[PostmanPot]

<snip>

You often advised clients that IS/SAIX usage stats were inaccurate.

 

[DrJohnZoidberg]

You often advised clients that IS/SAIX usage stats were inaccurate.

I believe I always started that sentence with "OW/MrBeep says...". The question was asked, I gave the best possible answer at the time. My account is also only 1 case, hardly a conclusive result.

 

[PostmanPot]

I believe I always started that sentence with "OW/MrBeep says...". The question was asked, I gave the best possible answer at the time. My account is also only 1 case, hardly a conclusive result.

You regularly perpetuated the myth that IS/SAIX usage stats were inaccurate.

 

[Totempole]

If I look at my SAIX usage stats, I can clearly see that there's another IP on the account which definitely isn't mine. Thing is, it's been that way since I got the account and was even more obvious in the Isdsl portal when it was accessible.

Anyway, my point is, even though there appears to be another user "sharing" the account with me, up until recently performance was great, so I really couldn't complain.

It was only at the end of April that things started getting bad during peak hours and even off peak was slow before midnight. I made the assumption that a third user had been added to the account, and hence decided it was time for me to move on and submit my cancellation notice.

After examining the account session history carefully, I concluded that there's still only one additional user on the account. Hence, I can safely assume nothing has changed since I got the account.

So the only explanation which makes sense is that Openweb has implemented far stricter shaping policies across the board for certain accounts. Perhaps they're making room for new subscribers without purchasing additional capacity?

 

[Tinuva]

My problem is who do I try next? Mweb? Nope, any streaming was horrible on them before (not that is much better on OW these days), Afrihost gave terrible service. I honestly don't know where to go and have been hanging on hoping that there is a magical fix from Openweb coming down the line.

Well there is only so many options.

1. IS based accounts - Openweb, Plugg, Web Africa in no particular order
2. MTN based accounts - Afrihost, Axxess, some Openweb accounts
3. M-Web
4. VOX
5. Cybersmart
6. TelkomSA on the SAIX network

 

[DrJohnZoidberg]

You regularly perpetuated the myth that IS/SAIX usage stats were inaccurate.

Wtf man. Everyone, including yourself, already knows you're always right all the time. No need to continually try and prove it.

The only thing you're doing now is trolling. The force is obviously not strong enough with me to resist.

 

[PostmanPot]

Wtf man. Everyone, including yourself, already knows you're always right all the time. No need to continually try and prove it.

The only thing you're doing now is trolling. The force is obviously not strong enough with me to resist.

No I'm not. You have the 5th most posts in this thread, many of which were about IS/SAIX usage being accurate. It's important to establish that a respected vocal forumite is now in agreement.

 

[sybertiger]

Well there is only so many options.

1. IS based accounts - Openweb, Plugg, Web Africa in no particular order
2. MTN based accounts - Afrihost, Axxess, some Openweb accounts
3. M-Web
4. VOX
5. Cybersmart
6. TelkomSA on the SAIX network

how about RSAweb?

 

[Totempole]

At my current download rate, I'll have finished downloading a 1.3GB file via HTTP in just 23 Hours 47 Minutes! Lets see what happens after 5PM.

EDIT: Dropped down to 5 hours (Not too bad).

 

[DrJohnZoidberg]

No I'm not. You have the 5th most posts in this thread, many of which were about IS/SAIX usage being accurate. It's important to establish that a respected vocal forumite is now in agreement.

I already explained exactly my position on this, your previous post was for no other purpose but to get a reaction out of me (i.e. trolling).

 

[slvR]

Officially hit 400GB this month. Got enough Anime to last the next few weeks. You guys can use your accounts now, I'm done.

 

[PostmanPot]

I already explained exactly my position on this, your previous post was for no other purpose but to get a reaction out of me (i.e. trolling).

As far as I'm concerned, you supported the myth. Your change of heart, to me (and others), was therefore significant. I'm not doing anything to get a reaction out of you; your replying is only feeding your idea that I'm trolling you.

 

[DrJohnZoidberg]

As far as I'm concerned, you supported the myth. Your change of heart, to me (and others), was therefore significant. I'm not doing anything to get a reaction out of you; your replying is only feeding your idea that I'm trolling you.

Ok, then at least quote me where I "promoted the myth," and obviously not the posts where I corrected myself.

 

[PostmanPot]

Ok, then at least quote me where I "promoted the myth," and obviously not the posts where I corrected myself.

This site is definitely not an accurate measurement. I have records from my pfSense firewall and the IS site doesn't reflect anywhere near the correct usage.

IS:

Actual Usage (Feb):

Hence the reason MrBeep says not to use this as a measurement tool.

And others by memory, which I won't be trawling for.