OpenWeb ADSL Feedback Thread (Pt2)

Lawrence777 said:
Does anyone know where MrBEEP went? I see he has not been active for about 2 months :(
Click to expand...

Dunno but why do you give a fsuk about this pathological liar? I reckon this liar's been avoiding us because he knows that we know that the way OW accounts are managed is very dodgy. I suggest you to move on because this side is no longer a paradise of big downloaders. I bet your password is 1122 :D
 
lawrence,i am on it the 4mbps and i get full speed all the time never had a prob been using it for a week now :)

i love it!
 
Lawrence777 said:
Back when I had an OpenWeb account it used to be :D
I'm looking into these new uncapped and unshaped packages of theirs. I need ADSL data ASAP for when my new line is installed :(
Click to expand...

Check out Connection.co.za. One of my mates got me a Connection uncapped 4mb account a few days ago. It's pretty good in terms of stability and speed. Just make sure you schedule your downloads between 10pm to 6am 7 days.

I couldn't change my old OW account password because Mr. Beep never gave me a separate set of login details required for accessing the account control panel.
 
sybertiger said:
lawrence,i am on it the 4mbps and i get full speed all the time never had a prob been using it for a week now :)

i love it!
Click to expand...

Hmmm thanks for that. Will look into this and see how many positive feedbacks people post about the account. No other ISP can even closely match the price. But MrBEEP used to be my 24 hour tech support whenever I had an issue and it would be fixed ASAP :D But now he's nowhere to be found so I'm worried about going with them again :/
 
marine1 said:
wahahahha how did you know?????
Click to expand...

Mr. Beep ran away 2 months ago after some smart guys asked him for an explanation why most of the newly registered OW clients have the same 4-digit numeric password (1122).
 
P 1/2

I googled openweb 1122 and got this

http://forum.twilightgaming.co.za/index.php?/topic/25406-why-openweb-can-go-f-ck-themselves/
Hi Support,

Account is not authenticating again. Last time it was reset or something to that extent.

[email protected]
OW # : My account number, not sure if I can post it here so removed for good measure.

-----------------------------------------------------------------------------------------------

Hi Rudi

Seems like Telkom is at it again.

I am performing a full port reset. Please try again in 60 minutes and provide feedback

Have a wonderful day!

-----------------------------------------------------------------------------------------------

Hi,

60 minutes have come and gone but I'm afraid there's no joy yet.

I should add the the line is working 100% as I can load another account and it authenticates immediately.
Herewith the log from the router, seems to be authentication issues, almost like there is no radius server present. I double checked the password but my password is so very easy that forgetting it is near to impossible. Perhaps we can change it and try again?
The account dropped after a firewall reboot on Friday and hasn't come up since.

2013-07-16 11:32:06 system notif 00034 Point-to-Point Protocol over Ethernet
(PPPoE) settings changed.
2013-07-16 11:32:06 system notif 00537 PPPoE session termination or failure
during: CHAP/PAP Authentication
2013-07-16 11:32:06 system notif 00572 PPP LCP on interface PPPOE is DOWN.
2013-07-16 11:32:06 system notif 00572 PPP authentication state on interface
PPPOE: local failed to authenticate
itself.

-----------------------------------------------------------------------------------------------

Hi Rudi

Please type the below details into your router, do not copy and paste


UserName: no
Password: also no

I have tested the account and it works well

-----------------------------------------------------------------------------------------------

Hi Charmaine,

I do everything via CLI so there's no copy pasting but for safe measure..

(Please pass the below onto your engineers)

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> set pppoe name Browsing username no password also no
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> save
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing disconnect
PPPoE Browsing has already been disconnected
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing connect
PPPoE Browsing is in the process of connecting
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> save


ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rde1@openw 00239c2acc40 Negotiation(PPP)

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rde1@openw 00239c2acc40 Negotiation(PPP)

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rde1@openw 00239c2acc40 Closed


This is what happens when I load one of the accounts from work..

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> set pppoe name Browsing username [email protected] password lolno?
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing disconnect
auto-connect is enabled. System will reconnect after disconnecting.
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing connect

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 ens001_rud 00239c2acc40 Negotiation(PPP)


ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 ens001_rud 00239c2acc40 Connected

Worked within seconds. Getting a different error now though. It seems I very briefly got an IP from you but then I got the gateway error below.

2013-07-16 14:16:58 system notif 00537 Failed to set PPPoE interface gateway.
2013-07-16 14:16:58 system notif 00009 Interface ethernet0/0.2 netmask has
been changed from 0.0.0.0 to
255.255.255.255 by task pppoe.
2013-07-16 14:16:58 system notif 00009 Interface ethernet0/0.2 IP has been
changed from 0.0.0.0 to 196.215.185.80
by task pppoe.
2013-07-16 14:16:58 system notif 00572 PPP authentication state on interface
PPPOE: local authenticated itself

So the problem is not on my side unfortunately.

-----------------------------------------------------------------------------------------------

Kindly try

Username: [email protected]
Password: 1122

Please provide feedback

-----------------------------------------------------------------------------------------------

Not working :(
(Screenshot provided)

-----------------------------------------------------------------------------------------------

Hi Rudi

I have spent the afternoon testing the new account I gave you.

I have connected it to no less than 10 x ADSL lines across South Africa, and can conclude the fault is not on the account side.

This is more than likely a router or Telkom fault. Please try using a different router and try again

-----------------------------------------------------------------------------------------------

My previous test will prove that it is not a Telkom or router issue. As you can see from those results, there is already another account connected and that is working fine. The router is at home and I'm at work, I've been logging into it remotely all day long so that should be proof enough that my side is clean. Both my EOH and Afrihost prepaid accounts work so I'm pretty sure the problem is still on your side.

The problem might be on the exchange though. I'm sure I don't have to explain this but you give Telkom a big block of IP's and they break it up into smaller blocks and assign to the various exchanges across the country. Perhaps my exchange has no more IP's available? The exchange is located in Cradock Avenue, Lyttelton, Centurion so perhaps you can get Telkom to check.

The last error I got was ..

2013-07-16 19:04:42 system notif 00537 PPPoE session termination or failure
during: LCP, CHAP/PAP, IPCP link setup

Please show that to your engineers.

This is not the first time (as you well know) that I have had authentication issues after a reboot of equipment. I have booked out a brand new modem from our stock and will replace my current modem when I get home tonight. If the problem persists I will give you/Openweb till COB tomorrow before canceling my account with Openweb.

-----------------------------------------------------------------------------------------------

Hi Rudi

Telkom assigns IP's to ESR's across the country, not to individual exchanges.

Our engineers have confirmed that this is not an IP related fault.

Kindly submit your cancellation notice to [email protected] if you wish to cancel

-----------------------------------------------------------------------------------------------
Click to expand...
 
Downloading torrents is never a good idea with any ISP. Back when I was with OpenWeb I had a 10MB/s Gamers King Downloaders Bling account and I pulled between 1TB - 1.34TB per month from my FTP server. They never shaped me at all and now I see people are getting hammered on OpenWeb accounts in terms of download speed
 
P 2/2

Hi,

I installed the new modem and unfortunately the situation is unchanged. Please see my results on another account below.

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> set pppoe name Browsing username My Afrihost account here password
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing disco
auto-connect is enabled. System will reconnect after disconnecting.
ENS001-ip-Rudi_Home-SSG5-[NO-F]-> exec pppoe name Browsing con

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rudidelang 00239c2acc40 Initializing

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rudidelang 00239c2acc40 Negotiation(PPP)

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rde1@openw 00239c2acc40 Negotiation(PPP)

ENS001-ip-Rudi_Home-SSG5-[NO-F]-> get pppoe all
Column E: Y - Instance is enabled, N - Instance is disabled
Id PPPoE Instance E Interface User Mac addr State
---------------------------------------------------------------------------
0 IPConnect Y ethernet0/0.1 ens001_rud 00239c2acc40 Connected
1 Browsing Y ethernet0/0.2 rudidelang 00239c2acc40 Connected

It's really sad that even after my extensive troubleshooting has proven that the problem is clearly on your side, you send me a reply like the one below. This is now 2 accounts from 2 different ISP's that work perfectly first time round yet yours doesn't and you still believe the problem is with my equipment and/or line.

I was enjoying the service from Openweb, but I will gladly send my cancellation through if this is how you are going to treat your clients.

You may close the call.
Click to expand...
.
 
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