OpenWeb ADSL Feedback Thread (Pt2)

I find your signature interesting. I never thought much about this "Only 196 accounts left(TM)". Let me get my tin hat of conspiracy out. :p Maybe each tier only ever had 200 accounts? Each promo they just adds another user to each account? Mass sharing? Conspiracy? possibility? :P

Koosi said:
Well I want to see what action is taken from the moderatorship/forum owner
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Wackyza said:
The cherry on the CAEKE was at a stage I had a Gamers King and a Gold account to test my theory. And as terrible as the performance was on the Gamers King in business hours (20-40kb/s on most protocols even so called real time services), it sometimes out performed the Gold in business hours. LOL
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I always said this, that there is no consistency if cheaper accounts outperform more expensive ones.

The answer became 'different regional loads'. I then showed it was people in the same region. Silence.
 
One of my last emails to OW before hitting the cancel button a few months back:

Hi Leoni,

I am sorry but your reply does not cut it for me. I was on your 8MB silver prior to this and had acceptable service the whole month through.
Now I'm on the 10MB Gold. I expect at least appropriate performance

As the image shown below, it is as if I'm on a 256K ISDN line.

Now please don't patronise me about getting ALLLOOTT more. I want to get my WOOORRKK done which is nearly impossible as our server sits in Cape Town and I work from JHB. Your costs of 11K per Mbs is your costing worry. Mine is to ensure that my R729 per month allows me to get what I'm paying for.

Thanking you
Patrick


On 2014/01/30 08:24 PM, Leoni Malan wrote:
> Hi Patrick
>
> With ADSL there are no minimums as you would know, there are too many factors involved in the make-up of the technology.
>
> On Gold, overall, you are getting alot more overall data throughput than the cheaper packages.
>
> Compared to our competitor packages, you are getting ALLLLOOTTTTT more through. Trust me, I used to work for one of them.
>
> Daytime traffic wholesale costs around R11 000 per Mbps. Sounds shocking, but unfortunately true.
>
> Best wishes,
> Leoni Malan
> Client Care Executive
>
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CableGuy "MrBeep" Will explain :)

Messugga said:
Not sure how to prove that they were on different packages (one guy cancelled his account now). They have completely different line speeds however, the one with the support ticket having a 4mbps line and the other a 2mbps line. The 4mbps guy also had Titan Uncapped or something similarly bottom-tier while the 2mbps had a slightly more premium account.

PostmanPot can confirm that the accounts had the same password as I forwarded the emails to him.

Email 1:

From: [email protected] [mailto:[email protected]]
Sent: 09 April 2014 12:18 PM
To: [redacted]
Subject: Your new OpenWeb Account Details!

Dear [redacted]

Welcome to the OpenWeb family!!

[redacted], you are now a member of the Elite!
Those that demand only the best. In other words, you're an OpenWebber!

OpenWeb Account Details:

User Name : [email protected]
Password : [redacted]

If you would like step by step instructions on how to setup your router with your shiny new OpenWeb ADSL account, please download our OpenWeb Router Setup Guide from this link: http://www.openweb.co.za/setup/OWRouterSetupGuide.pdf

OpenWeb Service Centre:
Monday to Friday, 08:30am to 17:00pm

0861 22 44 66
[redacted], thank-you for becoming part of the family that cares, the family of OpenWeb.


Kind Regards
OpenWeb Team

Email preferences available once logged into your personal Control Panel


Email 2:

Ticket History Zelda Coetzee (Staff) Posted On: 09 April 2014 02:56 PM

Hi [redacted]

I have moved you to this alternate routing account:

Username: [email protected]
Password: [redacted]

Please logon and provide feedback

Kind regards
Leon
Senior Engineer (Core Network)
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PostmanPot said:
Just some of the many excuses used to keep the client in the dark while money is extorted from them.

Faulty router
Shaped product
Downloading has caused the shaper to kick in

etc. etc.
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You forgot- your router is attuned to another ISP. I got that one on a few occasions.
 
My favorite was when Cableguy said i had a Telkom line problem without investigating. I did a tracert and posted it here, he still said it was my line. I then TOLD mrBeep what a moron this guy is, Beep then gave me a new account, and guess what it was working fine again.

I think cableguy caused a lot of k@k for Beep and the resultant backlash was why they stopped using MyBB
 
rakabos3 said:
My favorite was when Cableguy said i had a Telkom line problem without investigating. I did a tracert and posted it here, he still said it was my line. I then TOLD mrBeep what a moron this guy is, Beep then gave me a new account, and guess what it was working fine again.

I think cableguy caused a lot of k@k for Beep and the resultant backlash was why they stopped using MyBB
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Multiple personality disorder.
 
Doubt it was the same person. Beep was more direct and blunt at times, Cableguy came across as a minion imho
 
In my case I basically came down on Telkom like a ton of bricks, and had egg all over my face when it was determined my line is actually PRETTY GOOD. There was a separate issue i.e. modem dropping which we traced to firmware issues, so I got new router, problem solved. But the line speed issues, they tested my line and found it works up to 20Mbit/sec.

I feel terrible about coming down so hard on TelkomZA, but then when I tested the line with other ISPs and saw the kinds of speeds and the GMail problems disappear, that's when I knew OW were pulling a fast one on me. The big eye opener was when I simply changed to another ISP, and stuff that wouldn't work, started working, and my Apple devices stopped moaning about the Appstore being unavailable. Then I knew!

The forum member who wrote that tool to test the line, deserves a Bells, because for non-technical people its the only way to determine if the ISP is bullsh*tting the customer, or not.

This reminds me of years ago too, when MrBEEP was starting out, he offered those proxy server things to get around protocol restrictions. I tried it, that never worked either.
 
Last edited:
The_Librarian said:
Wow. Simply wow.

That's no way to treat a client.
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And it's only a fraction of cases we know of, from technically-minded forumites discussing things publically here on MyBb.

Just imagine all the unscrupulous behavious that goes on in private, with unknowing clients.
 
PostmanPot said:
And it's only a fraction of cases we know of, from technically-minded forumites discussing things publically here on MyBb.

Just imagine all the unscrupulous behavious that goes on in private, with unknowing clients.
Click to expand...

Be great if one of the technically-minded people could stop bitching to answer my above question :)
 
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