OpenWeb ADSL Feedback Thread (Pt2)

the "pipe" the openweb clown was talking about is actually the god damn link................networking slang, ie, how big is your pipe? Oh it's a 4 meg pipe..............

Kalstar, i am all for logic and common sense but i'm trying to look at any concrete proof you have to counter all our claims......you do understand that EVERY ISP buys a pool of IPC bandwidth. Lets say 30 megs. That pool is split into groups that then have different shaping policies that take effect depending on how much capacity they purchased, most ISP's run at 100% all day as that's the most efficient way to manage your bandwidth.....through effective shaping.

What openweb were doing didnt seem to perform like this, they seemed to do it twice. They would sell you an account, sell someone the same account then claim the money from both.

THIS IS ILLEGAL as contention ratio's dont come into play here per pool as if you purchase a 4 meg account and someone else does and you both connect, if they are of the same level account and that specific pool has 8 megs available, you would each get your full speeds.

What Openweb were doing was taking the SAME account and selling it to 2 people, so when the concurrent connections took place on a 4 meg account, although they could have had 8 megs available, because of the account being policed to a maximum size of 4 megs, neither user would get more than 2 megs at the same time they were both connected if both downloaded at their maximum percentage.

Add to that the ridiculous shaping policies applied to the pools that only got removed at 11pm and you have what we call a complete CLUSTER ***** of an ISP who would then blame Telkom.............So tell me now who pays the 3 grand i spent laying new copper from the telkom exchange to my house.......i believe it should be Openweb as they blatantly lied about the way their policing worked.

I was fortunate enough to interrogate one of their clowns in the technical department and it was scary...........anyone of my junior CCNA's would have smelt the absolute bull**** that perpetuated from their side.

Luckily i backed off from going mental at their staff and starting my own investigations with Telkom tier 2 and that's when i found my flippin account connected elsewhere in cape town..........we then worked back through all my accounts and found out that at the EXACT times i couldnt authenticate it was due to the same account being used in other places. i would have to call openweb only to be given another account name which made me wonder.........

I offered to assist openweb last year by getting both Telkom Tier 2 and Saix involved as well as IS Backbone engineers........the minute i did this, all communication ceased and they ignored my please.........now you tell me Kalstar, if your client had an issue, and he was willing to get everyone on the phone that managed the service end to end to solve the issue, why the hell wouldnt you want to get involved hey?

This thread is why, they are lying and perpetuating FRAUD!
 
Kryptonite said:
the "pipe" the openweb clown was talking about is actually the god damn link................networking slang, ie, how big is your pipe? Oh it's a 4 meg pipe..............

Kalstar, i am all for logic and common sense but i'm trying to look at any concrete proof you have to counter all our claims......you do understand that EVERY ISP buys a pool of IPC bandwidth. Lets say 30 megs. That pool is split into groups that then have different shaping policies that take effect depending on how much capacity they purchased, most ISP's run at 100% all day as that's the most efficient way to manage your bandwidth.....through effective shaping.

What openweb were doing didnt seem to perform like this, they seemed to do it twice. They would sell you an account, sell someone the same account then claim the money from both.

THIS IS ILLEGAL as contention ratio's dont come into play here per pool as if you purchase a 4 meg account and someone else does and you both connect, if they are of the same level account and that specific pool has 8 megs available, you would each get your full speeds.

What Openweb were doing was taking the SAME account and selling it to 2 people, so when the concurrent connections took place on a 4 meg account, although they could have had 8 megs available, because of the account being policed to a maximum size of 4 megs, neither user would get more than 2 megs at the same time they were both connected if both downloaded at their maximum percentage.

Add to that the ridiculous shaping policies applied to the pools that only got removed at 11pm and you have what we call a complete CLUSTER ***** of an ISP who would then blame Telkom.............So tell me now who pays the 3 grand i spent laying new copper from the telkom exchange to my house.......i believe it should be Openweb as they blatantly lied about the way their policing worked.

I was fortunate enough to interrogate one of their clowns in the technical department and it was scary...........anyone of my junior CCNA's would have smelt the absolute bull**** that perpetuated from their side.

Luckily i backed off from going mental at their staff and starting my own investigations with Telkom tier 2 and that's when i found my flippin account connected elsewhere in cape town..........we then worked back through all my accounts and found out that at the EXACT times i couldnt authenticate it was due to the same account being used in other places. i would have to call openweb only to be given another account name which made me wonder.........

I offered to assist openweb last year by getting both Telkom Tier 2 and Saix involved as well as IS Backbone engineers........the minute i did this, all communication ceased and they ignored my please.........now you tell me Kalstar, if your client had an issue, and he was willing to get everyone on the phone that managed the service end to end to solve the issue, why the hell wouldnt you want to get involved hey?

This thread is why, they are lying and perpetuating FRAUD!
Click to expand...

Well said Kryptonite.
Give that man a Bells!
 
Kryptonite said:
the "pipe" the openweb clown was talking about is actually the god damn link................networking slang, ie, how big is your pipe? Oh it's a 4 meg pipe..............

Kalstar, i am all for logic and common sense but i'm trying to look at any concrete proof you have to counter all our claims......you do understand that EVERY ISP buys a pool of IPC bandwidth. Lets say 30 megs. That pool is split into groups that then have different shaping policies that take effect depending on how much capacity they purchased, most ISP's run at 100% all day as that's the most efficient way to manage your bandwidth.....through effective shaping.

What openweb were doing didnt seem to perform like this, they seemed to do it twice. They would sell you an account, sell someone the same account then claim the money from both.

THIS IS ILLEGAL as contention ratio's dont come into play here per pool as if you purchase a 4 meg account and someone else does and you both connect, if they are of the same level account and that specific pool has 8 megs available, you would each get your full speeds.

What Openweb were doing was taking the SAME account and selling it to 2 people, so when the concurrent connections took place on a 4 meg account, although they could have had 8 megs available, because of the account being policed to a maximum size of 4 megs, neither user would get more than 2 megs at the same time they were both connected if both downloaded at their maximum percentage.

Add to that the ridiculous shaping policies applied to the pools that only got removed at 11pm and you have what we call a complete CLUSTER ***** of an ISP who would then blame Telkom.............So tell me now who pays the 3 grand i spent laying new copper from the telkom exchange to my house.......i believe it should be Openweb as they blatantly lied about the way their policing worked.

I was fortunate enough to interrogate one of their clowns in the technical department and it was scary...........anyone of my junior CCNA's would have smelt the absolute bull**** that perpetuated from their side.

Luckily i backed off from going mental at their staff and starting my own investigations with Telkom tier 2 and that's when i found my flippin account connected elsewhere in cape town..........we then worked back through all my accounts and found out that at the EXACT times i couldnt authenticate it was due to the same account being used in other places. i would have to call openweb only to be given another account name which made me wonder.........

I offered to assist openweb last year by getting both Telkom Tier 2 and Saix involved as well as IS Backbone engineers........the minute i did this, all communication ceased and they ignored my please.........now you tell me Kalstar, if your client had an issue, and he was willing to get everyone on the phone that managed the service end to end to solve the issue, why the hell wouldnt you want to get involved hey?

This thread is why, they are lying and perpetuating FRAUD!
Click to expand...

Mr. Beep, you could've been in jail for being so fsucking cheating in a 1st world country.
 
Really Kalster? You just going to ignore everything I said and refer back to an old post? You sir are truly ignorant. Good luck with the whole being the last Openweb defender. I am sure they will give you a vanilla uncapped 4mb account (used by someone somewhere else in the country) for your valuable efforts. :whistle:


KALSTER said:
What ironclad conclusion? That Openweb is an inferior ISP for your purposes? Then I'll give you that. However, it doesn't mean they have been purposefully duping their customers.

Huh? You are just saying the same thing again. Did you not read my post?

It does, does it? My current external IP says Bloemfontein. I am in Welkom. At other times I have seen it connected elsewhere. Others have reported the same about their external IPs.
Click to expand...
 
KALSTER said:
I don't need 30GB, I have uncapped. Thankfully my account has been performing normally most of the time.

I am busy reading through the thread from a freaking month ago, which seems like millions of pages, but still not seeing anything I missed, certainly nothing like what PostmanPot claims to have been said.
Click to expand...

I actually copy pasted this to a txt this morning, knowing you would need it.

Have a gander from here:

http://mybroadband.co.za/vb/showthr...k-Thread-(Pt2)/page64?p=12526190#post12526190
 
Tinuva said:
Here is a proper question. If OW buys capacity from IS, and manage it themselves, why would they need to supply you with a different account to fix your problem, while they are supposedly monitoring your account? Surely if they are managing the traffic on it, they should know exactly what the issue with the account is without having to hand out a different account to the user.
Click to expand...

This is a very important point here. If OW were managing their own bulk capacity then they'd have detailed sight of the throughput on each account on the RADIUS server. I do not understand how issuing a new account could resolve people's problems. Unless...:whistle:

The answer that issuing a new account is easier is just bollocks in this case. Not only does it not actually do anything in terms of support (where it may in fact be an issue completely unrelated to AAA and the customer has now in fact received diddly-squat in the way of support), but those accounts were sent back into the allocation pool for some other poor sod to suffer on. It's also just as easy to...you know...actually look at the RADIUS logs and resolve the issue if you're managing your own capacity.

The "it's easier this way" answer just shows me that Openweb have nothing but contempt for their customers and view support as a burden more than a service I'm afraid.

Now on to the issue of contending at the account level - this is somewhat fine by me. Every single ISP contends their bandwidth, so no matter where you go you'll be contending for the bandwidth with at least 5 other people (15 with most uncapped accounts). But this is built into the backend system - it doesn't happen on an account level. Further contending at the account level by sharing account IDs is despicable. Now you have at least two people contending for the same already-contended bandwidth, so the reasoning that this is normal is hogwash.

There is more to this though - they claim that one cannot accurately glean anything from the concurrent session IDs on a single login other than from their system, but this makes no sense - they're not a tier 1 provider. This only makes sense if they have removed all contention from their backend and are contending solely at the account level, so sharing user IDs, but this is preposterous as it would entail changing passwords for all users on the same account each time. Although it does go to explain why they opted to disable password changes on their system and issued the same passwords combos to just about everyone. It also explains why people then would be issued new accounts when they had troubles. It means that all you need is a trained monkey on support who knows how to copy 1122 and a username.

So perhaps they did after all opt for the unethical contention at the account level by sharing user IDs. Explains a lot. The puzzle pieces fall into place. Just means more people will have issues but then their support simply has to have a batch of logins to send out, or issue a new one each time from the revolving pool.

Either way, they lost my trust with this fiasco and their refusal to address it. All they needed to do to qualm people's troubles was to offer the affected users a copy of their connection logs, upon which nothing confidential would exist. The fact that they chose not to indicates to me that they opted to contend at the account level by sharing IDs instead and assumed their customer base to be morons or pushovers. Whether they contended additionally no-one will probably ever know...
 
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Isn't it lovely being an Openweb customer?



Getting international latencies on local servers on a Friday night when you were hoping to settle down for some gaming? And Openweb's site saying the network status is green.

Pure love. :love:
 
Zewp, I feel your pain. But honestly, just sign up with another ISP already, I promise you, your heart and blood pressure will thank you for it. I had to pay double this month, I just used my credit card because I had to choose between ranting here sh*tlessly and actually getting in the car and driving to Durban to give Keoma a klap, or just chilling, pay the money, and pure internet bliss follows thereafter. PM me if you need assistance please.
 
Hmmmm ... if I squint a bit, I [-]can[/-] can't see "K"*, "Z"*/"L"* and "C"* in these;

Dilbert_PDD.gif

image002.img_assist_custom.gif

Dilbert.jpg

EDIT: Amended as per possible-near-future-legal advice.

* Any relation to any real person or persons is coincidental.
 
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