Openweb Advice?

You won't get any apologies from me. It's been two days and my Openweb experience has been so unpleasant that I can't imagine ever switching to them.

Strange, I am on OpenWeb Silver trial account & it's been great so far...seriously considering staying with them...
 
He recommended the same thing their helpline did. Basically, I think their customer service sucks compared to Mweb, who have always phoned or emailed me back within a reasonable period of time, and the trial account performs considerably worse than my Mweb one.

You must trolling.
 
Strange, I am on OpenWeb Silver trial account & it's been great so far...seriously considering staying with them...

What sort of speeds are you getting? How do torrents perform?

You must trolling.

I wish I was. I went into my Openweb trial with much optimism. The speed of the 4Mbps Gold Uncapped trial seldom crept above 2.5Mbps, torrents maxed at 30KB/s and Youtube loaded even slower than usual.

DNS Settings? :wtf:

I never had any DNS settings with Mweb, but Openweb insisted I enter their DNS settings in my router. Doing so didn't improve performance.
 
What sort of speeds are you getting? How do torrents perform?

Torrents: Full line speed last night, around 70-100% most of the day with a few dips to 25% line speed but not for more than a minute of two.

Browsing good, streaming fine, direct downloads good, have not tested nntp/ftp/etc...
 
I never had any DNS settings with Mweb, but Openweb insisted I enter their DNS settings in my router. Doing so didn't improve performance.

I think that might be why... I never had to enter any "DNS" settings, I'm using all default router settings + username & password.
Did any of you other OpenWeb users type in any DNS settings?

I'd suggest pushing the reset button on your router, and just entering the username & password.
 
I think that might be why... I never had to enter any "DNS" settings, I'm using all default router settings + username & password.
Did any of you other OpenWeb users type in any DNS settings?

I'd suggest pushing the reset button on your router, and just entering the username & password.

Tried that. The only explanation I can think of is that the trial accounts are useless. There's no way I'm moving to Openweb though without some idea of what service I'll receive. I'm really bummed it didn't work out, as 6Mbps Gold Uncapped seemed perfect for me. My line is capable of exactly 6Mbps.
 
Torrents: Full line speed last night, around 70-100% most of the day with a few dips to 25% line speed but not for more than a minute of two.

Browsing good, streaming fine, direct downloads good, have not tested nntp/ftp/etc...

Damn that seems excellent. And that's on silver. All the more reason to feel gutted that my gold trial was such a failure. I have family members who are well aware and have expressed concern over the awful internet we've had today (they didn't even know I switched onto the trial - that's how crap it was). I can't justify an ISP change without seeing good service beforehand.
 
Hi Bryn

I am currently connected to your trial account and am getting 5.4Mbps.

A well seeded torrent is running at 524KB/s constantly.

I would suggest you try using a different router, as the fault is not on the account side.

Damn that seems excellent. And that's on silver. All the more reason to feel gutted that my gold trial was such a failure. I have family members who are well aware and have expressed concern over the awful internet we've had today (they didn't even know I switched onto the trial - that's how crap it was). I can't justify an ISP change without seeing good service beforehand.
 
Hi Bryn

I am currently connected to your trial account and am getting 5.4Mbps.

A well seeded torrent is running at 524KB/s constantly.

I would suggest you try using a different router, as the fault is not on the account side.

That's excellent, especially when you consider that I was given a 4Mbps trial account.

The problem can't possibly be my router (relatively new Linksys), as it's arguably one of the best available, and because my Mweb and Afrihost accounts work fine.

I'm curious as to what the problem is. I have a good router. Telkom was at my house making sure my line was solid just last week. I used Openweb's DNS settings.

Should I disable DHCP server, whatever that is? Change the DSL modulation from MultiMode? I did verify the virtual circuit numbers. My QoS type is UBR. Encapsulation is RFC 2516 PPPoE. Multiplexing is LLC. Subnet mask is 255.255.255.0. Local IP address is the usual. There is nothing for DHCP Relay Server IP. That's all there is to change in my router settings.
 
Hi Bryn

It is still running at around 5.3 to 5.4Mbps. You are on a 6Mbps trial account, not 4Mbps.

Based on what I have seen, your router settings are correct. I have requested tracert's from you via email.

That's excellent, especially when you consider that I was given a 4Mbps trial account.

The problem can't possibly be my router (relatively new Linksys), as it's arguably one of the best available, and because my Mweb and Afrihost accounts work fine.

I'm curious as to what the problem is. I have a good router. Telkom was at my house making sure my line was solid just last week. I used Openweb's DNS settings.

Should I disable DHCP server, whatever that is? Change the DSL modulation from MultiMode? I did verify the virtual circuit numbers. My QoS type is UBR. Encapsulation is RFC 2516 PPPoE. Multiplexing is LLC. Subnet mask is 255.255.255.0. Local IP address is the usual. There is nothing for DHCP Relay Server IP. That's all there is to change in my router settings.
 
Hi Bryn

It is still running at around 5.3 to 5.4Mbps. You are on a 6Mbps trial account, not 4Mbps.

Based on what I have seen, your router settings are correct. I have requested tracert's from you via email.

I'll change it now and see how it performs overnight, assuming it continues to work. I'm not sure if the 48 hours commenced when the details were emailed to me or from when the system detected the details in use.

Thanks for the help. I haven't received an email from you or anyone else at Openweb btw.
 
I responded to the email you sent mail.

Please check your spam folder. It seems like there is quite alot wrong with your PC config if our mails are not reaching you either

I'll change it now and see how it performs overnight, assuming it continues to work. I'm not sure if the 48 hours commenced when the details were emailed to me or from when the system detected the details in use.

Thanks for the help. I haven't received an email from you or anyone else at Openweb btw.
 
I'm still waiting for the Tech to return my call and tell me why my 4Mbps line was running at 512Kbps.
 
I responded to the email you sent mail.

Please check your spam folder. It seems like there is quite alot wrong with your PC config if our mails are not reaching you either

Perhaps you've confused me with another person then. All my email accounts are working just fine and I don't have an Openweb email in my spam folder. I'll PM you my email address to be sure. The last Openweb email I received was from Charmaine Joubert.
 
Damn that seems excellent. And that's on silver.

Silver trial account not nearly as good today, torrents at 25% line speed, direct downloads better but speeds very erratic, seems to oscillate between 100% & 50% line speed. Streaming & browsing still ok. Maybe Gold is the way to go...
 
That is my concern. My trial account only worked for about 10 mins, after that it dropped and wouldnt connect again, yet my normal ISP account is working. Got told that it's a line or router fault and I must phone Telkom. Looks like my ISP magically ignores line faults.
 
That is my concern. My trial account only worked for about 10 mins, after that it dropped and wouldnt connect again, yet my normal ISP account is working. Got told that it's a line or router fault and I must phone Telkom. Looks like my ISP magically ignores line faults.

I just starting trying out the 1Mb/s Vanilla trial account and I'm averaging something between 80-90KB/s (it fluctuates constantly) downloading linux distros (I swear) with a multithreaded download manager (10 threads). Downloading 1 distro at a time with 7 more in the queue. I started this around 19:00 so I will check what the daytime performance is like. I hope there is enough time to also try out a steam download of CSS.
 
I just starting trying out the 1Mb/s Vanilla trial account and I'm averaging something between 80-90KB/s (it fluctuates constantly) downloading linux distros (I swear) with a multithreaded download manager (10 threads). Downloading 1 distro at a time with 7 more in the queue. I started this around 19:00 so I will check what the daytime performance is like. I hope there is enough time to also try out a steam download of CSS.

Posts here suggest they had a problem during the day(26 Feb) but fine again after 5pm :)

http://mybroadband.co.za/vb/showthread.php/469168-OpenWeb-ADSL-Feedback-Thread
 
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