OpenWeb - Daily Usage Stats

[MrG]

What should I do in order for them to stop sending me this e-mail?

I signed up for their free 1GB account.

Your daily usage stats for your ADSL account:

Date/Time: 24-12-2014/03:49:09
UserName: [email protected]
Total Sent(Mb): 0
Total Received(Mb): 0
Total Combined (Mb): 0
Comment: Peak: 0/1024MB Late: 0/2048MB

KEY:
1 Megabyte (Mb) = 1048576 bytes (b)
1 Gigabyte (Gb) = 1024 Megabytes (Mb)

 

[Lynx_ZA]

Cancel the account

 

[MrG]

Cancel the account

This seems to be the reality. I am not going to consider a larger cap account if I cannot deactivate this on any of the panels on their client management portal.

 

[DrJohnZoidberg]

Create a rule on your email client to trash it on arrival.

Simple.

 

[MrG]

Create a rule on your email client to trash it on arrival.

Simple.

That is exactly what I have done.

Although I thought there has to be a way to get the provider to slow down with its spam.

 

[PostmanPot]

Create a rule on your email client to trash it on arrival.

Simple.

Forward it to all their addresses before trashing.

 

[Totempole]

What should I do in order for them to stop sending me this e-mail?

I signed up for their free 1GB account.

I asked them the same question, and they told me the only thing I could do to stop them was cancel the account. Since I wanted to keep the account, I just blocked the email at server level.

Problem solved.

 

[Chris14]

Or just filter it and mark it read and archive it.

 

[gfmalan]

Why not drop them a mail?! And ask for a monthly report?

 

[MrG]

Why not drop them a mail?! And ask for a monthly report?

I have had terrible experience with a variety of company customer service channels. I by far trust the shortcuts found in the knowledge base that is MyBroadband. My personal trusted source of information.

 

[Totempole]

Why not drop them a mail?! And ask for a monthly report?

This is why:

Usage stats can only be disabled on our paid accounts.

We can however cancel this account for you, or convert it to a paid account if you would no longer like to receive these?

Kind regards
Leon
Senior Engineer (Core Network)

 

[MrG]

This is why:

What a silly practice.

Filter added and so it shall be.

 

[Totempole]

What a silly practice.

Filter added and so it shall be.

Agreed, don't know why everything from Openweb has to come with a catch. As an ex paying client of theirs for 2 years, I know that nothing is ever what it seems with them.