OpenWeb Doesn't Apologize Just Dig Their Hole Deeper

[snoopdoggydog]

I'm only complaining about this as OpenWeb are defending themselves by trying to put the blame on my attitude, the paying customer who got shifted by them.

2 June, morning I buy 1mb Silver ADSL Uncapped Account, payment of R279. Normally you can activate the account online yourself but I'm not able to due to OpenWeb. Phone support 5 times trying to get my account activated. All they can do is take a message and pass it on. I was phoned twice by support during the rest of the day when all I now needed was my password which they should've emailed me. These support staff of OpenWeb promised they would call back with my password but never did. At 16h00 I was emailed my password but this was obviously the wrong password as it never worked in my router. I emailed the [email protected] and Keoma told me that he had checked the account and activated it himself using the password that never worked in my router. Sent him another email stating that the username and password that he told me he checked for my router doesn't work. All this taking place after a I paid for the account earlier in the morning of the same day. At 19h00 a new password was sent to me and I am now able to use the account. They tried to blame it on beginning of a new month, high volumes, my attitude, my rudeness and all ISP experience these kind of problems. If I had stayed with Axxess for the new month I would've had a stress free Friday.

Can't wait to see the response, beginning with my (the paying customers) attitude and oh yes because I've posted this on MYBB the TROLLING.

 

[mass09]

Can't you just reset your password and try again?

Did you use the router with another ISP before signing up with OpenWeb or is a new router?

 

[|tera|]

So what is your issue? You had to wait from 16h to 19h? Boohoo hoo. Seriously.

 

[MyWorld]

So what is your issue? You had to wait from 16h to 19h? Boohoo hoo. Seriously.

Errmmmm, read again?

2 June, morning I buy 1mb Silver ADSL Uncapped Account

Phone support 5 times ... At 16h00 I was emailed my password ... At 19h00 a new password was sent to me

 

[Necuno]

http://mybroadband.co.za/vb/forumdisplay.php/129-ADSL-ISP-Discussions

I'm only complaining about this as OpenWeb are defending themselves by trying to put the blame on my attitude, the paying customer who got shifted by them.

2 June, morning I buy 1mb Silver ADSL Uncapped Account, payment of R279. Normally you can activate the account online yourself but I'm not able to due to OpenWeb. Phone support 5 times trying to get my account activated. All they can do is take a message and pass it on. I was phoned twice by support during the rest of the day when all I now needed was my password which they should've emailed me. These support staff of OpenWeb promised they would call back with my password but never did. At 16h00 I was emailed my password but this was obviously the wrong password as it never worked in my router. I emailed the [email protected] and Keoma told me that he had checked the account and activated it himself using the password that never worked in my router. Sent him another email stating that the username and password that he told me he checked for my router doesn't work. All this taking place after a I paid for the account earlier in the morning of the same day. At 19h00 a new password was sent to me and I am now able to use the account. They tried to blame it on beginning of a new month, high volumes, my attitude, my rudeness and all ISP experience these kind of problems. If I had stayed with Axxess for the new month I would've had a stress free Friday.

Can't wait to see the response, beginning with my (the paying customers) attitude and oh yes because I've posted this on MYBB the TROLLING.

 

[|tera|]

Errmmmm, read again?

So he waited from the morning, to 19h to get the account details. That's the Crux of this thread right? He waited to receive the account details which he purchased on the "same day", that's the issue?

I've read of much worse service than this from other providers and I'm not even an OpenWeb client. This wouldn't even phase me.

 

[Necuno]

http://mybroadband.co.za/vb/forumdisplay.php/129-ADSL-ISP-Discussions

I'm only complaining about this as OpenWeb are defending themselves by trying to put the blame on my attitude, the paying customer who got shifted by them.

2 June, morning I buy 1mb Silver ADSL Uncapped Account, payment of R279. Normally you can activate the account online yourself but I'm not able to due to OpenWeb. Phone support 5 times trying to get my account activated. All they can do is take a message and pass it on. I was phoned twice by support during the rest of the day when all I now needed was my password which they should've emailed me. These support staff of OpenWeb promised they would call back with my password but never did. At 16h00 I was emailed my password but this was obviously the wrong password as it never worked in my router. I emailed the [email protected] and Keoma told me that he had checked the account and activated it himself using the password that never worked in my router. Sent him another email stating that the username and password that he told me he checked for my router doesn't work. All this taking place after a I paid for the account earlier in the morning of the same day. At 19h00 a new password was sent to me and I am now able to use the account. They tried to blame it on beginning of a new month, high volumes, my attitude, my rudeness and all ISP experience these kind of problems. If I had stayed with Axxess for the new month I would've had a stress free Friday.

Can't wait to see the response, beginning with my (the paying customers) attitude and oh yes because I've posted this on MYBB the TROLLING.

 

[|tera|]

To finish my thought...

Some ISP's ask their clients to wait before an EFT/Payment/Deposit is reflected, so in my opinion the OP can be glad that OpenWeb activated the account the same day.

 

[MattyW]

I'm only complaining about this as OpenWeb are defending themselves by trying to put the blame on my attitude, the paying customer who got shifted by them.

2 June, morning I buy 1mb Silver ADSL Uncapped Account, payment of R279. Normally you can activate the account online yourself but I'm not able to due to OpenWeb. Phone support 5 times trying to get my account activated. All they can do is take a message and pass it on. I was phoned twice by support during the rest of the day when all I now needed was my password which they should've emailed me. These support staff of OpenWeb promised they would call back with my password but never did. At 16h00 I was emailed my password but this was obviously the wrong password as it never worked in my router. I emailed the [email protected] and Keoma told me that he had checked the account and activated it himself using the password that never worked in my router. Sent him another email stating that the username and password that he told me he checked for my router doesn't work. All this taking place after a I paid for the account earlier in the morning of the same day. At 19h00 a new password was sent to me and I am now able to use the account. They tried to blame it on beginning of a new month, high volumes, my attitude, my rudeness and all ISP experience these kind of problems. If I had stayed with Axxess for the new month I would've had a stress free Friday.

Can't wait to see the response, beginning with my (the paying customers) attitude and oh yes because I've posted this on MYBB the TROLLING.

Please elaborate on the bolded parts...

I have been using openweb for over a year and they have always e-mailed me my account details, I have never seen a feature to activate the account online please specify where this is??

Also according to openweb's website...

- Our Phone Call Center is open from Monday to Friday (08:30am - 17:00pm)

So the fact that you got through on a saturday at all seems like a big plus to me.

Link: http://www.openweb.co.za/contact.html

 

[MyWorld]

So the fact that you got through on a saturday at all seems like a big plus to me.

Link: http://www.openweb.co.za/contact.html

That also got me a bit confused, he said he bought it on 2 June, but later on:

If I had stayed with Axxess for the new month I would've had a stress free Friday.

If it was a Friday, I would have been upset as well, only a little. Most ISPs are transparent with how long it will take to activate your account, the most stress free one I ever used was Afrihost, up and running in a matter of minutes. Mweb had a few hassles, but this was pointed out from the get go and I cannot remember but it was still fairly quick (an hour or two IIRC).

On a Saturday, good luck on getting service from ANY service provider!

 

[zamicro]

If I read your attitude in which you made the OP, I understand that they blame your attitude. Nicer gets you a lot more than attacking.

 

[IceDreama]

I have never been an open web client but I did find out about this product. They did warn me that the account takes 8 hours to activate once they have created it.

I don't think your frustrations are unfounded but since I was warned about the 8 hour window, it seems as though it was more or less right that your got your account activated in the evening.

 

[Zewp]

And we don't even see proof that this even transpired? You basically say 'OpenWeb blamed me', but we have no proof of this?

 

[PsyWulf]

Meh,dont feed ze troll

 

[greenbean32]

Hi snoopgdoggydog, I had the same problem a couple of times ,whenever they send me new account details (Whenever I switch backbone aswell ), I cant sign in through my router .Instead what I did was create a PPPOE connection and signed in through there ,Worked everytime. and after a couple of hours when I checked my router it would connect.

As for the flaming ,I think you should give them some more slack ,I dont know if you follow the threads .The reason you dont see much complaints about Openweb,is because there aint much to complain about.