Openweb - false advertising?

[LazyLion]

Ja I always imagined Gary to be a stickler for the fine print. Bet if it were Cybersmart he would have a lot to say. Hey Gary. Bit inconsistent there mate.

CyberSmart doesn't ever have any specials worth mentioning.

 

[Necuno]

CyberSmart isn't worth mentioning.

FTFY

 

[sand_man]

A man goes out onto the street and starts handing out sweets and drinks for people to enjoy.

When they are all gone the other people who arrived late crap on him and swear at him and threaten to destroy his business!

Exactly. So why you comparing them to a man that does?

 

[LazyLion]

Exactly. So why you comparing them to a man that does?

Does what?

 

[HapticSimian]

The difference is the people who bought the lottery ticket paid money to get it, so in the end they still lost. The people who sent emails to Openweb didn't lose any money.

The only way your analogy could work was if the lottery tickets were provided free of charge and delivered right to your doorstep.

I'm not trying to make any excuses. I'm showing why the people pushing for 'herp herp CPA derp' are being stupid. Yes, Openweb made a mistake. Yes, they can be held accountable for it. But why? Openweb admitted to the mistake and has said that they would ensure it didn't happen again. Is that not good enough now? Would people prefer to force Openweb to honor the mistake and have them give possibly 100s of people accounts at a loss?

We live in a dog eat dog world, but does that mean everyone should live like that just because the next person is doing it? Should we really demonize a company which does so much for the ADSL in our country just for a single mistake? Just because we're pissy because we didn't get in on dat thang?

A company made a mistake, nobody lost any money from it, what's the big deal if they promised not to let it happen again?

The big deal is that the full details of a proposed agreement are meant to be set out beforehand. They weren't. When this was pointed out, the person who made the error responded in a manner befitting of a 3-year old.

Is it fun being an ass?

I'm sure Keoma will let us know.

ffs you okes still crying about this... freakin ridiculous!!! :wtf:

1. Who's crying.
2. Shall I request permission from you before responding to posts directed at me in future?

 

[Zewp]

Nobody is saying Openweb is in the right. According to the law, Openweb is not in the right. I also find it strange that MrBeep didn't apologize. However, let's face it. The people whining didn't come here for a formal apology. Even if MrBeep apologized, they would still have been clamoring because 'herp herp false advertising derp we want R99 accounts sommer want.'

As for MrBeep being snide, it's a bit odd. However, if this is what the response on public forums was, what do you think MrBeep's inbox looked like? Being able to send an email anonymously without any peers seeing what you're writing to him, do you think it's unreasonable to think there was a ton of disgusting, angry emails in there? Being snide on a public forum is bad publicity, but looking at the way people were baying for his blood, I can't say I blame him. It can't be easy trying to run a ISP that actively tries to improve the ADSL situation in our country if people hound you around every corner.

Saying that the reaction would have been a lot different had it been another ISP is arbitrary, because yes, it would. No other ISP in this country comes close to doing what OW is doing. Which other ISP has the option for you to move a backbone simply because you're having a wee bit of trouble with a few downloads? Not even going to get into the fact that Openweb Gold is the closest to true uncapped you're about to get, but which other ISP will answer and attempt to resolve a support ticket, and not just a support drone but the CEO himself, at 9pm on a Saturday night? He could be out having a beer with some buddies, or be busy braaing a chop or having a lekker pomp, or anything else, but he sits and answers support tickets so his customers can have a satisfactory experience with their internet.

So yes, I hardly think this little issue is worth demonizing Openweb over, unless it happens again, which we've been assured it won't.

 

[HapticSimian]

Nobody is saying Openweb is in the right. According to the law, Openweb is not in the right. I also find it strange that MrBeep didn't apologize. However, let's face it. The people whining didn't come here for a formal apology. Even if MrBeep apologized, they would still have been clamoring because 'herp herp false advertising derp we want R99 accounts sommer want.'

Generalise much? No apology was forthcoming - you're hardly in a position to speculate how people you don't know from a bar of soap may or may not have reacted to one.

As for MrBeep being snide, it's a bit odd. However, if this is what the response on public forums was, what do you think MrBeep's inbox looked like? Being able to send an email anonymously without any peers seeing what you're writing to him, do you think it's unreasonable to think there was a ton of disgusting, angry emails in there? Being snide on a public forum is bad publicity, but looking at the way people were baying for his blood, I can't say I blame him. It can't be easy trying to run a ISP that actively tries to improve the ADSL situation in our country if people hound you around every corner.

If you place yourself in the public domain, interacting directly with customers, you best ensure you have the constitution for it. In the end, something which could (again) have been a great positive for Openweb - and for the DSL scene as a whole - was turned into an absolute farce.

Saying that the reaction would have been a lot different had it been another ISP is arbitrary, because yes, it would. No other ISP in this country comes close to doing what OW is doing. Which other ISP has the option for you to move a backbone simply because you're having a wee bit of trouble with a few downloads? Not even going to get into the fact that Openweb Gold is the closest to true uncapped you're about to get, but which other ISP will answer and attempt to resolve a support ticket, and not just a support drone but the CEO himself, at 9pm on a Saturday night? He could be out having a beer with some buddies, or be busy braaing a chop or having a lekker pomp, or anything else, but he sits and answers support tickets so his customers can have a satisfactory experience with their internet.

Irrelevant.

So yes, I hardly think this little issue is worth demonizing Openweb over, unless it happens again, which we've been assured it won't.

Factual observation ≠ demonising. I'm quite certain it won't happen again, but it does nothing to change the fact that the grounds are there for people to take Openweb to task if they choose to do so. Would you lot have rode in on your white [-]stallions[/-] ponies if, say, Telkom pulled such a stunt? Puh-leeze.

 

[Necuno]

Nobody is saying Openweb is in the right. According to the law, Openweb is not in the right. I also find it strange that MrBeep didn't apologize. However, let's face it. The people whining didn't come here for a formal apology. Even if MrBeep apologized, they would still have been clamoring because 'herp herp false advertising derp we want R99 accounts sommer want.'

So we must face it and always accept wrongful advertisement. It's funny to compare the CPA/Consumer section where a lot of the stone throwers here gladly partake, but dear lord don't let their Shepard be in the wrong or else it's public crucifixion. I find that seriously laughable at best, double standards.

As for MrBeep being snide, it's a bit odd. However, if this is what the response on public forums was, what do you think MrBeep's inbox looked like?

Does that matter? Employee more people to help?

Being able to send an email anonymously without any peers seeing what you're writing to him, do you think it's unreasonable to think there was a ton of disgusting, angry emails in there? Being snide on a public forum is bad publicity, but looking at the way people were baying for his blood, I can't say I blame him. It can't be easy trying to run a ISP that actively tries to improve the ADSL situation in our country if people hound you around every corner.

No body is looking for blood as per first response yet again looking at the stone throwers and how many of them always push for the retailer to honor (giri) on what he said, why then here make up elaborate justifications? Why can't they see the fault? Why must they shout down everyone that has a differant view to what they (seem) blindly follow. A pack of stoep kakkertjies comes to mind.

Saying that the reaction would have been a lot different had it been another ISP is arbitrary, because yes, it would. No other ISP in this country comes close to doing what OW is doing. Which other ISP has the option for you to move a backbone simply because you're having a wee bit of trouble with a few downloads? Not even going to get into the fact that Openweb Gold is the closest to true uncapped you're about to get, but which other ISP will answer and attempt to resolve a support ticket, and not just a support drone but the CEO himself, at 9pm on a Saturday night? He could be out having a beer with some buddies, or be busy braaing a chop or having a lekker pomp, or anything else, but he sits and answers support tickets so his customers can have a satisfactory experience with their internet.

Dude mweb been bothering me at all hours of the day to help me. It's not a stand alone feature of openweb. I have the same experience with webafrica, even international support from one of my service providers injunction with my servers had me on the phone till well past 11pm. I'm sorry it's not limited to them.

I've had quite few people with interesting views on the back bone, nor was openweb the first with this. In fact it was web africa that had you the option to choose which unshaped back bone you want. Be it IS or be it Saix. So yet another feature not being limited to them.

(don tin) There is also the talk that you are using other and sharing other people's account and when it get's fubar or heavily shaped you are moved to the next one till it's also in such a state you have to move yet again. Even Lycantrope will agree (on of the fee openwebbers and x at it) that it's far from perfect and like any other isp have issues.

So yes, I hardly think this little issue is worth demonizing Openweb over.

To be without honor is no little issue. Why couldn't there just have been an apology? We unlike his followers (users) don't feel the constant need to publicly dehuman each and every person that has a different view. It's above my mind why they still need to carry on like this since the days I remember to constantly crucify each and every person that dares say something wrong without the ability to say "hay maybe he/she has a point".

It takes nothing to do your job proper, it's expected of my when I'm at work. That's what I expect from my ISP and like few days back if they screw up then I roast them for it. I don't turn a blind eye and go out of my way to bad mouth each of them making them a fool just because there is an obvious err but we are all too good to see and say that it is so.

The OP's comment is valid. The End.

 

[Necuno]

Factual observation ≠ demonising.

That's just it. Summed up.

 

[Chevron]

Why is it so hard for you guys with the pitchforks to understand that in general Openweb and keoma give us excellent service and excellent support and that's why we can overlook little foibles?

It's really not irrelevant. Nothing in this world is perfect. Wanting to lynch someone that's damn well close is idiotic and stupid.

You are guys are acting like little spoilt brats. Seriously. Get over yourselves.

 

[Necuno]

Why is it so hard for you guys with the pitchforks

You are talking about yourselves right. So far it's you guys that's doing the public forum crucifixion.

to understand that in general Openweb and keoma give us excellent service and excellent support and that's why we can overlook little foibles?

If your bank robs you of all your money you'd sing their praises due to them having 100% service record above and beyond duty. You miss the point. No apology was made, I expect none is coming. An error was made, it should have been honored as your guys (those who crawl cpa/consumer section on this forum) would normally demand.

It's really not irrelevant. Nothing in this world is perfect. Wanting to lynch someone that's damn well close is idiotic and stupid.

No one is asking for perfect. I'm just totally flabbergasted at the same old response everyone gets that "oppose" the populace of openweb. NM the justifications being presented...

You are guys are acting like little spoilt brats. Seriously. Get over yourselves.

Yet again you are talking about yourselves? How as making a factual observation on the advert VS what was given being spoilt? How is demanding that you guys normally demand in the CPA/Consumer section being spoilt? Seems that the apple doesn't fall far when it comes to ISP and USER.

 

[Necuno]

Flawless example of not reading and just responding with vigor

No surprises there... Kalahari.net is a scummy company.

In reference to

Be warned: Kalahari.net's clear and obvious advertisement for "Free" shipping on all orders above R 250.00 is not entirely truthful.

If you intend to redeem a promotional voucher when you place your order, you have to ensure that the amount *after* the voucher has been redeemed is still over R 250.00 or you will pay for shipping.

This is directly contrary to their advertisement and the popup that appears when you click the advertisement. It is also very obscure because the total is shown in the checkout process with zero shipping costs *before* the step where you redeem vouchers.

I found this out the hard way, last Friday. I added an extra CD to my basket to ensure that the total (before vouchers) was above R 250.00 and ended up paying for delivery anyway. Sadly, I only noticed that they had charged me for delivery AFTER I had completed the check-out process. If I had known, I would have added R 30.00 or so to the basket. (The total after vouchers came to R 220.00)

I find Kalahari.net guilty of deceitful marketing tactics and generally scummy behavior in this regard.

HelloPeter complaint: http://www.hellopeter.com/kalahari-com/complaints/free-delivery-and-promotional-vouchers-726804

Dare we do the same here "againts" openweb. All hell brakes loose and we are all tossers being *******s

 

[HapticSimian]

Why is it so hard for you guys with the pitchforks to understand that in general Openweb and keoma give us excellent service and excellent support and that's why we can overlook little foibles?

It's really not irrelevant. Nothing in this world is perfect. Wanting to lynch someone that's damn well close is idiotic and stupid.

You are guys are acting like little spoilt brats. Seriously. Get over yourselves.

Again, I state my position as an impartial observer. Neither do I have an Openweb account at present, nor did I react to the 'offer'. And I understand the allegiance on display rather well; heck, I still have an Afrihost account for no better reason than having a sense of loyalty to them for having started the DSL revolution with their R29/gig pricing all those many moons ago.

...Which all does nothing to change the facts in evidence here.

The initial posts on the issue, by people who did feel hard done by, might've been coloured with some bratty language - understandably so. However, the only people I see spewing vitriol at present are, by the look of it, honorary members of Team Openweb.

 

[Zewp]

Nobody is dehumanizing anyone here. I don't take issue with people going about this in a rational manner either. I take issue with the people who want to rush to court so they can force Keoma to give them R99 accounts (which they're going to drop within a week anyway, seeing as OW's standard uncapped is the pits). Wasn't it you who said a while back on MyG that people should stop using the CPA as a weapon, Prophet? In this case I think that saying fits, because nobody took harm from not knowing the offer was limited. I'm pretty sure nobody sold their cats or children to jump for this special.

Nobody lost ANYTHING from missing out on this special.

If your bank robs you of all your money you'd sing their praises due to them having 100% service record above and beyond duty. You miss the point. No apology was made, I expect none is coming. An error was made, it should have been honored as your guys (those who crawl cpa/consumer section on this forum) would normally demand.

In both this and your Kalahari.net example people are actively losing money, so it's not the same.

By all means, the legal grounds are there so anybody who feels like it can rush to the CPA to get their R99 account. Just know that I'll think you're a chop. Not only because the standard uncapped isn't even worth the R99, but also because this was clearly a mistake and will be rectified next time. By all means, spew piss and vitriol because Keoma didn't apologize, but at least see the heart of the issue for what it is. A mistake. I'm pretty sure Keoma didn't mislead and waste 5 seconds of a few people's time on purpose.

Edit: And just for the record, had this been Mweb or any other ISP, I would have reacted much the same. Maybe a bit more angrily in order to get an apology, but I would still have seen it as stupid to rush for the court due to a simple mistake. My dad has been running a goods hoists servicing and manufacturing business for close to 15 years now. I am quite aware how much a single mistake can cost you, and how far customers will go to twist any mistake to their advantage.

 

[Necuno]

Nobody is dehumanizing anyone here. I don't take issue with people going about this in a rational manner either. I take issue with the people who want to rush to court so they can force Keoma to give them R99 accounts (which they're going to drop within a week anyway, seeing as OW's standard uncapped is the pits). Wasn't it you who said a while back on MyG that people should stop using the CPA as a weapon, Prophet? In this case I think that saying fits, because nobody took harm from not knowing the offer was limited. I'm pretty sure nobody sold their cats or children to jump for this special.

please link. I'd love to see where I did that. I've always been and always will good supporter of ASASA and openweb should know this. I've lodged a complaint against wantitall just a week ago on same grounds they have broken since earlier ruling. Even Solmatrix knows this well.

Nobody lost ANYTHING from missing out on this special.

Well I tend to think less of Keoma and his users with his and their clear showing of maturity.

In both this and your Kalahari.net example people are actively losing money, so it's not the same..

You yet again miss the point. It was to show - garry big mouth there, but quickly no mouth here when it comes to something he use.

By all means, the legal grounds are there so anybody who feels like it can rush to the CPA to get their R99 account. Just know that I'll think you're a chop. Not only because the standard uncapped isn't even worth the R99, but also because this was clearly a mistake and will be rectified next time. By all means, spew piss and vitriol because Keoma didn't apologize, but at least see the heart of the issue for what it is. A mistake. I'm pretty sure Keoma didn't mislead and waste 5 seconds of a few people's time on purpose.

serous ?

Nobody is dehumanizing anyone here.

BTW Asasa isn't cpa, just to update you. I'd end the infinite loop with you guys seriously need to look at yourselves before yet crucifying us again. You are at fault not us, we've so far made observation just to be met by your "piss and vitrol" as you call it. Still laughable at best.

Now unless you are able to end the loop and pull head out of sand. This would be my last response to you.

 

[schumi]

Just curious any one who was successfully in getting this special, what time did you send an email through. Go easy on Openweb in one of the locked threads Mr Beed did admit Openweb will state that the accounts are limited the next time the special runs.

 

[Zewp]

Did I even once say that your posts specifically were irrational or spewing piss and vitriol? :/

I am quite aware, and have been pretty much since the first time I saw you post in Openweb's feedback thread, that you do not have an interest in Openweb's products.

If you read the first part of my last post again, you'll see that it's aimed at the people in this thread who actually want to rush to enforce the CPA at ASASA or whatever it's called and who want to rip the entire incident way out of proportion.

All you've been doing is state that there are grounds for them to actually do it. I hardly see how you can think I'm crucifying you. Just because I quote and respond to certain parts of your posts doesn't mean the entire post is about you or your posts.

 

[AirWolf]

I'm tired. Lets just end this.

 

[Zewp]

I'm tired. Lets just end this.

I agree. I've been watching the original The Thing for the past two hours and I'm only about an hour into the movie.

It's not like anybody is any closer to convincing anyone of anything here, and some of us are starting to attack the people, and not their arguments. *whistle*

 

[AirWolf]

I agree. I've been watching the original The Thing for the past two hours and I'm only about an hour into the movie.

I'm sure OpenWeb appreciates your loyalty .