OpenWeb False advertising

[GreatD7007]

only 10?

Yeah want to keep the Criticism of his actions to the bare minimum even if he was in the wrong but I feel bad

 

[gamerza]

Used the new account over the weekend and did see a good improvement. Thanks to all those the provided useful feedback and Mr Beep

 

[F1 Fan]

Yep you tend to get a cancellation confirmation when you cancel. For a solution a support ticket would have been more appropriate.

Agree and disagree. Why not offer a solution anyway when the client is leaving. Years ago, I left OW because their support person was giving me crazy attitude. I cancelled, and was never aplogized to. I returned months later cause their offering is great. But I still hate their support.

 

[kathers]

I've been with Openweb for ages now and also was very frustrated initially at not being able to lodge a complaint telephonically. I suppose that some of us consumers are just not accustomed to dealing with service providers via email due to lack of response. Once I figured out that a quick email would solve things, it has been absolutely fantastic dealing with Openweb.
Now drop the price of your 4mb Gold offering :twisted:

 

[gamerza]

Agree and disagree. Why not offer a solution anyway when the client is leaving. Years ago, I left OW because their support person was giving me crazy attitude. I cancelled, and was never aplogized to. I returned months later cause their offering is great. But I still hate their support.

I agree, more should be done to find out why a customer would cancel. I guess they save call centre fees to offer us a better service. My download speeds during the day seem to be slower than usual but the latency on gaming after I got the new account is great.

 

[eyc]

you my hero dude.... keep up the campaign My 4Mbps MWEB account has been absolutely FLYING ( apart from the exchange issue ) for the past month. I`m staying below the assumed 400Gig mark , so not a word from MWEB either. I`m one happy camper.

Well here's some good advice ... Don't do MWEB! man on a mission me ....

 

[GreatD7007]

you my hero dude.... keep up the campaign My 4Mbps MWEB account has been absolutely FLYING ( apart from the exchange issue ) for the past month. I`m staying below the assumed 400Gig mark , so not a word from MWEB either. I`m one happy camper.

HAHAHAHA TEXTILE is reducing the amount of customers on the MWEB network, they either leaving or not joining so more bandwidth for the rest of us who are with MWEB still