openweb -> makes me cry

G

gumpie

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O.k so i am starting to lose my nerve with open web. They offer insanse prices on bandwidth but there customer service is a joke.
After struggling for a about 3 weeks to get my connections working i now have a local 30gb account with super slow local and my 4gb local account (that i have had for over a year) does not work any more, even though i didnt cancel it.

Trying to call the service line does not help because there is no answer.
I get stupid 2 line email responses that i dont know what they mean.
MrBeep (not dissing you personally) offers the worst service and keeps saying "... its cause our service has grown..." but the service never gets better.

The "customer portal" is one of the worst i have seen in a long time. WebAfrica offers services like sms/email notifications once your b/w is almost up (even on prepaid). That is a wicked feature. Trying to see what my b/w usage is on OW's portal is a joke.

Please can some1 offer any advice/support on what to do. Must i grin and bear it or do i start to look for a new ISP?
 
Hi
You mentioned WA and all our special features :D why don't you move over to WA? Service and keeping the customer happy is our main objective at WA and our pricing is very competitive. Send me a PM if you have any queries.

Tyron
 
WATyron said:
Hi
You mentioned WA and all our special features :D why don't you move over to WA? Service and keeping the customer happy is our main objective at WA and our pricing is very competitive. Send me a PM if you have any queries.

Tyron
Click to expand...

you guys still lack semi unshaped... and then theres the wait for the super duper uber weapon of something yet to be metionened, but apart from that i'm content with wa :D
 
gumpie said:
Trying to call the service line does not help because there is no answer.
I get stupid 2 line email responses that i dont know what they mean.
MrBeep (not dissing you personally) offers the worst service and keeps saying "... its cause our service has grown..." but the service never gets better.
Click to expand...

I feel your pain. I'm currently out R89 for a charge on my CC that wasn't registered on their system. After 3 days of not getting an answer on their support number I finally got through. I explained the problem and he asked for my contact details so he could investigate it and get back to me. Nothing yet.

I have probably purchased 30-40 ADSL once-off accounts with them in the past. Even though I just got burned R89 I'm still doing business with them.

Thank goodness I work in IT and I actually only need their support when their system is screwed up.
 
WATyron said:
Hi
....keeping the customer happy is our main objective at WA.....

Tyron
Click to expand...

Hmmmm....

I really wish that was the case. I've been a Web Africa customer for years and you have not kept me happy. In fact, you've made me very unhappy.

Gumpie, I really hope MrBeep will get this sorted for you. Because, in my experience, it looks like one ISP is as bad as the next.
 
I have been looking at axxess and their prices look really really cool
plus that 626 service looks fantastic.
 
No problems on openweb for me. Openbrowse could be a bit faster, but for the price, it is bearable. Service is ok if you can get through to them, lack of phone support on weekends sucks, but emails are responded to in decent time. Yip, so OW has grown- methinks it's time to grow your service levels a bit to keep up...
 
Budza said:
No problems on openweb for me. Openbrowse could be a bit faster, but for the price, it is bearable. Service is ok if you can get through to them, lack of phone support on weekends sucks, but emails are responded to in decent time. Yip, so OW has grown- methinks it's time to grow your service levels a bit to keep up...
Click to expand...

Openweb should be big enough to have weekend support - no weekend support, goto Web Africa - I hate their billing, but at least they offer the support - and that my friends is very important.
 
However, some of us IT types are prepared to pay less for a more barebones solution. I prefer a service with less frills and more bandwidth:D
 
Hey grumpie

I am so sorry to hear that your problem has not been solved in good time.

Kindly email me personally on [email protected] and I will be more than happy to assist. Once I have your details, I will also investigate where this went wrong.

By the way, for all the torrent fans out there, we will be launching a new torrent specific service that should make most of you addicts (including me) quite happy.

MyADSL users will naturally be the first to know :)

Thank you for your loyal support over the years and being there for us during the good times and bad.

Have a GREAT weekend,
MrBEEP
 
WATyron said:
Hi
You mentioned WA and all our special features :D why don't you move over to WA? Service and keeping the customer happy is our main objective at WA and our pricing is very competitive. Send me a PM if you have any queries.

Tyron
Click to expand...

Sies! It would be far more appropriate if you stuck to posting on the many threads complaining about your company.
 
i agree the suppport is bad, you can phone for days, and dont get much info in your email reply either
 
WATyron said:
Hi
You mentioned WA and all our special features :D why don't you move over to WA? Service and keeping the customer happy is our main objective at WA and our pricing is very competitive. Send me a PM if you have any queries.

Tyron
Click to expand...

Perhaps you folks at WA should focus more on your stupid billing system that threatened me with legal action this week for not paying an outstanding amount of R0 (yes zero) for an account I cancelled back in 2006.

I guess the recession is hitting you guys too. First you inconvenience your previous clients with legal threats for outstanding fees and now you're trying to leech clients off your competition.
 
JoseQuervo said:
Perhaps you folks at WA should focus more on your stupid billing system that threatened me with legal action this week for not paying an outstanding amount of R0 (yes zero) for an account I cancelled back in 2006.

I guess the recession is hitting you guys too. First you inconvenience your previous clients with legal threats for outstanding fees and now you're trying to leech clients off your competition.
Click to expand...

LOL so I'm not the only one who got that threatening email. Imagine threatening a customer who has a R0 outstanding balance.

Back on topic, gumpie, did MrBeep sort you out?
 
Byte said:
Back on topic, gumpie, did MrBeep sort you out?
Click to expand...

Well to be honest a post saying that he can help me out THEN ADVERTISING a new open web service doesnt go very well with me.
So yea i have decided to cancel with them and go to axxess with their new 626 service.
So i will give feedback on that.
 
Byte said:
LOL so I'm not the only one who got that threatening email. Imagine threatening a customer who has a R0 outstanding balance.

Back on topic, gumpie, did MrBeep sort you out?
Click to expand...

Same happened to me. I will never use webafrica again as a result. I do not like being threatened.

J
 
gumpie said:
Well to be honest a post saying that he can help me out THEN ADVERTISING a new open web service doesnt go very well with me.
So yea i have decided to cancel with them and go to axxess with their new 626 service.
So i will give feedback on that.
Click to expand...

Sadly I have to agree with you on that. I just re-read Mr Beep's post and I too think that its bad form using a clients problem and changing it into free advertising for his own business.

MrBEEP said:
Hey grumpie

I am so sorry to hear that your problem has not been solved in good time.

Kindly email me personally on [email protected] and I will be more than happy to assist. Once I have your details, I will also investigate where this went wrong.

By the way, for all the torrent fans out there, we will be launching a new torrent specific service that should make most of you addicts (including me) quite happy.

MyADSL users will naturally be the first to know :)

Thank you for your loyal support over the years and being there for us during the good times and bad.

Have a GREAT weekend,
MrBEEP
Click to expand...

Theres a time and place for everything, but using a paying client's frustration and grief to advertise some new Openweb product is just not cricket.

Gumpie, I hope that your new service provider is more sympathetic toward any problems you may encounter. Here's crossing fingers that you don't encounter any at all :)
 
Last edited:
Ja WTF is up with that??? I am so over the service we get from these companies that its making me uberMal!!! Please reply to the SA INTERNET WATCHDOG post if any of you are keen to do something about all this bollox!
 
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