Openweb Question

[MrBEEP]

We have our own IPC capacity with IS as previously explained. None of the above makes sense if we purchase our capacity in bulk and distribute accounts accordingly.


1) The control panel offers the Change Password feature as we speak. Clients have the ability to change their passwords without OpenWeb interventions. Yes, we were working on it, and now it is complete.

2) Please do not use this resource. We do not log usage stats for uncapped accounts as this goes against the essence of what uncapped stands for. Usage stats are logged on demand. (If a client chooses to have their stats logged, we will enable the feature in their CP, NOT users.isdsl.net)

3) I'm afraid this point is covered in section 1. Even if we share the same account out to 10 people it makes no difference in profits, we are still paying for the bulk capacity.

I am not sure how better to explain it. I am sorry you feel you have been 'brainwashed', but this is not our intention. Our intention is to offer a world class service at a South African price point.

As an Openweb user, it is confirmed that the wool was pulled over your eyes if:

1) You are unable to change your adsl password. If they allowed this, your account "partner" would suddenly find himself without a connection, and cause havoc.
Do not believe stories that they are working on the User Control Panel, and this will be corrected soon. In fact, the Control Panel was intentionally made this way, for the "other than premium Gold" accounts.

2) Logging into http://users.isdsl.net with your user-name and password also shows another IP address, with associated usage statistics, confirming another user with the same password, but different location, on the account.

3) You are brainwashed and got used to the continuous throttling, and started cutting back on your usage. You feel guilty that you abused your account by checking your email twice, instead of only once a session. You bend over, and reach for the Vaseline jar, if someone only mentions the words "account abuse".
This is the ideal situation over the long haul for Openweb, since they effectively double their revenue, with the same costs, by successfully cramming double the number of users into the same accounts.

 

[froot]

As an Openweb user, it is confirmed that the wool was pulled over your eyes if:

1) You are unable to change your adsl password. If they allowed this, your account "partner" would suddenly find himself without a connection, and cause havoc.

I did change the password on the account (gold), I could log in with the new password but the other user could still log in, so think of it what you want.

 

[MrBEEP]

This is because the other session you see is not connected or attached to your account at all. You will also sometimes see more than 1 session here. Some clients will be fortunate enough to see around 15 or 20. Luckily they know not to use this resource, and rather use the OpenWeb CP.

I did change the password on the account (gold), I could log in with the new password but the other user could still log in, so think of it what you want.

 

[agentrfr]

As an Openweb user, it is confirmed that the wool was pulled over your eyes if:

1) You are unable to change your adsl password. If they allowed this, your account "partner" would suddenly find himself without a connection, and cause havoc.
Do not believe stories that they are working on the User Control Panel, and this will be corrected soon. In fact, the Control Panel was intentionally made this way, for the "other than premium Gold" accounts.

2) Logging into http://users.isdsl.net with your user-name and password also shows another IP address, with associated usage statistics, confirming another user with the same password, but different location, on the account.

3) You are brainwashed and got used to the continuous throttling, and started cutting back on your usage. You feel guilty that you abused your account by checking your email twice, instead of only once a session. You bend over, and reach for the Vaseline jar, if someone only mentions the words "account abuse".
This is the ideal situation over the long haul for Openweb, since they effectively double their revenue, with the same costs, by successfully cramming double the number of users into the same accounts.

You realize that OW have their own IPC capacity from IS, right? Phone IS and ask.

The http://users.isdsl.net pannel was not built to distinguish between different users loggin in from IPC seperate to the core IS network. What you are seeing is plainly one of OW's other uses, on a seperate username/login on the ADSL network, that happen to go through the same IPC node - not stealing your interwebs.

And BS on not being able to change the password. It works fine. It was introduced to the CP recently, but for the two years I've had an OW account, I could just email them and change the password in 3 minutes.

 

[DawieS]

And BS on not being able to change the password. It works fine. It was introduced to the CP recently, but for the two years I've had an OW account, I could just email them and change the password in 3 minutes.

If you are able to change your password, do NOT assume that this is applicable to all other users. Note that I have said "SOME accounts" and not "ALL accounts".

And BS on you receiving a changed password via email within 3 minutes. The best I could do was to receive a totally new username & password (basically a new account) the next day, after more than 12 hours. A new account, where you are again paired up with a new partner, is NOT the same as having your password changed on your current account.

There are still some users for which the Control Panel does not allow a password change, for example this user 3 days ago:

http://mybroadband.co.za/vb/showthr...ack-Thread?p=11015073&viewfull=1#post11015073

I you are really interested in the % of Openweb users able to change their passwords, maybe you should make a poll? This is of no interest to me any more.

 

[dageek1313]

If you are able to change your password, do NOT assume that this is applicable to all other users. Note that I have said "SOME accounts" and not "ALL accounts".

And BS on you receiving a changed password via email within 3 minutes. The best I could do was to receive a totally new username & password (basically a new account) the next day, after more than 12 hours. A new account, where you are again paired up with a new partner, is NOT the same as having your password changed on your current account.

There are still some users for which the Control Panel does not allow a password change, for example this user 3 days ago:

http://mybroadband.co.za/vb/showthr...ack-Thread?p=11015073&viewfull=1#post11015073

I you are really interested in the % of Openweb users able to change their passwords, maybe you should make a poll? This is of no interest to me any more.

Lmao I wonder who is paying you to be this ignorant. xD

 

[agentrfr]

If you are able to change your password, do NOT assume that this is applicable to all other users. Note that I have said "SOME accounts" and not "ALL accounts".

And BS on you receiving a changed password via email within 3 minutes. The best I could do was to receive a totally new username & password (basically a new account) the next day, after more than 12 hours. A new account, where you are again paired up with a new partner, is NOT the same as having your password changed on your current account.

There are still some users for which the Control Panel does not allow a password change, for example this user 3 days ago:

http://mybroadband.co.za/vb/showthr...ack-Thread?p=11015073&viewfull=1#post11015073

I you are really interested in the % of Openweb users able to change their passwords, maybe you should make a poll? This is of no interest to me any more.

The vast majority of OW users are happy users (thousands of us). The forums here are used primarily as a medium to send a complaint straight to the top. The rest, are happily chugging away on their lines. Granted the CP has bugs for some users, but they're being fixed as soon as they are identified.

The most I've ever waited for an email response is 20 minutes, and that was on a Sunday. Yes, it really does take 3 minutes to change a password - I've done it on two occasions. But this is just my experience, so don't take it as the norm. By the same token, don't take your experience for the norm either. There are infantesimal reasons as to why you didn't/aren't recieving the same level of service as the majority of OW users - OW being an evil blood sucking company is not one of them.

Also, your entire argument is based on the assumption OW puts more than one user on each account. Your "proof" is the IS users' pannel, which does not distinguish between multiple users coming through a single IPC. You come here on a puplic forum, and accuse an open company of fraud. You puplicly slander a group of individuals with no proof of your accusations - sure you had what you say is a bad experience, but that does not justify you calling for the OW appocalypse. I've already explained to you why the IS users' pannel shows what it does.

Lmao I wonder who is paying you to be this ignorant. xD

Cool Straw Man argument, bro.

And of course, the elephant in the room is the fact that OW buy their own IPC capacity from IS, which means that it would be more effort for them to track multiple users on a single account than it would simply issuing each user a unique account.