Openweb struggling with support volumes

I meant from the point of letting them know i got a problem till it was solved.

They didnt know i had a problem before i told them :)
 
As suggested above, his proof of payment was not received.
I think what he is saying is that from the time we received the proof the turnaround was almost immediate.
 
Yea, getting thru to openweb is a pain as the lines are either always busy or no 24 hour support. EMAIL - might take a wile, but it works - frustrating non the less, but all in all, I'm happy with the friendly support service because i've noticed Openweb listens to you when you talk. They don't treat you like you're incompetent & they call back to inform you of their progress solving your problem. Its ALOT more than what any other service provider has done for me EVERY.

As for on-time Payments, Debit order around the 28th of every month - Can't go wrong!.
 
I think instant credit card authorisation and immediate login details after authorisation would go along way in helping Openweb, especially for new and top up clients.
 
I couldn't agree with you more.

We are working with the bank, which can be a nightmare in itself.

But, once they sort themselves out, there will be a few surprises coming our clients way....

ZuBS_ said:
I think instant credit card authorisation and immediate login details after authorisation would go along way in helping Openweb, especially for new and top up clients.
Click to expand...
 
MrBEEP said:
I couldn't agree with you more.

We are working with the bank, which can be a nightmare in itself.

But, once they sort themselves out, there will be a few surprises coming our clients way....
Click to expand...
*nudge nudge wink wink* ;)
 
I unfortunately have to revive this thread.

I ordered and made payment on Monday for a one month stand account for the rest of November. It is now Friday and I still don't have my account details after various e-mails.

MrBEEP can you please assist.
 
VJB 449 said:
I unfortunately have to revive this thread.

I ordered and made payment on Monday for a one month stand account for the rest of November. It is now Friday and I still don't have my account details after various e-mails.

MrBEEP can you please assist.
Click to expand...

Eish Bad luck... I must say, the service i have received with openweb is perfect.... U sure u emailing the right place?
 
when you dont have your account details within 2days you must speak up! :p
 
Agreed! If there is a problem somewhere and email doesn't seem to be working then you have to find another way, or they'll never know there is a problem to begin with.
 
We got no problem with queries like this.

You cant be expected to wait for 5 days for your account details!

At the same time...I'm not pyschic :p
 
My 2c worth, i've been with Openweb for a good few months now and ALWAYS had a prompt response to e-mail support/questions. Thanks BEEP and team!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X