Openweb struggling with support volumes

Just so i don't get frustrated, what is the "norm" when it comes to a new account. If I order and pay how long does it normally take to get activated? Another thing is these support tickets what is the usual response time to look at and when should one start getting frustrated.

I ordered last night and never recieved an email. I then searched the site for bank details and could not find anything. I submitted a support ticket and very quickly got their bank details and I equally quickly paid and sent through the proof, but this all took place early this morning.

So back to the original question, what is the norm and when should I start to get frustrated?
 
Still waiting too!

Also waiting for account activation, sent proof of payment early this morning. What's happening, your service used to be great !!
 
Why don't you guys phone them and ask? I would imagine a quicker response than on a public forum. :confused:
 
PearlJam said:
Why don't you guys phone them and ask? I would imagine a quicker response than on a public forum. :confused:
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Cause you can't get through on the phones. I have enventually got through to them and they are having some issues and have a huge backlog to get through. Hope fully get login details today worse case 2morrow :s
 
That is why I used WebAfrica. Took 5 min to get my account. Online Activation + Credit Card = Teh win :)

Openweb was too slow with my account last month aswell.:(
 
We have a problem with our signup system. Its not sending out invoices when people signup.

This caused a bottleneck, which is now being worked through.

We are still working on new accounts until its done. If you signed up today, and we have received proof, you will receive your new details today.
 
The only problem is that my payment does go through ever month automatically but i do forget to send the proof of payment... :/ The moneys there but ye you just not aware of it.. :P
 
Thank Mr Beep for sorting me out ;) Very stoked now!
 
freaksta china its up you to make them aware if you forget and get cut off then thats your problem china

its not hard to print screen copy to paint save as jpeg and email

takes like 1 minute :)
 
MrBEEP said:
We have a problem with our signup system. Its not sending out invoices when people signup.

This caused a bottleneck, which is now being worked through.

We are still working on new accounts until its done. If you signed up today, and we have received proof, you will receive your new details today.
Click to expand...

Thanks Mr Beep, I hope I get my details today and I payed for my 30gig local only, two days and I still didn't receive confirmation nor login details.

I thought it could be FNB since I paid via Internet Banking which takes up to 3 days.

Thanks

Edit : Oh, i did indeed email you the confirmation of payment
 
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Hi,

If you havent received your account by now, we did not receive the proof of payment.

I suggest you resend it, or provide me with the reference used when you signed up.

We're probably pathetic at creating User details, but not that pathetic.

Grim|Reaper said:
Thanks Mr Beep, I hope I get my details today and I payed for my 30gig local only, two days and I still didn't receive confirmation nor login details.

I thought it could be FNB since I paid via Internet Banking which takes up to 3 days.

Thanks

Edit : Oh, i did indeed email you the confirmation of payment
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OH NOES! Its the GRIM|REAPER...are you the BF2142 demon?

(sorry...off topic, but I cant help myself) :p
 
back in your box dracula!

Leave the reaper alone, he is mourning over his account.

Equinox said:
OH NOES! Its the GRIM|REAPER...are you the BF2142 demon?

(sorry...off topic, but I cant help myself) :p
Click to expand...
 
MrBEEP said:
Hi,

If you havent received your account by now, we did not receive the proof of payment.

I suggest you resend it, or provide me with the reference used when you signed up.

We're probably pathetic at creating User details, but not that pathetic.
Click to expand...

:eek:

ok, i will send it now to [email protected], thats what the invoice says...

cool....
 
I got my log-in details sent to me and gave the account a full blown run last night. I must say I am very impressed, nice one OpenWeb!
 
Thanks for the feedback James!
If you have any problems, suggestions or feedback please dont hesitate to drop us an email at [email protected].

Grim - Waiting for that proof of payment. Will send details through as soon as I get it!
 
yahoooooooo, im online baby...

Thanks Openweb, excellent turnaround turn....great service!!!
 
Grim|Reaper said:
yahoooooooo, im online baby...

Thanks Openweb, excellent turnaround turn....great service!!!
Click to expand...

You battle for days to get signed up and you call that a great turn around time & great service?
What am I missing here? Did you get your account for free or something?

:confused:
 
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