Rofl dude, you are the 34575293458th person who waits for mail from them. Ive come upon the error of my ways and gone to another provider. One that understands you need to pick up the phone before talking. Looking at it and staring to talk doesnt work no matter how nice you talk to it. Same thing goes for the reply button in your mail client. It would appear that above average intelligence and resolute stamina is required to click on it.
No seriously, search is your friend, search this forum. openweb has the strange ability to (insert democratic word) "overlook" your communique when it deems fit to do so.