Openweb Uncapped Feedback

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New speedtest...
IS RBA speedtest said:
Start Time: 13:33:26
End time: 13:36:39
Download Size: 409600 bytes
Time Delta: 192.90811896324 seconds
Download Speed: 2 KBytes/s
Line Speed: 16 kbits/s
Click to expand...

Not fun :(


Edit.... sent email to OW at 13.41
 
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Browsing is slow and pathetic, am not downloading a single thing and my direct debit has just come off for this "GOLD" account.

worse is this

IS ADSL Local Speed Test to Internet Solutions Rosebank Data Centre

Please wait testing speed now...

Start Time: 14:25:01
End time: 14:25:03
IP Address: 41.133.192.97
Download Size: 409600 bytes
Time Delta: 2.0687708854675 seconds
Download Speed: 193 KBytes/s
Line Speed: 1544 kbits/s

And on a 4meg line, checked its not been downgraded so whats up?
 
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Hey Friends,

There is currently fault on the Gold network. Engineers are attending.

Cause: Telkom IPCONNECT Fault
ETA: 4 hours

I do apologize for the inconvenience

Kind regards
MrBEEP
 
twr said:
got my telkom adsl line activated to 384 going to be signing up today for the isp either openweb or axess uncapped unshapped lite for 190 odd bucks who should i in for?im not a huge downloader maybe 15 gig a month so hopefully not in the top 20% for axess to throttle me.does openweb do any shapeing or throtteling on the lite ?is their sign up quick do they need much documents from me thanks
Click to expand...

Doesn't really matter which, because both Axxess and OpenWeb use IS bandwidth.
So... pretty much pick the one you feel more comfortable with.

OpenWeb's online signup worked just fine for me. Opted to pay by credit card, and my account was live and active within 15 minutes.
If you pay by EFT/direct deposit though, it could take somewhat longer, and you need to remember to email the proof of payment to the address given on the signup pages.

With your shaping question:
Its the new IS branded uncapped. It is an unshaped connection, until your usage puts you in the top 20% of 384k users. At that point you will be shaped. Harshly. Once your usage calms a bit and/or other users move up into the 20%, knocking you back down to below the threshold, you will be unshaped again.

So far I am happy with it.
I did a BOATLOAD of downloads yesterday on my newly active 384k, and today it seems I may be shaped. Web pages are still fine. Emails are fine. Hell even youtube is still bearable. My NZB had slowed down to about 1/4 of the speeds it was getting yesterday, but no biggy.
As soon as that one is done later, I don't need to download anything again for a few days.

As long as you dont expect to do massive download queues on the Lite packages, it really is awesome. Put it this way: I have already used more GB than I would have used for the same OVERALL cost on Vodacom...
My R400 on Vodacom would have given me 2GB.
My almost R500 for total DSL ownership has already given me 2.4GB in 2 days...

Good deal for me, I am very happy.
 
That explains it. Just got the Gold 4MB account and tried to download my first usenet file on this network. Current speed: 6.80KBps. Great.

MrBEEP said:
Hey Friends,

There is currently fault on the Gold network. Engineers are attending.

Cause: Telkom IPCONNECT Fault
ETA: 4 hours

I do apologize for the inconvenience

Kind regards
MrBEEP
Click to expand...
 
mcryan said:
That explains it. Just got the Gold 4MB account and tried to download my first usenet file on this network. Current speed: 6.80KBps. Great.
Click to expand...

Thought I was the only one that was having problems with the 4MB Gold Uncapped.
Guess we will have to wait the problem out then.
 
I am also having issues on the standard uncapped. Sent e-mail now.
 
Psycho Pitbull said:
Thought I was the only one that was having problems with the 4MB Gold Uncapped.
Guess we will have to wait the problem out then.
Click to expand...

Yeah day 3 of my service being lived, couldn't have used more than 1GB in total so far. I am certainly not in the top 20% (yet at least?), so this best be sorted quick.
 
mcryan said:
Yeah day 3 of my service being lived, couldn't have used more than 1GB in total so far. I am certainly not in the top 20% (yet at least?), so this best be sorted quick.
Click to expand...

The Gold account is not impacted by the IS shaping rules afaik
 
Update on Gold Fault:

Telkom Engineers have located the problem and are currently performing repair work.

ETA: 2 and a half hours.

Kind regards
MrBEEP
 
MrBEEP said:
Hi milomak,

You are correct. The Lite IS Uncapped Shaping policy does NOT apply on Gold.
Click to expand...

MRBEEP – Is there a particular reason why you specifically mention the Lite package. Does that mean Basic Account shaping applies?

1. 10 day Rolling Window - If you're in Top 20% of IS users for this connection speed, you will be shaped
2. User Policy applies 24/7, Weekends & Public Holidays
3. For the 4096 Kbps Basic Lite Account, if you're in Top 50% of IS users for this connection speed, you will be shaped
4. For the 4096 Kbps Basic Account, if you're in Top 20% of IS users for this connection speed, you will be shaped
Click to expand...
 
Our Standard accounts are not affected either.

milomak said:
MRBEEP – Is there a particular reason why you specifically mention the Lite package. Does that mean Basic Account shaping applies?
Click to expand...
 
If only MrBeep would open up a few more slots for the Gold 4Meg special like he did last month. Just out of budget :(
 
mrudling said:
If only MrBeep would open up a few more slots for the Gold 4Meg special like he did last month. Just out of budget :(
Click to expand...

what special was this? there's a good chance i'll be taking up the gold account next month.
 
I also want to move to GOLD. If I know there's a special I wouldnt blink before cancelling mweb. Just 1 month notice to cancel mweb though...
 
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