Openweb, why you do a client so?

[beuges]

Dude i reckon you maybe let this go and move companies, seems really unfair and very poor of them not to refund you.

Take the hit and move on because i doubt you are going to get anywhere, this is not your fault and im surprized this attitude has been taken to be honest.

That's the most retarded suggestion ever. Its because people just accept pathetic service without causing a fuss that we receive pathetic service everywhere.

Sorry but I can't imagine just blindly staring at a % bar and then blundering ahead and spending my money but maybe i'm just stingy and like to be sure I used as much as I did

If i'm on contract cell with a "limit" of R200,I phone my overseas friends for hours on end and end of the month my bill comes in at R2k. Fine the limiter should have worked,but I still made the phonecalls didn't I?

Usage services rest on the user to check and double check and triple check

If the cell company said they will cut you off after you used R200, then they should have cut you off after you used R200. The whole point of a cutoff service is so that you don't have to keep track of your usage, because the service provider is doing it for you. They said they will charge you at most R200/m before you have to topup or unlock your account or whatever. If they don't, that's their own problem. If I wanted to keep track of the cost of every call, I would do it myself rather than sign up for a service provided by my service provider that is going to do it for me.

If my ISP says they will cap me after I've used my account, I have a reasonable expectation that if I am capped, I must have used up my account. Why else would I be capped? Why must I go dig through control panels to verify that I've used up my account, when I should only have been capped if that was the case? I am paying money to the ISP to do that for me.


Wow, for a forum that started out with the intent of discussing and highlighting ****ty service in the telecommunications industry, you guys really seem to enjoy sitting back and taking whatever crap they shovel at you.

 

[PsyWulf]

If my ISP says they will cap me after I've used my account, I have a reasonable expectation that if I am capped, I must have used up my account. Why else would I be capped? Why must I go dig through control panels to verify that I've used up my account, when I should only have been capped if that was the case? I am paying money to the ISP to do that for me.

If you used it you pay for it. You're paying them to give bandwidth,not play guarddog to monitor your usage incase _you_ make an assumption and purchase a top-up erroneously. If I typed in a wrong number in a EFT and click "pay" thats down to me,I can't go cry fowl because I didn't read the numbers right.

Wow, for a forum that started out with the intent of discussing and highlighting ****ty service in the telecommunications industry, you guys really seem to enjoy sitting back and taking whatever crap they shovel at you.

Telkom gets my phonecalls constantly if something goes wrong. There's a difference between disagreeing with a specific person's logic and taking "crap". If openweb capped me wrongly they hear from me,usually IS to blame and it's sorted soon enough. Webafrica have mischarged me aswell,once my fault,once theirs. I've phoned them about those probs aswell.

I take option 1



As for Aqua - I don't have a problem with you and your assumption is incorrect. I believe you when you say you got capped at the 5gig marker,then bought a 3gig account believing you were capped at 7gig

I am however ( AGAIN ) saying you can't claim back that 3gig account just because you didn't read the usage number. You can however expect the missing 2gig to be given back to you as you had paid for that service. This is fair

 

[aquadog]

I am however ( AGAIN ) saying you can't claim back that 3gig account just because you didn't read the usage number. You can however expect the missing 2gig to be given back to you as you had paid for that service. This is fair

Uhh no. The 2gig given back to me isn't "fair"; it's a must, seeing as I paid for it. My account being credited for a 3gig I bought based on incorrect information provided to me would be fair.

 

[PsyWulf]

Uhh no. The 2gig given back to me isn't "fair"; it's a must, seeing as I paid for it. My account being credited for a 3gig I bought based on incorrect information provided to me would be fair.

So even when I agree with some of your points you have a problem with it

Fair
http://en.wiktionary.org/wiki/fair

# Just, equitable.
# Adequate, reasonable, or decent.

The information on the website was correct as far as the system was concerned. You hadn't read the usage number when you made your decision to top up so it _is_ a user error.

The 2gig missing is IS
The 3gig purchased due to that is you

Crying misinformation is all full-well when you are provided the wrong info,but that website is pretty straightforward in providing a usage number

http://www.thefreedictionary.com/assumption

as·sump·tion (-smpshn)
n.
1. The act of taking to or upon oneself: assumption of an obligation.
2. The act of taking possession or asserting a claim: assumption of command.
3. The act of taking for granted: assumption of a false theory.
4. Something taken for granted or accepted as true without proof; a supposition: a valid assumption.
5. Presumption; arrogance.
6. Logic A minor premise.

 

[aquadog]

sigh, whatever dude. High five though, you won another internet battle.

90% of the posters in this thread seem to agree that I have been dealt with unfairly and I guess I'll just leave it at that.

 

[Murmaider]

The information on the website was correct as far as the system was concerned. You hadn't read the usage number when you made your decision to top up so it _is_ a user error.

PsyWulf

Do you agree or disagree that:
If Openweb had done their job properly and upgraded the account accordingly like it should have been, this entire issue would never have occured?

 

[CrzWaco]

How about sending mr beep a pm and see what happens he is really helpful.

 

[aquadog]

How about sending mr beep a pm and see what happens he is really helpful.

From my first post:

Keoma replied to my email and said he could not refund me because, and I quote, “we cannot provide a refund for IS / Telkoms mistake, otherwise we honestly would no longer be in business.”

Keoma being MrBEEP.

 

[PsyWulf]

PsyWulf

Do you agree or disagree that:
If Openweb had done their job properly and upgraded the account accordingly like it should have been, this entire issue would never have occured?

The fault doesn't necessarily lie with Openweb. They get an order,they sent the info through,IS sorts the account out

To answer though:
...he wouldn't have wrongly assumed the amount of bandwidth provisioned by IS and thus bought another account? Probably

I'm not here to defend whoever is to blame for the original snafu,I am however here to defend the middleman from a fingerpointing game where they are just the intermediary that gets the runaround from their provider

 

[CrzWaco]

From my first post:


Keoma being MrBEEP.

Sorry did not know that's his name.

 

[beuges]

If you used it you pay for it. You're paying them to give bandwidth,not play guarddog to monitor your usage incase _you_ make an assumption and purchase a top-up erroneously. If I typed in a wrong number in a EFT and click "pay" thats down to me,I can't go cry fowl because I didn't read the numbers right.

This is probably somewhat off topic as aquadog's problem is about being cut off before his quota, and it has diverged to the question of paying for services you shouldn't have received because you weren't cut off, but anyways...

If I'm told I will be cut off once I've used my quota, I will carry on using it until I'm cut off. Like I said, if the cell company or ISP has a facility in place to cut you off when you reach a certain limit, one would expect you would be cut off at that limit, and only at that limit.

If they don't want me to use more than my quota, they must cut me off when I reach that quota.

I have a R5000 daily transfer limit in my internet banking. If I try to transfer more, it doesn't let me. Why should a cell provider be forgiven for implementing a R200/m call limit, but then letting you go over it?
If that happens, then the service provider is at fault for having a buggy system, and it is their responsibility to fix it, so that they don't keep on losing more and more money.

Because if I have a R200/m limit on my cell contract, that's all the money they will ever get out of me, regardless of whatever shady terms and conditions they may try to hide behind. If their product does not work as they advertise it, then that's their problem.

 

[beuges]

I'm not here to defend whoever is to blame for the original snafu,I am however here to defend the middleman from a fingerpointing game where they are just the intermediary that gets the runaround from their provider

The whole point of being a middleman is that the customers deal with you. As far as the customer is concerned, you are their point of contact for sales as well as support. If your provider is giving you hassles, then you will take the flak from the customer for it, because you represent that supplier to that customer. If you're a good middleman, you will address this with your supplier and try to ensure that the supplier doesn't stuff up in future, so that you don't get a bad reputation as a middleman. If you're a smart middleman, you will ensure that your supplier compensates you for their stuffups.

Going back to Equinox's original post - if I go to Game, and I buy a Kenwood toaster that I later find out is broken, I will take it back to Game, and expect Game to give me a refund or some other compensation. If Game told me "sorry, go to Kenwood and hope they fix it for you - we don't support any of the products we resell", then Game would not be in business for very long.

If a middleman cannot support the products he is reselling, he should not be reselling those products. Openweb is responsible for the snafu in the sense that they are the ones that the consumer has to deal with in order to get the problem resolved. It's up to them to take the issue up with IS, and it's up to them to ensure that their customer is happy.

 

[Cadavre777]

Strange how Keoma hasnt shown face in this thread yet.

 

[Murmaider]

The fault doesn't necessarily lie with Openweb. They get an order,they sent the info through,IS sorts the account out

No you are wrong, the fault DOES lie with Openweb.
For one, the reseller IS control panel allows you to upgrade the accounts yourself, they dont send an email to IS and requesting them to upgrade an account upgrade it. Resellers have the ability to change a customers package via their IS control panel.

If they using the reseller API, they can do the via API as well.

So this brings me back to my point "Is it the customers problem if Openweb did not do their job properly"?

But even based on your response:
If hypothetically they did have to "request" IS to do the upgrade, Why didn't they follow up to make sure that IS did it properly?
and
Is it the customers problem they didn't do their job properly and follow up with IS to make sure it was done properly?

 

[PsyWulf]

This is probably somewhat off topic as aquadog's problem is about being cut off before his quota, and it has diverged to the question of paying for services you shouldn't have received because you weren't cut off, but anyways...

If I'm told I will be cut off once I've used my quota, I will carry on using it until I'm cut off. Like I said, if the cell company or ISP has a facility in place to cut you off when you reach a certain limit, one would expect you would be cut off at that limit, and only at that limit.

If they don't want me to use more than my quota, they must cut me off when I reach that quota.

I have a R5000 daily transfer limit in my internet banking. If I try to transfer more, it doesn't let me. Why should a cell provider be forgiven for implementing a R200/m call limit, but then letting you go over it?
If that happens, then the service provider is at fault for having a buggy system, and it is their responsibility to fix it, so that they don't keep on losing more and more money.

Because if I have a R200/m limit on my cell contract, that's all the money they will ever get out of me, regardless of whatever shady terms and conditions they may try to hide behind. If their product does not work as they advertise it, then that's their problem.

That specific problem was discussed earlier on these forums. Client paid. One cannot justify overuse because a service that isn't paid for didn't limit you as intended and you decided to be oblivious

Reactive plugging to prevent abusive people who would try to exploit a fault like this is why they can't accept responsiblity.

Whew my ISP isn't capping me and i'm at 3000gig on my 3gig account. I'm soooo innocent.

Calling it shady T&C makes me wonder how you'd feel at the receiving end of clients clamouring when they can't read a few numbers on a screen.

What do you do when you get quoted at a specific rate,3 days later the price is changed and you signed the dotted line with the new price and their "shady" T&C states quotes only valid for 2 days? OMG so unfair they shouldn't allow you to do this without triple-checking whether you read it?

You signed. You didn't read. Deal

 

[aquadog]

That specific problem was discussed earlier on these forums. Client paid. One cannot justify overuse because a service that isn't paid for didn't limit you as intended and you decided to be oblivious

Reactive plugging to prevent abusive people who would try to exploit a fault like this is why they can't accept responsiblity.

Whew my ISP isn't capping me and i'm at 3000gig on my 3gig account. I'm soooo innocent.

Calling it shady T&C makes me wonder how you'd feel at the receiving end of clients clamouring when they can't read a few numbers on a screen.

What do you do when you get quoted at a specific rate,3 days later the price is changed and you signed the dotted line with the new price and their "shady" T&C states quotes only valid for 2 days? OMG so unfair they shouldn't allow you to do this without triple-checking whether you read it?

You signed. You didn't read. Deal

Yes this has everything to do with my original post and this solved the problem completely. You win again! Thanks for participating voted A+ will read again!

 

[phiber]

If I was initially aware of the fact that I was capped at 5GB and not 7GB then of course I would not have bought the additional 3GB account. Unfortunately when I logged into the CP and saw CAPPED I didn't bother looking at my usage because if it says capped then surely I used up all my allotted bandwidth.

Didn't you go into the control panel to check before u bought the new account? there could have been a host of reasons why your intl wasn't working, and not that you were capped! Anyways its a 3 gig account, you paid for it, you bought it and have to pay for it. Its in their T&C. Move on to another ISP but i wouldn't recommend Webafrica!

 

[Necuno]

/vote www.nexus.co.za

their custom dsl is really good and cheap and prepaid and semi unshaped

 

[aquadog]

Didn't you go into the control panel to check before u bought the new account? there could have been a host of reasons why your intl wasn't working, and not that you were capped! Anyways its a 3 gig account, you paid for it, you bought it and have to pay for it. Its in their T&C. Move on to another ISP but i wouldn't recommend Webafrica!

I wish people would bother reading my posts.

I logged in, saw the little box that said I was capped and only local access was allowed. I closed the window and bought the other account. No, I didn't look at the specific used MB because as stated previously, I don't care to look how much MB I used before I get capped. I trust the ISP to cap me when I have gone over my limit. They capped me before I reached my cap so it's their fault, especially since the control panel information box said I was capped.

Anyhow, I can see that Keoma clearly does not want anything to do with fixing this problem so I'll be taking my business elsewhere.

 

[Necuno]

i doubt that nexus is an international isp.... let me check again

and they are members of ISPA, which means if they give **** you can take it up with someone who actually do something about it