Telkom had a problem in Aukland Park on the 10th of December which meant that ADSL was unavailable from 11:00 am till about 4:30 pm. On the same day I apparently downloaded 1.3 gigabytes of data. Quite some feat.
I find it very strange that the two events coincide so neatly as every other day I have averaged about 50 megs! But talking to Telkom is like talking to my dog, only the dog is brighter!
Anyway, what I want to know is whether Telkoms monitoring of the amount of data downloaded is in fact infringing on my rights? If it isn't, then should I not have access to all of the data used to make a decision that affects me directly, and may be faulty or inacurate in some way (what Telkom inaccurate?) If I had access, and found that a large amount of data was downloaded during the time I had no access, then I could point out that there is a problem. As it stands I have to brave Telkoms customer service (or whatever the current politically correct and totally inaccurate misnomer is that is currently being used to describe the untrained trolls they employ for the role) to try and get something done. Fat chance!
I am sure that my rights are being affected here.
I find it very strange that the two events coincide so neatly as every other day I have averaged about 50 megs! But talking to Telkom is like talking to my dog, only the dog is brighter!
Anyway, what I want to know is whether Telkoms monitoring of the amount of data downloaded is in fact infringing on my rights? If it isn't, then should I not have access to all of the data used to make a decision that affects me directly, and may be faulty or inacurate in some way (what Telkom inaccurate?) If I had access, and found that a large amount of data was downloaded during the time I had no access, then I could point out that there is a problem. As it stands I have to brave Telkoms customer service (or whatever the current politically correct and totally inaccurate misnomer is that is currently being used to describe the untrained trolls they employ for the role) to try and get something done. Fat chance!
I am sure that my rights are being affected here.
!] If all of this fails, maybe legal action will work - ECT Act, Promotion of Access to Information Act, Consumer Rights regulations, etc. - any lawyers as forum members willing to comment? [}
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