Packet Loss

DeatheCore said:
It's frustrating and sad that FNOs get away with running a network like this.

Is OpenServe the only network in ZA without any sort of PL issues?

Do other FNOs simply lack the technical resources and skill to build, manage and maintain a loss free network?!
Click to expand...

Jaseyyxx said:
I'd say openserve and Vumatel are the two best in SA
Click to expand...


Openserve and Vumatel Trenched is the best networks in SA and I would go as far as to say Openserve is probably on the top of the list as the best network in SA based on quality. They run a GPON network that put other network to shame. They reroute with minimal or zero downtime when there is fibre breaks. Hand over traffic at zero loss levels. They are indeed the Rolls Royce of networks in SA.
 
Knew it was Frogfoot before the page even loaded. :( (Almost every thread related to fibre packetloss has been Frogfoot.)

Would move in a heartbeat if I could.
 
Conack said:
Knew it was Frogfoot before the page even loaded. :( (Almost every thread related to fibre packetloss has been Frogfoot.)

Would move in a heartbeat if I could.
Click to expand...
I think Octotel are also right up there competing for gold, MFN would get the bronze trophy. :p
 
VettieOriginal said:
That is all i want!!!! i understand there can be an issue here and there but WOW the loss i have been getting is a joke and how long can it really take to find the issue!! Should of followed the advise and just change over when i started the thread and it would of been over by now.


But so we learn LOL Hopefully if the ISP agrees i will be sorted come 1 December
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My motto is, it should just work. If it doesn't, it means they don't know what they're doing and I shouldn't waste my time with them and move on. Life is too short.
 
My friend is on Metro in Pretoria and basically never has issues, she's had a few fibre breaks on the way to JHB which resulted in no internet but it was for a couple hours only
 
Hello all,


So at last i received feedback, today that they made changes last night and "the client" must monitor and revert.

I do not know what the changes was with there ME teams but we will see if it is better i could see an improvement with only 2 packets lost from 19:00 to 22:00 and i am more than happy to accept that. It was a long road to get resolved but massive shout out to both Thabiso and Keith from Home Connect that really supported all the way and stood by while the complaint was done not giving up or making excuses.

Frogfoot side, the communication needs to improve we shout our ISP and they also waiting for feedback just like us.

But at the end of the day if the test this week is like last night Frogfoot did indeed correct the issue and there was support that i am really happy with and well done. It is frustrating when things go wrong and we make a big noise, but when they do fix things credit is due and they did indeed resolve by the look of things.


Lets hope it is resolved, will test the week and let you all know.


Thanks Home Connect and Frogfoot for the assistance.
 
VettieOriginal said:
Hello all,


So at last i received feedback, today that they made changes last night and "the client" must monitor and revert.

I do not know what the changes was with there ME teams but we will see if it is better i could see an improvement with only 2 packets lost from 19:00 to 22:00 and i am more than happy to accept that. It was a long road to get resolved but massive shout out to both Thabiso and Keith from Home Connect that really supported all the way and stood by while the complaint was done not giving up or making excuses.

Frogfoot side, the communication needs to improve we shout our ISP and they also waiting for feedback just like us.

But at the end of the day if the test this week is like last night Frogfoot did indeed correct the issue and there was support that i am really happy with and well done. It is frustrating when things go wrong and we make a big noise, but when they do fix things credit is due and they did indeed resolve by the look of things.


Lets hope it is resolved, will test the week and let you all know.


Thanks Home Connect and Frogfoot for the assistance.
Click to expand...
Easiest way to test is to use single thread speed tests.

Here's what a vuma trenched 100/10 line can do:

Local:
10399794617.png


France:
10399818978.png
 
wingnut771 said:
Easiest way to test is to use single thread speed tests.

Here's what a vuma trenched 100/10 line can do:

Local:
10399794617.png


France:
10399818978.png
Click to expand...
Thanks for the advice will definitely try that this afternoon.


Quick question why is your international speed only half of your line speed? I was under the impression that 100mb is the norm and seeing that you have a 100mb line you should get that? Upload also dropped with 85% is that normal?
 
VettieOriginal said:
Thanks for the advice will definitely try that this afternoon.


Quick question why is your international speed only half of your line speed? I was under the impression that 100mb is the norm and seeing that you have a 100mb line you should get that? Upload also dropped with 85% is that normal?
Click to expand...
Take the upload with a pinch of salt as it's not a true reflection of real world, something to do with OS/browser. If you do the same test from your phone, you'll get better results. The increased latency with international slows down single threaded performance afaik, I've never seen more than 50mb single threaded international on vuma, although it could be location FNO specific I don't know, as I've seen higher speeds from guys in jhb on openserve for eg. I'm using an Edgerouter X FYI.

Multi thread france:
10399910134.png


EDIT:
Looks like a macOS thing, just tried single thread from win 10 pc:
10399955998.png


Also, the line isn't idle, someone is watching dstvnow.
 
Last edited:
wingnut771 said:
Take the upload with a pinch of salt as it's not a true reflection of real world, something to do with OS/browser. If you do the same test from your phone, you'll get better results. The increased latency with international slows down single threaded performance afaik, I've never seen more than 50mb single threaded international on vuma, although it could be location FNO specific I don't know, as I've seen higher speeds from guys in jhb on openserve for eg. I'm using an Edgerouter X FYI.

Multi thread france:
10399910134.png


EDIT:
Looks like a macOS thing, just tried single thread from win 10 pc:
10399955998.png


Also, the line isn't idle, someone is watching dstvnow.
Click to expand...
Makes sense thanks for the advice, i will test tonight and see what it is like.
 
wingnut771 said:
Take the upload with a pinch of salt as it's not a true reflection of real world, something to do with OS/browser. If you do the same test from your phone, you'll get better results. The increased latency with international slows down single threaded performance afaik, I've never seen more than 50mb single threaded international on vuma, although it could be location FNO specific I don't know, as I've seen higher speeds from guys in jhb on openserve for eg. I'm using an Edgerouter X FYI.

Multi thread france:
10399910134.png


EDIT:
Looks like a macOS thing, just tried single thread from win 10 pc:
10399955998.png


Also, the line isn't idle, someone is watching dstvnow.
Click to expand...
Single thread test (with house streaming)

1605118771640.png


1605118695281.png
 
Hello all, Some Feedback looks like it has been resolved!!!! there and there there was a packet losst like maybe 3 packets in 4 hours and that i can live with. We are traying to find out what changed but it is a lot better!!!!
 
VettieOriginal said:
Hello all,


So at last i received feedback, today that they made changes last night and "the client" must monitor and revert.

I do not know what the changes was with there ME teams but we will see if it is better i could see an improvement with only 2 packets lost from 19:00 to 22:00 and i am more than happy to accept that. It was a long road to get resolved but massive shout out to both Thabiso and Keith from Home Connect that really supported all the way and stood by while the complaint was done not giving up or making excuses.

Frogfoot side, the communication needs to improve we shout our ISP and they also waiting for feedback just like us.

But at the end of the day if the test this week is like last night Frogfoot did indeed correct the issue and there was support that i am really happy with and well done. It is frustrating when things go wrong and we make a big noise, but when they do fix things credit is due and they did indeed resolve by the look of things.


Lets hope it is resolved, will test the week and let you all know.


Thanks Home Connect and Frogfoot for the assistance.
Click to expand...
Hello,

I also had support tickets open with cool ideas with packet loss on frogfoot in Pretoria.

I had a very bad day last week Tuesday and i opened a ticket again. And ever since Wednesday my line was ok. Some packets here and there but noting to complain about.

So looking at what you said and that they fixed something Tuesday night could explain my "fix" also.

I must say i had great support from cool Ideas !

I hope it stays fixed.

If you ever find out what they fixed let us know. So that we can point to that if it happens again.

Regards
 
luckystrike said:
Hello,

I also had support tickets open with cool ideas with packet loss on frogfoot in Pretoria.

I had a very bad day last week Tuesday and i opened a ticket again. And ever since Wednesday my line was ok. Some packets here and there but noting to complain about.

So looking at what you said and that they fixed something Tuesday night could explain my "fix" also.

I must say i had great support from cool Ideas !

I hope it stays fixed.

If you ever find out what they fixed let us know. So that we can point to that if it happens again.

Regards
Click to expand...
Well that is funny lol cause they made the change on Tuesday night after i sent one of my "can i see the manager emails with a little bit of weet jy ek betaal vir die K*K) All responce i got back was please request the customer to check and monitor we have made changes on our side. So the issue was resolved i want to know what changes have been made so when it happens agian i can rever them to the last issue so that i dont have to do hours of testing agian.

Will let you know once i find out as my ISP Core Team has also requested what changes have been made so that he is also aware


Regards
 
VettieOriginal said:
Well that is funny lol cause they made the change on Tuesday night after i sent one of my "can i see the manager emails with a little bit of weet jy ek betaal vir die K*K) All responce i got back was please request the customer to check and monitor we have made changes on our side. So the issue was resolved i want to know what changes have been made so when it happens agian i can rever them to the last issue so that i dont have to do hours of testing agian.

Will let you know once i find out as my ISP Core Team has also requested what changes have been made so that he is also aware


Regards
Click to expand...
It is strange that the FNO always attempts to suppress this type of info. It would make life that much easier!
 
Hello all,


Well i am running like a boss no issues at all, packet loss is gone had some issues with speed a little last week but every things seem to be back to normal, going into Decemeber i want to make sure every thing is 100% as i dont want to be sitting with my kids being upset lol
 
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