paid up letter for a debt settled

Hi im literally in the same position now. My calls get ignored CSS say i must speak to cell c, when i speak to cell c i get an email address that doesnt work. So disappointed. I just want to clear my name.
Good day Wilson,

Thank you for reaching out to us regarding your ITC profile.

Please receive our sincerest apologies for the unpleasant experience, we're here to make things right. Kindly email us your latest Credit report and paid up letter to [email protected] andinclude your contact details. Once we have received your email, we will escalate the matter to our Support Team who will contact you and assist.

^TN
 
Can anyone please help me with cell c, is been 3 years now settled my account, but everytime when I'm looking for credit, cell c appears.my life is stucked in 1 place cause of cell c, I can't reach them
 
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