Reporter has a very good point. Papi was really takin a lot of stick from all ends in a very difficult job. He's more a scapegoat than anything else. The Gov is hiding behind a beast that we know as Telkom. It's all evident from Mbeki's state of the nation address: proposal to lower costs for call centre startups and not for the general population. Ivy's incompetence or rather the refusal to take action is being hidden behind Telkom.
Though Telkom having liars/idiots such as Steve Wayward and Lulu doesn't help with their image either and that really made papi look bad.
It's not even just Ivy. She's simply carrying out the directive of her boss - if she isn't, then why hasn't she been fired?
The telecoms policy of Telkom protectionism is directly emanating from government, at the very top. This is directly caused by the billions it is earning form its share holdings.