Pathetic Browsing Speeds

[SeaSiren]

Hi everyone. Hope I'm posting this in the right forum...

For the past 2 weeks I've noticed a marked degradation of browsing speeds. It's particularly evident when doing image searches. I have to sit there and wait for each image to load, like I'm on dial up. This was never the case before - it used to be almost instantaneous.

Anyway, I notice that my download speeds take a big nose dive as soon as I choose a server outside of the default one, while upload speeds are fine:

Default Joburg server selected (45.89 down, 52.43 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Cape Town server selected (5.27 down, 52.40 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

London server selected (0.89 down, 45.15 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Is this issue something to take up with my ISP (rocketnet), or my fibre network (metrofibre)?

 

[IceCold3000]

Hi SeaSiren
Couple of things to look out for here,

1. have you engaged with the support desk and done some troubleshooting with them, MTR tests etc ?
2. is it at certain times of the day over cable and wireless ?
most ISPs are forthcoming with troubleshooting steps and looking into any sort of routing issuse. its always best to engage with your ISP first and they will check if there are any fibre line or routing issues

 

[CrypticZA]

@RocketNet-Rep One of your customers

 

[RocketNet-Rep]

@RocketNet-Rep One of your customers

Thank you, we are on it.

 

[RocketNet-Rep]

Hi everyone. Hope I'm posting this in the right forum...

For the past 2 weeks I've noticed a marked degradation of browsing speeds. It's particularly evident when doing image searches. I have to sit there and wait for each image to load, like I'm on dial up. This was never the case before - it used to be almost instantaneous.

Anyway, I notice that my download speeds take a big nose dive as soon as I choose a server outside of the default one, while upload speeds are fine:

Default Joburg server selected (45.89 down, 52.43 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Cape Town server selected (5.27 down, 52.40 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

London server selected (0.89 down, 45.15 up):

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.

www.speedtest.net

Is this issue something to take up with my ISP (rocketnet), or my fibre network (metrofibre)?

Good Day @SeaSiren, I will DM you now to assist you and investigate further.

 

[SeaSiren]

Hi SeaSiren
Couple of things to look out for here,

1. have you engaged with the support desk and done some troubleshooting with them, MTR tests etc ?
2. is it at certain times of the day over cable and wireless ?
most ISPs are forthcoming with troubleshooting steps and looking into any sort of routing issuse. its always best to engage with your ISP first and they will check if there are any fibre line or routing issues

Thank you for your response.
1. All day, on ethernet as well as wifi
2. I contacted rocketnet support yesterday with screenshots but I've not heard back.