DA-LION-619
Honorary Master
I paused my service in December but I got charged for January. This is unacceptable, why offer a feature that's broken.
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Pause service never work!
- Thread starter DA-LION-619
- Start date
DA-LION-619
Honorary Master
A follow up. Today I decide to use my AH sim and it says I'm capped! I log into the clientzone and I still have enough bandwidth, I never even touch my 3gigs. I'm very disappointed in AH.
If Afriman, afriguy, or afrigirl can help here's my account
27834633016@afrihost
If Afriman, afriguy, or afrigirl can help here's my account
27834633016@afrihost
DA-LION-619
Honorary Master
I'm currently not in a position to contact them directly. No landline and no way am I using a cellphone to phone support after the last time.
vicv
Expert Member
Internet?
DA-LION-619
Honorary Master
Trying that but my 8ta connection is a bit jittery. I thought the forum would be better as its always monitored
Ah, very smart. So you never thought of mailing support? So basically in the last 10 days you have done nothing about your problems and are waiting for AH to come to you?
Im being harsh I know, but you can't possibly expect a huge company to pick up on your problems if you are not using the correct channels.
Im being harsh I know, but you can't possibly expect a huge company to pick up on your problems if you are not using the correct channels.
DA-LION-619
Honorary Master
Ignore the 1st post. I gave them a chance with that, how can a service that's hardly used be capped? AH is losing the plot and there's various threads across the forum that indicate this.
DA-LION-619
Honorary Master
Actually got through to support and had it sorted out but I'm not pleased with the current service from AH, I've been with them from the DSL days but it looks like they're going down hill.
You gave them a chance? Meaning they made an error and you were refunded? Is that what happened?
AH has thousands of customers, it's normal for people to have issues. As with any ISP there always be lots of complaints.
Seriously
Honorary Master
- Joined
- Nov 29, 2012
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It's not capped! Just open a support ticket and they will refresh the account. Else if you feel so strongly just cancel the service!
use the correct channels and you will be helped. There are two simple ways!
PM an Afrihost rep
Open a support ticket in clientzone.
Mine showed capped twice in two days and in both cases it was resolved quickly by opening a support ticket, after hours nogal!
PS: Saw your last post to late. So just cancel then. Very easy and simple with Afrihost.
Last edited:
DA-LION-619
Honorary Master
No I was not refunded, I wasn't even offered a refund with no data been used. I just paused the service for the month of February with the consultant on the line and made him confirm it on his side.
DA-LION-619
Honorary Master
And when I have no means of using the support channels? Capped twice in two days and you accept service quality like that?
Did they confirm the account was paused from your side for the month of Decemeber?
DA-LION-619
Honorary Master
No they had no record of it so this time I took a screenshot if something goes wrong
They are able to track what you do on their website if I am not mistaken.
DA-LION-619
Honorary Master
Yeah there was no record so I wasn't gonna argue over R145 so I just paused it again and made the consultant confirm it.
Sorry we never managed to find this thread, we do our best to filter through as many threads as we can. If you guys do have something urgent you're more than welcome to PM me anytime, I tend to get through my PMs a bit quicker
In saying that, please PM me your account info so I can have this checked out for you.