snap
Well-Known Member
Hi all I want to start a petition to present to vodacom regarding the current 3G problems and lack of service in getting it fixed as well as demanding compensation. Who/how can we make it a sticky? Will the thread be deleted?
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Petition to Vodacom - current 3G problems
- Thread starter snap
- Start date
vodacom3g
Vodacom Representative
snap said:
Deleting threads is up to the moderators, but from Vodacom's side I'd ask NOT to delete any such threads. Not that I think ic or rpm would do it, in any case.
ic, what would be the best way to get this feedback? A poll maybe?
vodacom3g
Vodacom Representative
I'd love to give accurate information through to Vodacom on this issue, but you're right. A blanket poll will not show the exact numbers, it'll have to be slightly more sophisticated.
For those subscribers who are affected by this, it's (quite rightly) a big deal, but we're sitting with a very specific issue here.
To give an idea, we've received ~100 - 120 reports of this problem, this out of a 3G card base of ~45000, excluding the guys who use phones as modems.
Thus my call for details, to help us track the problem. We believe this helped a lot and some fixes are due for implementation. I've also seen the date of Tuesday, but will first confirm this.
For those subscribers who are affected by this, it's (quite rightly) a big deal, but we're sitting with a very specific issue here.
To give an idea, we've received ~100 - 120 reports of this problem, this out of a 3G card base of ~45000, excluding the guys who use phones as modems.
Thus my call for details, to help us track the problem. We believe this helped a lot and some fixes are due for implementation. I've also seen the date of Tuesday, but will first confirm this.
snap
Well-Known Member
I welcome any ideas on this. I feel that the only way we will get problems resolved is through a little consumer power.
How about we all sms via our datacard to a prescribed number then at least we can present valid data from vodacom users.
Also happy to register a domain and set up a website or whatever just feel that next time this occurs we get together so that we have some ooomph!
Ugh!!! 2 disconnects & reconnects so far just to post this message!
How about we all sms via our datacard to a prescribed number then at least we can present valid data from vodacom users.
Also happy to register a domain and set up a website or whatever just feel that next time this occurs we get together so that we have some ooomph!
Ugh!!! 2 disconnects & reconnects so far just to post this message!
zoot
Active Member
vodacom3g said:
That's SA consumer apathy for you. vodacom3g, perhaps if Vodacom took the time to contact a representative percentage of the 45000 users, one might acquire an overview of the true extent of this problem.
Is there not a small "test network" which Vodacom uses to pre-test equipment which is installed, or are systems deployed prior to thorough testing? Hmmm.. a lack of testing certainly seems to be the case.
Granted, it appears that Vodacom are taking this issue seriously, but generally, the SA service industry sucks. I've lived overseas and bla-bla-bla... real competition (which we don't have here) eventually wipes out the weak links.
If Vodacom is gracious enough to compensate those affected by this long-standing issue, then kudos to them, but don't hold your breath, this is Africa and unfortunately the big-wigs are only interested in their over-inflated salaries.
vodacom3g
Vodacom Representative
snap said:
myADSL is the right place, I believe, with the highest concentration of 3G users.
Still think a poll with multiple options would work best.
snap
Well-Known Member
I agree that myADSL is the best place as long as no one objects. Can you think of anyway of putting the questions in the poll so that it would help you get the figures you need?
I also believe that the problem is more widespread than you think. Because you actually do connect and run for a few minutes its easy to believe its a coverage/enviroment problem. Bet you if you put out an sms to all datacard users asking them if they had the problem you would be shocked!
I also believe that the problem is more widespread than you think. Because you actually do connect and run for a few minutes its easy to believe its a coverage/enviroment problem. Bet you if you put out an sms to all datacard users asking them if they had the problem you would be shocked!
vodacom3g
Vodacom Representative
snap said:
Don't even go down the bulk SMS route. Then we're up for spamming again...
I'll leave the questions up to you guys (and ic).
snap
Well-Known Member
Maybe something like
Didnt even know there was a 3G problem
Account should be credited in Rands for the % downtime
Account should be credited in bandwidth for the % downtime
Vodacom needs the money so let them get away with it!
lol I dont know how about some ideas ic you seem to be good at this.
Didnt even know there was a 3G problem
Account should be credited in Rands for the % downtime
Account should be credited in bandwidth for the % downtime
Vodacom needs the money so let them get away with it!
lol I dont know how about some ideas ic you seem to be good at this.
snap
Well-Known Member
@ic I agree I have to retry uploads 2 or 3 times to update a website so I am using far more than I normally would. Need a Putright (getright opposite)Maybe the bundle size can depend on the contract you have.
Just think that doing something would show that someone else in vodacom apart from 3G actually gives gives a damn about their customers.
Ugh 2 disconnects and reconnects to post this one again!
Just think that doing something would show that someone else in vodacom apart from 3G actually gives gives a damn about their customers.
Ugh 2 disconnects and reconnects to post this one again!
SoftDev
Active Member
Hi all,
What about giving us the unused portion of our data bundles for April indefinitely until used up as stated by ic. This way at least we will be getting some value.
Secondly V3G have you been able to find out if the story of the problem being resolved by Tuesday is correct? I have just spent +- 30 min waiting in the queue @ 082155. Then I just hung up...reckoned I will rather spent +- 30 min posting a message here...should get a faster response with V3G around ;-)
SoftDev
What about giving us the unused portion of our data bundles for April indefinitely until used up as stated by ic. This way at least we will be getting some value.
Secondly V3G have you been able to find out if the story of the problem being resolved by Tuesday is correct? I have just spent +- 30 min waiting in the queue @ 082155. Then I just hung up...reckoned I will rather spent +- 30 min posting a message here...should get a faster response with V3G around ;-)
SoftDev
snap
Well-Known Member
Have heard this afternoon that the Tuesday story is wishful thinking!
Hope that rumour is wrong otherwise we could be down for a long time!
Hope that rumour is wrong otherwise we could be down for a long time!
vodacom3g
Vodacom Representative
The patch must be deployed on 3 systems across the country. The first (serving users in Midrand and Jhb) will go in tonight. It will then be monitored for stability, etc. The other two systems, serving the rest of the country will then be rolled out.
Not sure exactly when it will go in tonight, probably in the early hours, so your feedback tomorrow will be appreciated.
Those who are getting the downlink stop symptoms; Can you try something and post the results.
Open a DOS box and do a continuous ping with a large packet size, say 1000 bytes.
Something like "ping -t -l 1000 www.google.co.za"
Don't use the default packet size of 64bytes.
What I'm trying to test is the effect of having a constant flow of data in the uplink.
Carry on working normally and see if you get the downlink stop problem.
Not sure exactly when it will go in tonight, probably in the early hours, so your feedback tomorrow will be appreciated.
Those who are getting the downlink stop symptoms; Can you try something and post the results.
Open a DOS box and do a continuous ping with a large packet size, say 1000 bytes.
Something like "ping -t -l 1000 www.google.co.za"
Don't use the default packet size of 64bytes.
What I'm trying to test is the effect of having a constant flow of data in the uplink.
Carry on working normally and see if you get the downlink stop problem.
rehd
Well-Known Member
Ok I read a couple of these posts.... I have been using 3G /edge/gprs/hscsd/csd for a couple of years to the decade...
Firstly both network surely have paid a good portion of their tdma network by now.
Vodacom has been guilty of rolling out technology like 3G far too quickly that has its ups and down side. Upside is that we get to use it, downside their are bound to be teething issues. There also was bad marketering on Vodacoms side with regards to 3g get ur email anywhere round the world (in 80 days) adverts..
So I believe a compensation for those that utilise their data networks , act as the public testers for the network...should get compensated.
They had free minuites use it or losse it scenario, and then that had carry over minutes. So now we have use it or loose it data, why not implement carry over data now.
There is just no way they can loose. Broadband data is still expansive when u looking at 1Gb..... The way i see it Vodacom must bring their price down... R30GB.. they capture the market even b4 Telkom shares their infrastructure. Draw the mobile users into the internet more , now that TV is availble , and surely gaming is coming on the heels of that....
Now that we have used and lost time, productivity, data cards, and slow connection, and got all the error codes from 001 too 777 its time Vodacom just...:
1) drops their prices straight.R30GB
2) Carry over data even for 3 months..
3) Give data users exclusive priority rights and privelages to nodes and bandwidth and guarentee bandwidth.
All of a sudden got writers block now... ( check bottle of tequila....)
Vodacom ahs posted profits small countries dont even have... nice to have the sponsorship of... Bulls, Cheetahs, Stormers.. Vodacom staduim etc etc, however we the public have given them their profits and their answers to some questions, time for the company to be realistic with the sharing of the profits with the clients.
Vodacom is also going to have problems with their next launch of ...assuming HSUPA, and what or how are they going to handle the problems their or how would they find those problems without forums like this informing them of where the problems are.
Ok thats me. And my half a bottle...hehe
Firstly both network surely have paid a good portion of their tdma network by now.
Vodacom has been guilty of rolling out technology like 3G far too quickly that has its ups and down side. Upside is that we get to use it, downside their are bound to be teething issues. There also was bad marketering on Vodacoms side with regards to 3g get ur email anywhere round the world (in 80 days) adverts..
So I believe a compensation for those that utilise their data networks , act as the public testers for the network...should get compensated.
They had free minuites use it or losse it scenario, and then that had carry over minutes. So now we have use it or loose it data, why not implement carry over data now.
There is just no way they can loose. Broadband data is still expansive when u looking at 1Gb..... The way i see it Vodacom must bring their price down... R30GB.. they capture the market even b4 Telkom shares their infrastructure. Draw the mobile users into the internet more , now that TV is availble , and surely gaming is coming on the heels of that....
Now that we have used and lost time, productivity, data cards, and slow connection, and got all the error codes from 001 too 777 its time Vodacom just...:
1) drops their prices straight.R30GB
2) Carry over data even for 3 months..
3) Give data users exclusive priority rights and privelages to nodes and bandwidth and guarentee bandwidth.
All of a sudden got writers block now... ( check bottle of tequila....)
Vodacom ahs posted profits small countries dont even have... nice to have the sponsorship of... Bulls, Cheetahs, Stormers.. Vodacom staduim etc etc, however we the public have given them their profits and their answers to some questions, time for the company to be realistic with the sharing of the profits with the clients.
Vodacom is also going to have problems with their next launch of ...assuming HSUPA, and what or how are they going to handle the problems their or how would they find those problems without forums like this informing them of where the problems are.
Ok thats me. And my half a bottle...hehe
internaut
Senior Member
IMO Vodacom will have to come to the party if they are an honourable company and have their future success at heart. Offering and selling a service at a price, collecting the dividends and not then not delivering WILL culminate in KARMA kicking in. Nothing in life is free; You WILL pay for it at some stage. Today Vodacom sits with 100% of it's profits but their customers are behind on service delivery. How are they going to compensate us or are they gonna ignore it and get pummeled by the next travesty that will cost them money? What goes around comes around. Big up for vodacom3g for at least doing the honourable thing.
Observation
V3G, I have two observations re the current downlink / timeout / disconnect problems discussed or mentioned in two threads in the 3G forum. Although you posted this a while ago, I reply here since it is the most relevant to my message.
I installed the new HSDPA enabled datacard on the 8th of April with the 64K sim only activated on the 11th. VPN access to my corporate network was succesfully set up on the 12th.
In the Tygervalley (Bellville, WCP) Vodashop where I signed the contract on the 8th, the HSDPA connection was demo'd on my laptop (using a borrowed sim) - and it was truly impressive - Lightning fast.
Unfortunately, my high expectations deteriorated into a firm belief that the Vodacom sales pitch on HSDPA vs what is delivered borders on the type of misrepresentation that merits legal action. At least that is how I felt before reading up on the problems posted here.
I am the marketing manager for a JSE and Nasdaq listed ICT company - and I definitely know what the statement "up to...." implies. However, for what its worth, note the following:
This is in no way a statement made to solicit a response; but I will be advising my company to postpone the rollout of HSDPA cards to employees until such time as I am reliably connecting at acceptable speeds.
vodacom3g, after reading many many posts in this forum I am convinced that you are a true professional, and the value of web spaces such as this one is largely attributable to people of your calibre.
vodacom3g said:
V3G, I have two observations re the current downlink / timeout / disconnect problems discussed or mentioned in two threads in the 3G forum. Although you posted this a while ago, I reply here since it is the most relevant to my message.
I installed the new HSDPA enabled datacard on the 8th of April with the 64K sim only activated on the 11th. VPN access to my corporate network was succesfully set up on the 12th.
In the Tygervalley (Bellville, WCP) Vodashop where I signed the contract on the 8th, the HSDPA connection was demo'd on my laptop (using a borrowed sim) - and it was truly impressive - Lightning fast.
Unfortunately, my high expectations deteriorated into a firm belief that the Vodacom sales pitch on HSDPA vs what is delivered borders on the type of misrepresentation that merits legal action. At least that is how I felt before reading up on the problems posted here.
I am the marketing manager for a JSE and Nasdaq listed ICT company - and I definitely know what the statement "up to...." implies. However, for what its worth, note the following:
- I believe forums, even excellent one's such as this, to provide an only limited indication as to the breadth and scope of problems experienced. I signed up this morning to mybroadband as a direct result of the statement above on the amount of problem reports received. I am sure you know this but the vast majority of people out there do not post anything to forums - ever. Or maybe you are referring to the total number of cases logged via 082155 (which at the moment is fairly useless). In that case, it means that I am one of the very few affected - bummer.
- Like many others, I am hoping that the issues experienced (notably downlink freezes, timeouts (even while using the keep alive workaround), but most importantly slow download speeds (as low as a 30Kbps average on 3G) are temporary. In all fairness, a download test performed this morning yielded 350Kbps, which is closer to acceptable but very very far from the marketing spin. Attaining that type of speed is currently the exception on what I would describe as an unreliable service.
This is in no way a statement made to solicit a response; but I will be advising my company to postpone the rollout of HSDPA cards to employees until such time as I am reliably connecting at acceptable speeds.
vodacom3g, after reading many many posts in this forum I am convinced that you are a true professional, and the value of web spaces such as this one is largely attributable to people of your calibre.
vodacom3g
Vodacom Representative
Reef said:
The current downlink that stops is a known problem and is under investigation. I just got off the phone with Germany on this issue, so I know there's a huge amount of activity around it.
What is not acceptable is downlink speeds of 30Kb/s on 3G!
I'm in a really bad reception area and still average around 500Kb/s on HSDPA.
Won't you PM me a contact number I can get hold of you?
internaut
Senior Member
Vodacom3g said:
I take it that translates to about 4KB per second.
snap
Well-Known Member
Seeing that its not a sticky thought it needed to move back to page one!
Reef,Ive been a 3g user for about 5 months now..
Very seldom do I see any up or downloads exceeding 30..40 kb/s.
Now go to Vodacom 4me site and you will most definitly see over a 100,if not more!!
On average,30 to 50 only...Im NOT going hsdpa at present..I see the guys getting excited bout selling 3g cards to upgrade....Ill hold on to mine..
I have a very good friend who is involved with the rollouts of 3g and now hsdpa..There are major problems..we are just not told about it..
Im in Benoni,and for a MONTH I had the worst connectivity..Many e-mails to Vodacare with the normal auto generated reply of "give us all your details and well pass it on.."The real problem was the upgrading for hsdpa!!!!!!
But not a word of explanation..If I had been notifeid of upgrades,I would have at least known why..
I have shot of more e-mails in the last week than I care to remember..all regarding this fiasco..
I have actually asked for my contract to be anulled..Lets see where that goes..
These guys are making sooo much in profits,that they are prepared to ride out the"Sh8T FACTOR. They actually dont give a rats a**.
Mmm,A bit emotional here....sorry..
Very seldom do I see any up or downloads exceeding 30..40 kb/s.
Now go to Vodacom 4me site and you will most definitly see over a 100,if not more!!
On average,30 to 50 only...Im NOT going hsdpa at present..I see the guys getting excited bout selling 3g cards to upgrade....Ill hold on to mine..
I have a very good friend who is involved with the rollouts of 3g and now hsdpa..There are major problems..we are just not told about it..
Im in Benoni,and for a MONTH I had the worst connectivity..Many e-mails to Vodacare with the normal auto generated reply of "give us all your details and well pass it on.."The real problem was the upgrading for hsdpa!!!!!!
But not a word of explanation..If I had been notifeid of upgrades,I would have at least known why..
I have shot of more e-mails in the last week than I care to remember..all regarding this fiasco..
I have actually asked for my contract to be anulled..Lets see where that goes..
These guys are making sooo much in profits,that they are prepared to ride out the"Sh8T FACTOR. They actually dont give a rats a**.
Mmm,A bit emotional here....sorry..