Petition to Vodacom - current 3G problems

[Big Kriss]

Cudos to Vodacom3g..I can see you are concerned and doing a lot to sort this out..thanks for the effort..

 

[bgb]

Vodacom3G

Seeing only around 100-120 posts on a forum such as this does not constitute a fair representation of the number of times this issue is replicated in the market. I only learned about this forum from talking to our IT guys - while holding on @ 155 for over 10 minutes. I also know of other people with this problem, who'll get the solution from me/our IT guy when it becomes available, but won't join this (or other) forums. Maybe a better way to get an indication of the magnitude will be to look at the number of calls on 155, keeping in mind how many are waiting to get through?

I strongly agree that Vodacom should come to the party on this problem - the company is getting its full payment while the customer stuggles with non-delivery - this is not on. Our (admittedly small) company, like most of the other small guys, usually get the short end of the stick on bad delivery, but the big guns get away with anything!

 

[snap]

bgb I agree that considering the complaints on this forum alone the problems are far greater than vodacom admits or wants to admit to the public. I would guess at least 10 or 20 times that number of users are experiencing the problems in the last 3 weeks.

Truth of the matter is we all still have to pay at the end of the month so do they really care? In fact seeing that most people have probably used far less of their bandwidth during this time as they cant stay connected Vodacom has actually gained from this.

 

[vodacom3g]

I agree that the forum will have a much smaller response (in terms of numbers) than 155. The ~130 number I quoted before were calls received by 155.

But I agree, there a re probably a multiple of users who are not complaining.

Again, not trying to make the problem insignificant, but even at a 10:1 ratio, it still points to a % number of less than 5%.

snap, won't you check your mail please?

 

[fingers121]

Truth of the matter is we all still have to pay at the end of the month so do they really care? In fact seeing that most people have probably used far less of their bandwidth during this time as they cant stay connected Vodacom has actually gained from this.

I received a call from Vodacom now saying that I'll be credited for each day that the problem is ongoing (so far since 31 March) and this was only with a call to 155 some time back - no letters, e-mails, threats, etc need so I think (at least for me) Vodacom are being pro-active on this issue.

I'm sure though the more feedback that they get regarding this problem from people like us on the forum, the easier it is to try diagnose and rectify the problem, so I'd suggest calling in to 155 with your query, getting a reference number, and updating them on what your experiences have been so far.

Personally for me I'm still experiencing the problem, no more disconnecting, but the downlink stop happens quite often, and I don't think it's hardware related as I am seeing this with both the old 3G card, and the HSDPA card, and infact it's worse on the HSPDA card, but after a couple of seconds the link comes up again.

It also to me seems to be localised to certain areas, at home it's a real pain, but now at the office (a block away from Vodaworld and Siemens) and there's no problem at all?

I hope they get it sorted soon - in the end it's frustration for us, and loss of revenue for them, so I'm sure they'll want it working properly ASAP!

 

[vodacom3g]

Personally for me I'm still experiencing the problem, no more disconnecting, but the downlink stop happens quite often, and I don't think it's hardware related as I am seeing this with both the old 3G card, and the HSDPA card, and infact it's worse on the HSPDA card, but after a couple of seconds the link comes up again.

fingers121, won't you test again, please?

 

[zoot]

IMO Vodacom will have to come to the party if they are an honourable company

I am still waiting for a proper response from the 155 guys (even with a ref number). Not only have my service provider (Supercall) screwed things up with my bill (overcharged by more than R2000), but this ongoing lack of resolution is pathetic (vodacom3g's proactive help aside). What on earth are they doing launching technology which clearly hasn't been thoroughly tested _and_ why are we being charged so damn much for 3rd world connectivity and service!

I expect compensation for the entire month, considering the amount of my time which has been wasted. I pay for 1GB of what? Fresh air? And hours of lost productivity.