Peugeot 5008 Engine Replacement

[AntiThesis]

Inb4: "Don't buy Peugeot"

Some advice requested, most politely. I'm being very, very polite at the moment which means I'm trying my best to not strangle anyone.

Bought a Peugeot 5008 about a year ago (2011, 50k on the clock) - it drove flawlessly and beautifully. Until, on a routine check, I noticed oil in the water erm. Entered panic mode and general unease. Assured by Peugeot that it was an issue with the oil cooler and *not* a problem with the head gasket or anything like that.

Now, I know that these cars don't *have* oil coolers in SA originally, the coolers are fitted after market because of our climate and were only introduced because of a rash of cracked pistons and destroyed cylinders.

So OK, they "replace" the oil cooler. Then phone me to say they made a mistake and they'll have to send the car back to me with the "old" cooler until the new part arrives. I confirm with them that the car will drive fine and this won't cause any damage. Two weeks later, new oil cooler is fitted. Everything is great again.

Two services later and I have a loss of power - take it into them and they say it's the spark plugs. Awesome, that's an easy fix.

But wait, why would the spark plugs have a problem if you changed them in the service I hear you say. Well, it turns out that they did the wrong service - twice. So they did two 80 000 KM services in a row. Whoops.

Then I get the next phone call - terribly sorry, it's not the spark plugs, you need a new engine. A piston has cracked and farked up a cylinder. Happily, this is still under warranty so I'm not yet panicked about the R130k bill. Then warranty (SA Warranties) tell me that they'll cover R20k of the replacement.

So now, here I sit trying to figure out how much of a fight I'm going to have. Fight #1 is with Peugeot directly. My POV at the moment is that there's a string of mistakes that have been made and I'm very much not going to be paying for their mistakes.

Fight #2 is with SA Warranties - someone needs to explain to me how you imagine paying for that little is useful

Any pointers or tips or information would be very useful

 

[Sumen]

Inb4: "Don't buy Peugeot"

Some advice requested, most politely. I'm being very, very polite at the moment which means I'm trying my best to not strangle anyone.

Bought a Peugeot 5008 about a year ago (2011, 50k on the clock) - it drove flawlessly and beautifully. Until, on a routine check, I noticed oil in the water erm. Entered panic mode and general unease. Assured by Peugeot that it was an issue with the oil cooler and *not* a problem with the head gasket or anything like that.

Now, I know that these cars don't *have* oil coolers in SA originally, the coolers are fitted after market because of our climate and were only introduced because of a rash of cracked pistons and destroyed cylinders.

So OK, they "replace" the oil cooler. Then phone me to say they made a mistake and they'll have to send the car back to me with the "old" cooler until the new part arrives. I confirm with them that the car will drive fine and this won't cause any damage. Two weeks later, new oil cooler is fitted. Everything is great again.

Two services later and I have a loss of power - take it into them and they say it's the spark plugs. Awesome, that's an easy fix.

But wait, why would the spark plugs have a problem if you changed them in the service I hear you say. Well, it turns out that they did the wrong service - twice. So they did two 80 000 KM services in a row. Whoops.

Then I get the next phone call - terribly sorry, it's not the spark plugs, you need a new engine. A piston has cracked and farked up a cylinder. Happily, this is still under warranty so I'm not yet panicked about the R130k bill. Then warranty (SA Warranties) tell me that they'll cover R20k of the replacement.

So now, here I sit trying to figure out how much of a fight I'm going to have. Fight #1 is with Peugeot directly. My POV at the moment is that there's a string of mistakes that have been made and I'm very much not going to be paying for their mistakes.

Fight #2 is with SA Warranties - someone needs to explain to me how you imagine paying for that little is useful

Any pointers or tips or information would be very useful

Firstly, this seems to be a dealership/workshop issue, so could happen to any make of vehicle.

Now you need to first tell the dealership that you are not going to fit the bill for their previous works that they did on a trial/error basis. If this is not successful, your best option is to consult a lawyer.

Regarding the warranty, this depends, do they pay out for labour or only for parts?

 

[Gtx Gaming]

What does your policy state about engine replacements?

20k cover is really little for a engine. Unless it is really a bottom of the line plan it should really cover more than 20k.

What engine do you have in your 5008? You might be able to find 2nd hand engine from another model as they normally share engines across the range.

 

[EasyUp Web Hosting]

Aftermarket warranties only cover a certain amount, depending on the plan you have. I was recently looking into this and there is no plan that I could find, that would cover more than R50k for the engine, so regardless, you would have been screwed.

Recently went through kinda the same thing and all I can say: Good luck.

 

[AntiThesis]

Firstly, this seems to be a dealership/workshop issue, so could happen to any make of vehicle.

Now you need to first tell the dealership that you are not going to fit the bill for their previous works that they did on a trial/error basis. If this is not successful, your best option is to consult a lawyer.

Regarding the warranty, this depends, do they pay out for labour or only for parts?

Well, having spoken to the warranty people, I Can understand why they will only pay the R20k - the quote sent to them and literally all the information from the local dealer was "This engine is broken, a piston cracked. Here's a quote for R130k to replace it. What will you pay?"

What does your policy state about engine replacements?

20k cover is really little for a engine. Unless it is really a bottom of the line plan it should really cover more than 20k.

What engine do you have in your 5008? You might be able to find 2nd hand engine from another model as they normally share engines across the range.

It's the 2.0 HDI - beautiful engine etc. The plan was about R20k at time of purchase IIRC so should surely have covered most issues. Will read into fine print if I need to but primarily I view this as a Peugeot Dealership issue.

Aftermarket warranties only cover a certain amount, depending on the plan you have. I was recently looking into this and there is no plan that I could find, that would cover more than R50k for the engine, so regardless, you would have been screwed.

Recently went through kinda the same thing and all I can say: Good luck.

Yeah - that's one of my questions to the dealership: What the hell do you suggest I do really? So I must just spend more on the engine than I did on the car and walk away smiling? OR do I scrap the car, try to sell it without a R130k engine and what, take my R10k for the body and just pay the bank for no car?

I've now gone over their heads to the Customer Relations guy at Peugeot/Citroen for answers - I will fight this until it's resolved. I just want my car back - I do actually, truly love it.

 

[Gtx Gaming]

I would try and source 2nd hand engine. The HDI engine is shared between ford and volvo cars also. So you should be able source one locally.

The DW10 was used as the basis for the new family of Diesel engines co-developed with*Ford, and it is used in the*Focus,*C-Max*and*Volvo C30/S40/V50, besides various Citroën and Peugeot passenger models. The DOHC 16-valve powerplants were mated to a second generation common rail injection system and a*variable geometry turbocharger, pushing power to 136 PS (134*hp/100*kW)(RHR). It is fitted with a six-speed manual transmission or six-speed automatic transmission (from summer 2006 onwards).