Please help: connect UPS to PC

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DeonH

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Feb 21, 2005
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632
Hi all and thanks for your help.
Win 10 Prof 64-Bit and 1kVA Mecer UPS.

I need to setup my Winpower software to shutdown my PC with power failure.
I connect from the PC with a USB and to the UPS with Serial port. Windows picked the USB as a Prolific USB and made it Com6 and the serial plug I connected to the UPS. Windows pick up the USB as Com6.

But, Winpower, or any other software I have tried, does not see the UPS?

Am I trying to do something impossible or am I doing something wrong or do I need to buy a serial cable. My PC does have a serial port. My previous PC didn't have a serial port and this is why I have the USB-Serial cable.

I will really appreciate anything to connect the USB with the software.

Thanks so long.
 
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DeonH

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Feb 21, 2005
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632
gamer16 said:
Did you install the drivers?
Click to expand...
I think so. Windows picked it up and when I go to Device Manager, ports, and go to "update driver" the attached screenshot is what I see. So I assume drivers are installed.

I will be happy to learn if I should do something more. Please advise.
 

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ArmatageShanks

ArmatageShanks

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DeonH said:
I think so. Windows picked it up and when I go to Device Manager, ports, and go to "update driver" the attached screenshot is what I see. So I assume drivers are installed.

I will be happy to learn if I should do something more. Please advise.
Click to expand...

No go to Mecer's website, and download the driver for the UPS from their driver section.
 
chrisc

chrisc

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Does Device Manager show the port used by the USB to serial adaptor?
I had same problem and it was that
Suggest re-install the software. I think that fixed the one I had
 
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DeonH

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chrisc said:
Does Device Manager show the port used by the USB to serial adaptor?
I had same problem and it was that
Suggest re-install the software. I think that fixed the one I had
Click to expand...
Yes, it does as showed in screenshot above. I think that's what it means.
I have done everything now. I think the problem can be that I am using a USB-2-COM cable?
 
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DeonH

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Feb 21, 2005
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632
I downloaded and installed Winpower and run it as Administrator. No problem with that. Winpower does not pickup my UPS and I cannot manually set the comport.
Any other suggestions?
Appreciate your time and effort.
 
Temujin

Temujin

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You tried change usb port? (some things don't always work in 'black' usb port for example and need 'blue' usb port or visversa)
 
Sinbad

Sinbad

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Change the port for the USB to serial to com2 or com3.
Often that ups software doesn't cope well with ports above 4.
 
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DeonH

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Feb 21, 2005
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Temujin said:
You tried change usb port? (some things don't always work in 'black' usb port for example and need 'blue' usb port or visversa)
Click to expand...
I have just tried all ports, blue and black. Still no coms. I think I am going to buy a COM cable. That should definitely sort it out.
 
Pineapple Smurf

Pineapple Smurf

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wait, you said you have a Com port already, try another serial cable, maybe yours is broken
 
krieg

krieg

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I doubt there is anything wrong with your cable as you are picking up the Prolific chip already. Try setting the port number to 4 or lower as suggested earlier. You can also download Putty and open a connection to the port and see if you can do anything through the terminal like typing commands.
 
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