Martin Wilson
New Member
- Joined
- Oct 25, 2014
- Messages
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Hi all,
I have had an MWeb uncapped account for a number of years, and while it used to work flawlessly with consistent high speeds, over the past few months it has become increasingly problematic.
The main symptom is that a few times per day web-browsing speed crawls to an unusable level (often timing out and failing to load a page at all), and it remains there until I manually restart my router/modem. When these http delays occur they seem to be most prevalent when a new page just begins to load (during the "looking up...", and "connecting to..." phases). Strangely, speed tests (such as the one provided by mybroadband) measure a decent speed even during these phases of slow connectivity.
The slow speeds occur regardless of whether I connect to the router over a wireless or physical connection, and the problem is much more frequent when anyone on our home network is running a bittorrent client. I understand that bittorrent traffic is shaped on my uncapped account and that I must accept slow and intermittent speeds - but right now I am only concerned with why it is negatively effecting other forms of traffic (http, skype etc).
Other symptoms that may or may not be connected with the above are: High downsteam CRC error rates (up to 1 per second), and line connectivity drops that frequently occur at the same time as receiving a telephone call on the voice line.
My internet configuration is as follows:
And things I have already tried:
None of these have stopped the problem from happening
And finally, some diagnostics of when the problem is happening:
Versus when the internet is working well (after a recent router restart):
Sorry for the long description - but I wanted to supply all the info I could. I would be grateful for any and all advice.
Thanks,
Martin
I have had an MWeb uncapped account for a number of years, and while it used to work flawlessly with consistent high speeds, over the past few months it has become increasingly problematic.
The main symptom is that a few times per day web-browsing speed crawls to an unusable level (often timing out and failing to load a page at all), and it remains there until I manually restart my router/modem. When these http delays occur they seem to be most prevalent when a new page just begins to load (during the "looking up...", and "connecting to..." phases). Strangely, speed tests (such as the one provided by mybroadband) measure a decent speed even during these phases of slow connectivity.
The slow speeds occur regardless of whether I connect to the router over a wireless or physical connection, and the problem is much more frequent when anyone on our home network is running a bittorrent client. I understand that bittorrent traffic is shaped on my uncapped account and that I must accept slow and intermittent speeds - but right now I am only concerned with why it is negatively effecting other forms of traffic (http, skype etc).
Other symptoms that may or may not be connected with the above are: High downsteam CRC error rates (up to 1 per second), and line connectivity drops that frequently occur at the same time as receiving a telephone call on the voice line.
My internet configuration is as follows:
- MWeb all-inclusive 4mbps uncapped account
- TP-Link TD-W8961ND wireless router
- 2 computers connected with ethernet cables
- 2 laptops & 2 cell phones connected wirelessly
And things I have already tried:
- Reloading factory settings on the router
- Using a free 1gig Afrihost account
- Using an old MWeb-branded Billion router
None of these have stopped the problem from happening
And finally, some diagnostics of when the problem is happening:
Code:
traceroute to google.co.za (197.84.128.34), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.811 ms 1.277 ms 1.274 ms
2 * * *
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *Versus when the internet is working well (after a recent router restart):
Code:
traceroute to google.co.za (74.125.233.127), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 5.095 ms 4.522 ms 4.144 ms
2 * * *
3 197-84-96-185.cpt.mweb.co.za (197.84.96.185) 19.473 ms 13.035 ms 13.833 ms
4 197-84-96-186.cpt.mweb.co.za (197.84.96.186) 12.829 ms 10.848 ms 10.608 ms
5 vl-92-cpt-hscore-1.mweb.co.za (197.84.2.2) 13.108 ms
vl-92-cpt-hscore-2.mweb.co.za (197.84.3.2) 12.087 ms
vl-92-cpt-hscore-1.mweb.co.za (197.84.2.2) 11.711 ms
6 tengig-0-7-0-2-12-cpt-p-2.mweb.co.za (197.84.5.242) 53.059 ms
tengig-0-0-0-2-11-cpt-p-1.mweb.co.za (197.84.5.225) 34.633 ms
tengig-0-7-0-2-12-cpt-p-1.mweb.co.za (197.84.5.241) 55.676 ms
7 tengig-0-7-0-1-vic-p-1.mweb.co.za (197.84.4.47) 54.259 ms
tengig-0-0-0-0-vic-p-2.mweb.co.za (197.84.4.35) 57.701 ms
tengig-0-7-0-1-vic-p-1.mweb.co.za (197.84.4.47) 50.764 ms
8 197-80-7-37.jhb.mweb.co.za (197.80.7.37) 45.571 ms
197-80-7-5.jhb.mweb.co.za (197.80.7.5) 34.708 ms
197-80-7-37.jhb.mweb.co.za (197.80.7.37) 46.037 ms
9 197-80-96-6.jhb.mweb.co.za (197.80.96.6) 55.664 ms 51.195 ms 47.594 ms
10 72.14.239.129 (72.14.239.129) 39.243 ms 49.626 ms 37.685 ms
11 jnb01s08-in-f31.1e100.net (74.125.233.127) 44.654 ms 49.821 ms 32.291 msSorry for the long description - but I wanted to supply all the info I could. I would be grateful for any and all advice.
Thanks,
Martin
