Please Rate Cool Ideas

Rate Cool Ideas, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 133 51.2%

  • Good

    Votes: 72 27.7%

  • Average

    Votes: 29 11.2%

  • Poor

    Votes: 8 3.1%

  • Pathetic

    Votes: 18 6.9%
  • Total voters
    260
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Absolutely zero issues. No shaping/throttling of any kind.

If only they had a 1Gbs package!
 
Cool ideas: Support a bit on the slow side. Initial application and installation was not smooth due to poor/lack of communication on their side. Once through all of these teething issues the network quality and uptime has been excellent
 
I have been very happy with their service. Also when I discovered that the price of other providers around me had reduced they were happy to match the price to keep us as customers.
 
Cool Ideas has been amazing!! I'm on 100/100 Uncapped Fibre and it definitely feels like "internet with god-mode enabled!!" From ordering the service to going live took less than two weeks.

It has to be noted that Nanofibre and Octotel were pretty on point as well with regards to the technical stuff.

Only hiccup was that I needed to call Cool Ideas to initiate the couriering of my router - not sure how long it would have taken if I hadn't been a little proactive - but, I did receive it day following my call.
 
Happy so far.

Installation and activation was quick and seamless.

Fairly responsive on mybb

Not sure who is responsible for the current relatively poor performance on the international lines.
 
Had a problem with the router, had to reset it every now and then. After two months of complaints they eventually replaced the router. Since then no problems. Overall good service though.
 
Recently switched to Cool Ideas.
I'm happy thus far, however I do find their Client Area and support lacking compared to my previous ISP.
 
Hopefully customer support isn't going to turn into a problem. For now, the network quality is sufficiently excellent that I can only rate them as, well, excellent.
 
Been with Cool Ideas on a 10Mbps fibre link (on SADV) for a year now without any problems. Speed has been fairly consistent for the entire year so I see no need to change providers.
 
After we identified a line provider problem, they sorted my issues at great cost to themselves, and with no support from the "connect".

Since then, great guns.
 
Good ISP and the internet service is really good, however their support could be a little better. They take quite long to respond to emails.
 
Been with Cool Ideas since early Sep 2018 and I've only been smiling all the way. They had a few capacity issues on Openserve, but was quickly resolved and I couldn't be happier. The presence of both company directors in the CISP thread is also a bonus as they do their best to solve / troubleshoot problems as subscribers post about them. Big thumbs up from me all the way :cool:

My vote = Excellent!
 
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Very happy, 6 months with them and haven’t had a single issue.
 
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