Please Rate Cool Ideas

Rate Cool Ideas, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 132 53.4%
  • Good

    Votes: 70 28.3%
  • Average

    Votes: 29 11.7%
  • Poor

    Votes: 6 2.4%
  • Pathetic

    Votes: 10 4.0%

  • Total voters
    247

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
64,185
#1
We are doing a forum survey on how happy subscribers are with their ISP, and it will be great if you can rate Cool Ideas based on value-for-money, network quality, and general service satisfaction.

Also please tell us what Cool Ideas does well, and where they can improve, by positing in this thread.
 

OCP

Expert Member
Joined
Jan 23, 2014
Messages
2,699
#3
Excellent professional and swift support.
Product they provide works all the time as advertised so you get what you pay for.

Not the cheapest but then quality comes at a price I am willing to pay for.

Have recommended to and facilitated for over 50 clients to move to CISP and not a single complaint so far.

Highly recommended them.
 

Ryder_JHB

Expert Member
Joined
Jun 7, 2005
Messages
2,190
#4
Have been a Cool Ideas customer since May 2017. Was previously on 1mb DSL. I have not experienced one problem since signing up. Everything just works, all the time, without issue.
 
Joined
May 10, 2016
Messages
20
#6
Been with them since Sept 2018. Only ever had one issue which was actually an OpenServe issue.

Support is not as swift as some might like, but personally I have never had an issue with the response times. Having a MyBB forum presence also gives me a warm and fuzzy feeling
 

ArtyLoop

Expert Member
Joined
Dec 18, 2017
Messages
4,935
#7
I have rated them as average.
Here's where they fall short.
- Transparency, especially with regards to technical problems with the fibre ISPs. They are playing the Afrihost game of endless tests the customer must perform and only when the pressure is overwhelming do they admit there is a problem. Also when these problems are identified, the feedback is feeble. You simply do not say to a customer "any day now". How long is a piece of string? I want answers.
- Ticket system and the people who manage that, treating the client like an idiot. Credit the client with having some kind of sense, as a user who goes for a higher end package surely he is choosing it because he knows some of what he is doing and knows something about networking!!!!!!!!!!!!!!!

Unfortunately I am no longer a client of theirs effective 1 March based on their shortcomings. I rate them a notch better than Afrihost, and trust me that's a small notch
 

joeline

Well-Known Member
Joined
Oct 30, 2013
Messages
245
#8
Cannot complain now that the fibre network issues in the Northern Suburbs of CT have been resolved.
 

ArtyLoop

Expert Member
Joined
Dec 18, 2017
Messages
4,935
#9
Cannot complain now that the fibre network issues in the Northern Suburbs of CT have been resolved.
You are very lucky. This FTTH piece of crap has now deteriorated. I did a comparision against the VDSL, you cannot compare the two... its actually shocking. The fibre connection is worse than any internet connection I ever had, and that's putting it mildly. Cool Ideas still DENY ANYTHING IS WRONG, and tell me the line has been checked and all is well... All is well... my foot!
 

TrueTenacity

Senior Member
Joined
Feb 19, 2005
Messages
699
#18
I switched to Cool Ideas in december last year after being with RocketNet since March... and I have not had one since minute of hassle with them. 100% uptime, no lags on downloads, no buffering, no issues... just "internet with god mode enabled"...
 
Joined
Apr 19, 2012
Messages
11
#20
OK as an ISP, although we do have intermittent issues which are annoying.
However I would NOT recommend using their VOIP service. It's poor and their support is poor too.
 
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