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Please Rate MWEB

Rate MWEB, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 27 18.0%
  • Good

    Votes: 59 39.3%
  • Average

    Votes: 29 19.3%
  • Poor

    Votes: 16 10.7%
  • Pathetic

    Votes: 19 12.7%

  • Total voters
    150

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
63,867
#1
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate MWEB based on value-for-money, network quality, and general service satisfaction.

Also please tell us what MWEB does well, and where they can improve, by positing in this thread.
 

Lupus

Honorary Master
Joined
Apr 25, 2006
Messages
11,217
#2
Value for Money: Not great
Network quality: Good
General service satisfaction: Average

Their support does seem to work when I've required it. I did have Mweb way back in the early 2000s and only got them again three years ago and it's not been too bad.
 
Joined
Oct 18, 2005
Messages
16
#3
Value for Money: I'm on a Premium 6MBit line, generally get a little bit more than that, never under 4, which is quite surprising. Download a lot of stuff (work from home) and I've never been throttled once, even one month hitting 225GB. So for what I'm paying, it's great.

Network Quality: Never have issues.
General Service Satisfaction: Average - dealing with their call-centre is a pain.

Still moving to Fibre as soon as it's live in my area though.
 

CTPC

Well-Known Member
Joined
Jun 5, 2005
Messages
106
#4
Value for Money: Not great (could be cheaper)
Network quality: Good (Very little interruptions)
General service satisfaction: Good
Support always could help me. Vodacom and Telkom Call centres can come learn something from MWEB.
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
24,942
#5
As my ISP I will still rate them as average when I do have to compare them to their competition. However, ever since more users are migrating to alternative service providers (and services) the service, in general, has improved, but still average on the table.

Not poor, not good, only average.
 

KingBel

Expert Member
Joined
Dec 30, 2010
Messages
2,179
#6
Value for money: Not great (I am on 10mb premium which is more expensive than a 100mb fibre line)
Network Quality: Haven't had issues in a long time. Initially struggled with being sent from pillar to post with Telkom and Mweb blaming each other for the problems.
General Service Satisfaction: Relatively good.. Haven't had to phone them in more than a year.
 

Bat1Heavy

New Member
Joined
Sep 24, 2017
Messages
7
#7
We are doing a survey on how happy subscribers are with their ISP, and it will be great if you can rate MWEB based on value-for-money, network quality, and general service satisfaction.

Also please tell us what MWEB does well, and where they can improve, by positing in this thread.
I find their charges a bit high in the SA context and very high internationally.

Their network is great for me and I find their response to problem solving very good indeed.

I have been a customer for seven years and I look around often but so far I haven't found anything that attracts me enough to change. Unfortunately I live in the very deep South where fibre has not yet been discovered but when it gets here I may reconsider.
 

Sweep

New Member
Joined
Apr 5, 2018
Messages
3
#8
Overall very satisfied for my needs. Been with them since they took over Iafrica.

Value for Money: Great (For what I need and use)
Network quality: Good
General service satisfaction: good

I have an IT background so can do most things for myself. Their support has always been good when I needed it. Keep me informed of telkom/eskom faillures in the area affecting service. Overall very satisfied.
 

justplain

Expert Member
Joined
May 14, 2004
Messages
1,127
#9
Speed - I'm on 10mb uncapped fibre and the speed is as advertised.
Service - I use an mweb provided Zyxel fibre router and they have not released any firmware updates - which is not great.
price - okay'ish. I'd have hoped for a reduction in price for services or a bump in speed, not a price increase from R599 to R629 for 10mb uncapped.
 

Tjaark

Active Member
Joined
Feb 9, 2015
Messages
47
#10
Two prices increases in less than 12 months and that is just for an email account that has been with them for 20 years.
 

Liberty1988

Well-Known Member
Joined
Aug 3, 2009
Messages
138
#11
I find their reliability very good but their pricing is becoming less and less competitive in relation to their competition. Customer service generally quite good and line speeds usually stable. Main concern is their pricing that hasn't improved when their competitors are offering cheaper options, instead MWeb recently increased their prices.
 

krugie

Active Member
Joined
Nov 14, 2009
Messages
93
#12
I'm generally happy with M-Web but the Customer Support needs some jacking up. I find it irritating that they can no longer be contact via e-mail but only via the call centre - which often have you in a queue forever.
 

ReeceDBN031

Active Member
Joined
Aug 28, 2018
Messages
61
#13
Value for Money: Not great
Network quality: Sometimes good
General service satisfaction: Average

for me, I have had a 10mb line with Mweb for a while. 200gig capped adsl.

countless times I have called and complained because we only manage about 8.23mb/s. only after I call and moan and moan does it shoot up.. theeeennn drops back down after a wile. just think its real nonsense to pay for 10mb but get 8mb speeds.. so I hope mweb is reading this and PMs me and fixes my issues
 

zytec

New Member
Joined
Oct 8, 2003
Messages
3
#14
Value for Money: Not great (could be cheaper)
Network quality: Good (Very little interruptions)
General service satisfaction: Good
 
Joined
May 30, 2016
Messages
6
#15
Value for money : definitely too expensive. Data in South Africa is very expensive compared to other countries.
Network quality fair, often system down.
General service satisfaction : fair.
 
Joined
Aug 26, 2018
Messages
2
#16
Mweb not great value for many.Still waiting for a reply I ssent them regarding a problem I had 3 weeks ago.Would have not used Mweb in the first place had I known how unhelpful and disorganized they are.
 
Joined
Aug 27, 2015
Messages
4,016
#17
As my ISP I will still rate them as average when I do have to compare them to their competition. However, ever since more users are migrating to alternative service providers (and services) the service, in general, has improved, but still average on the table.

Not poor, not good, only average.
Same here just average especially in PE
 
Joined
Sep 3, 2018
Messages
4
#18
MWEB - Cell C LTE-A

Value for Money: My signal is OFF more than ON recently
Network quality: Pathetic
General service satisfaction: Poor (I am still waiting for proper assistance)

Knowing what I know now.... I would not touch this service provider with a 100m stick.
One way or another, this nightmare has to end!
 

Fulcrum29

Honorary Master
Joined
Jun 25, 2010
Messages
24,942
#19
Same here just average especially in PE
Lacklustre. They changed the landscape with Rudi Jansen. Then dug a trench when he moved on, only to spectate the competition marching onwards. See how ‘Free the Web’ turned out, winning the people’s hearts only to have those avid supporters receive a bypass.
 

rh1

Well-Known Member
Joined
Aug 5, 2011
Messages
394
#20
Value for money. Average. Expensive if you exceed your cap.
Network Quality: Average. I never get my vdsl40mb but i dont experience buffering when streaming

Satisfaction: not really. I moved from Crystal Web in June. I already had a 1gb account for emails at mweb and used them as a stop gap until fibre rolled out in my area. Installation due on Friday. Downgraded back to 1gb email account only
 
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