Please rate Web Africa

Please rate Web Africa on performance (speed and latency), support and value for mone

  • 5 – Excellent (much better than expected)

    Votes: 59 31.6%

  • 4 – Good (better than expected)

    Votes: 62 33.2%

  • 3 – Fair (exactly as expected)

    Votes: 33 17.6%

  • 2 – Bad (worse than expected)

    Votes: 22 11.8%

  • 1 – Pathetic (much worse than expected)

    Votes: 11 5.9%
  • Total voters
    187
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Just as I gave a good rating it all goes to hell. Routing issue, get to fnb site but can't get to news24, can't get to blizzard but can get to facebook. Can I change my vote from 5 to 1 ? Why would someone go and change routing tables on a Saturday afternoon or at all for that matter? Amateurs!
 
Speed: very good
Latency: fantastic
Support: prompt
Value for money: good
Overall: very happy. Would recommend.

Account: 4 mb 30Gb
 
Last edited:
biometrics said:
Issues all the time. I would leave if it wasn't for the RedAfrica v1 package.
Click to expand...

Strange. I'm on the same package and find it to be the best deal I think I've ever received. I've literally NEVER had a problem with WebAfrica - no downtime, no drops in speed, nothing.

Speed: Excellent
Latency: Excellent
Support: Great - Helpful when needed, but that hasn't been often.
Value for Money: 10/10 for the RedAfrica special. Other services are expensive compared to competitors.
 
Speed: fantastic
Latency: fantastic
Support: prompt
Value for money: good
Overall: very happy. Would recommend.

Account: 384kbps home uncapped
 
Speed: Average to great
Latency: Average and intermittent
Support: Very pleasant people to deal with, but issues sometimes left unresolved and often seem to crop up again
Value for money: Excellent as I am on myBB special
Overall : Mixed feelings

I think that capped account users should have better profiles / priorities than uncapped; for WA to go back to the "good old days" when they were great, consistent and seldom had hassles.
Also port reset does not solve all problems :)
 
I have the myBB special (11GB for R99) from a few years back and am very happy with it. Speed is usually pretty good and have had almost no hassles, so have very little to do with support. I also don't have the need to download the internet, so do not see the issues that others have.
 
3 – Fair (exactly as expected)

They can drop their stupid rolling windows then it go up to 4 at least.
 
Speed: Pretty good
Latency: Reasonable (I'm in P.E)
Support: Never had to use it
Reliability/Uptime: Only issues I've had is when one of the cable breaks.
Value for money: excellent
Overall: Pretty awesome, they should make the MyBB a standard account for all to use.
Account: R199 30+100GB account for the MyBB users.

I think the 100 MyBB users that have these accounts are lucky. I have yet to see another ISP with such an awesome package at a steal of a price.

Still need to setup a DL rig to fully utilize my 100gb after hours :P
 
Speed: 4.5
Latency: 5
Support: 5
Value for money: 4.2
Overall: 4.5
 
Speed: Good
Latency: Good
Support: Good
Reliability/Uptime: Good
Value for money: Fair (Like everything else in ZA, telecoms is still too expensive - not WA specific).
Overall: very happy. Would recommend.
Account: RedAfrica Special
 
Speed: 3
Latency: 3
Support: 4
Value for money:3
Overall: 3

Account: 10mbps Titan DSL complete
Cannot stream/youtube on this account!!!!Was able to do this until RedAfrica and Uncapped were launched, since then they went down the gutters.
 
Speed: Great
Latency: fantastic
Support: Very good
Value for money: good
Overall: Very happy. Have recommended them a few times.
Account: 4mb uncapped
 
Speed is good for downloads - have a few issues streaming though (youtube etc)
Also had a few issues with reliability now and again but generally not too much of a problem.
Value is great (special account)

Would be happier if streaming was more enjoyable. But otherwise wouldn't change account
 
Some people complain about WA a lot but I have never had any issues with them. I've stayed with them even though they cost more because of the service they have provided me over the years.
 
I was lucky to get a special price through the mybb forums a while back and have an awesome deal that meets my needs every month.

Performance (speed and latency)

Not as good as other ISP accounts, probably only realizing around 2/3 of my full line speed. I also find that the shaping affects me badly quite often and I tend to get frustrated during the day when I can't download something I need. This hasn't happened too often, but when it does, it can be very annoying. The Download Plus time after hours has suited my needs, and although I can no longer get as much as I used to be able to during this time, I am still able to get what I need. Overall 4/5.

Support

They always respond quickly, but maybe not with all the answers. 4/5.

Value for money

I have a special that is priced 'too good to refuse'!! 5/5.

Overall satisfaction

Overall, 4/5.

How Web Africa can improve to make you a happier customer.

Reduce the shaping restrictions. Let me download what I want, once my cap is gone, it's gone.
 
Speed: 4
Latency: 3
Support: 5
Value for money 4
Overall: 4
Streaming can be improved; Often have to let YouTube etc buffer before able to play continuous.


4Mbps Home connect 25GB capped.
 
Speed: always good
Latency: no issues
Support: fantastic and willing to help
Value for money: good
Overall: very happy, not going to move any time soon.

Account: 1mbps home uncapped
 
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