Please Rate Webafrica

Rate Webafrica, based on value-for-money, network quality, and general service satisfaction.

  • Excellent

    Votes: 37 32.7%

  • Good

    Votes: 29 25.7%

  • Average

    Votes: 9 8.0%

  • Poor

    Votes: 16 14.2%

  • Pathetic

    Votes: 22 19.5%
  • Total voters
    113
Status
Not open for further replies.
What Webafrica does well? - The price is right for the ADSL data package I have.

Where they can improve? - Please extend the "FREE Download Plus" time from 11pm to 7am?
 
Also they only undertake to respond to your email within 48 hours. That means they MAY only start addressing the issue 2 days after the ticket in opened.
 
Webafrica could communicate better with their customers. We do everything and they get paid. When I ask a question I expect an answer not simply ignored. When Rain stopped dealing with customers I was told that Afrihost had taken over the accounts but their service was so abysmally bad I had to go elsewhere. I happen to choose Webafrica because an ad popped up on the screen. I originally got Iburst through a little company name Interprise and was pleasantly surprised by their excellent service. They were then swallowed up by Vox and that was nearly the end of my association with Iburst. That was a nightmare all on its own. Then I started dealing directly with Iburst but they let their customers down badly but I stuck with them because I there was no one else. Hence I now have to deal with Webafrica who just don't notify their customers of specials or upgrades. NOTHING
 
Vengeful said:
Uptime as people have suggested is good. I have never had issues with them since adsl days. Even now with Fibre, still awesome.

Their support system is pathetic though (attempted to help 2 friends). Incompetence breeds within WebAfrica. Their support department are truly people who have 0 knowledge about anything. If you ever have a problem, you should rather move to a new ISP than deal with their support department.

ONE person does not deal with your ticket, its who ever is on duty that time. No follow ups, countless useless Traceroutes and Pings requested and speed tests. So yeah, if they actually learn a new diagnostic method, then perhaps their support will be better, until then, PRAY YOU NEVER HAVE A PROBLEM.
Click to expand...

What he said. A spot-on assessment of WA.
 
Vengeful said:
Uptime as people have suggested is good. I have never had issues with them since adsl days. Even now with Fibre, still awesome.

Their support system is pathetic though (attempted to help 2 friends). Incompetence breeds within WebAfrica. Their support department are truly people who have 0 knowledge about anything. If you ever have a problem, you should rather move to a new ISP than deal with their support department.

ONE person does not deal with your ticket, its who ever is on duty that time. No follow ups, countless useless Traceroutes and Pings requested and speed tests. So yeah, if they actually learn a new diagnostic method, then perhaps their support will be better, until then, PRAY YOU NEVER HAVE A PROBLEM.
Click to expand...

100% agree with everything above, especially the clueless support guys. Webafrica is great until you have a serious problem. Then good luck...
 
I've been with WebAfrica for more than 12/13 years. They've always kept their side of the bargain. I've had very little problems of the years . Octotel is busy laying fiber in our area and I'll move my account accordingly.
 
In general, decent ISP, useless with diagnosing network congestion on the exchanges - I've had to send through my ping and tracert logs on some occasions, but network is reliable enough for my needs.

My only gripe is that upgrading your connectivity package on their site seems unintuitive - and you can immediately upgrade your data allocation, but not your line speed, so you get billed for data you can't reasonably use while the line upgrade sits in pending state for a month.
 
I would like to see data rollover. I have uncapped at my home (I am not home often) and I am signed up for an uncapped line. I could save money though if I went to capped and had some data rollover.
 
Waited quite a long while to get my fibre installed and had much frustration trying to contact them (their CEO eventually emailed me directly).

But ever since it has only been down 1 day.

Price is fairly average and the pain of moving my fibre line is what's keeping me with them.
 
ebendl said:
Waited quite a long while to get my fibre installed and had much frustration trying to contact them (their CEO eventually emailed me directly).

But ever since it has only been down 1 day.

Price is fairly average and the pain of moving my fibre line is what's keeping me with them.
Click to expand...

How did you get this to happen? Currently waiting for installation, its been over two weeks and not so much as a confirmation of a date to install. So frustrated at this point.
 
WebAfrica have been pretty good... until i encountered an error that required specific human intervention to sort out.

Their phone support, first of all, lies - they are not available outside of working hours, despite what they advertise.
They only answered after 20 MINUTES of being on hold... during which you have to listen to their irritating mascot guy tell lame jokes - you won't believe how that aggravates you when you're already pretty annoyed.

Their online chat is only a bot - no humans on the other end.

Their knowledge base is also very light on the knowledge, and again you have to endure videos with Annoying Mascot guy and his lame jokes just to get to the info you need.

I had to go via Facebook messenger to get any sort of reply.

All in all, I had four days without internet, lost about R3,500 worth of business and spent about an hour on airtime.

I'm now looking for an ISP that would rather spend money on their call centre rather than a very annoying marketing campaign.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X