Please remove TelkomZA as a 'Telkom representative'.

I asked to be moved to another exchange, within two days I was on a new exchange and running on full speed.

If it wasn't for TelkomZA, I would've cancelled my ADSL and would have gone back to iBurst.
My original exchange was pathetic.
 
I have some insider info. There are two reasons why Telkom support has been so crap.

1) Telkom did not renew ~450 contracts, including call centre and support staff.

2) Each technician is contractually obliged to close 5 cases per day. Anything above and beyond that counts towards that technician's salary increase the following year March/April. What's been happening, though, is that Telkom have been defaulting on the salary increases and only give them during September. This means that the technicians are expected to work from March to August/September with their normal salary and then only the increases are given. The excuses that are given are that they don't have money to pay their increases. What's the effect? Technicians are in no hurry to see to any cases beyond their 5 for the day. Who could blame them? They also, obviously, don't go the extra mile where they usually would. Telkom is directly responsible for this catastrophe. Utterly disgusting.
 
mercurial said:
2) Each technician is contractually obliged to close 5 cases per day. Anything above and beyond that counts towards that technician's salary increase the following year March/April. What's been happening, though, is that Telkom have been defaulting on the salary increases and only give them during September. This means that the technicians are expected to work from March to August/September with their normal salary and then only the increases are given. The excuses that are given are that they don't have money to pay their increases. What's the effect? Technicians are in no hurry to see to any cases beyond their 5 for the day. Who could blame them? They also, obviously, don't go the extra mile where they usually would. Telkom is direct responsible for this catastrophe. Utterly disgusting.
Click to expand...

Not quite true... especially the money angle. If the increases are announced "late" then the payment date is backdated to 1 April of that year and they receive a back-payment of all monies due.

This year there has been a total stuff with the performance appraisal system so there will be none. All operational staff will receive the same % increase, whether they outperformed their colleagues or not. Effectively the top performers, who were carrying the under-performers, have slowed down and are basically working to rule.

Salary increases for the operational are negotiated in a bargaining forum and usually span 2 or 3 years. So everybody (except management) knows exactly what they increase percentage will be at least a year in advance.
 
TelkomZA only responds selectively to certain users.

What I have noticed is that users who express their "disappointment" with service from Telkom, are generally the ones who will be ignored.

So for my part, TelkomZA can take his/her "doing you a favour" attitude and shove it. In my opinion he/she isn't a company rep.
 
I recently experiences two whole months of no service due to an admin error on Telkom's side.

The Telkom social media team responded but wasn't really helpful in getting my problem resolved, I only got it resolved after I started emailing Telkom executives.

Guess what I'm going to do next time Telkom gives me bad service..
 
For me it has been the opposite, the TelkomZA rep has been extremely helpful in sorting out my issues. The Facebook and Twitter reps, not so much.
 
ambroseg1 said:
TelkomZA only responds selectively to certain users.

What I have noticed is that users who express their "disappointment" with service from Telkom, are generally the ones who will be ignored.

So for my part, TelkomZA can take his/her "doing you a favour" attitude and shove it. In my opinion he/she isn't a company rep.
Click to expand...

Maybe it's because you come accross arrogant, Maybe if you approached TelkomZA with a nice attitude and friendly, They'd be more willing to help...
 
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