Please remove TelkomZA as a 'Telkom representative'.

copacetic

copacetic

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I am getting sick and tired of having my PM's ignored, and the feedback thread devoid of official responses for who knows how long now.

Being a customer representative doesn't mean a title and a border, you bunch of twits, it means keeping your customers' informed when there are problems, and for many of us, the internet experience we have been paying for is utterly and totally buggered (as per the feedback thread over the past week or two).

This would not be so bad if the call centre people were able to do anything more than A)claim there is no problem, or B)reset your port/lower your sync speed.

Pathetic and unacceptable.

Get your heads out of your arses please.

*edit*

There's been a response from TelkomZA in the thread, and while I stand by my annoyance, I want to apologize for my choice of words - It's nothing personal, and I appreciate the almost miraculous fact that Telkom are represented on the forum at all.

Let's be fair - We are just coming out of the big holiday break.
 
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This would not be so bad if the call centre people were able to do anything more than A)claim there is no problem, or B)reset your port/lower your sync speed.
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+several million.

The call center is absolutely useless and until recently the forum rep here was the only way to get an actual answer.
 
Is this only recent? I dealt with TelkomZA during December through PMs and he responded fine?
 
S1ght said:
Is this only recent? I dealt with TelkomZA during December through PMs and he responded fine?
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True, i sent him a PM and he responded, and assisted the very next day
 
I sent two pm's several months ago and got no response, ended up resolving the issue after a couple hours on the phone with Telkom.

Consider yourself lucky to have him respond.

But surely the Company Rep should be doing more than just responding to certain PM's, there is obviously an issue in Cape Town and the rep just does not respond to the thread....
 
I wonder how long it would take for them to realise they have been banned even?
 
I've had a lot of help from TelkomZA, he's been most useful and actually got stuff done.
 
What about the guys that cannot get to twitter from work, surely if he wants to be a rep on Mybb he needs to be active on Mybb.

If we are going to have to use twitter to communicate with him then remove his rep status...
 
froot said:
I've had a lot of help from TelkomZA, he's been most useful and actually got stuff done.
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Likewise, I'm not sure why others are struggling - TelkomZA's always responded promptly and has been quite helpful. Having said that, I suppose it depends who's manning that account for the day.
 
One can always take an mweb 7day trial... Atleast you will be having better internet than Telkom for 7 days :P
 
@TelkomZA has always been helpful to me, even got me on a different exchange on the same day I requested it. But, his communication with the Telkom customers for the past two weeks have been almost non-existent, probably because everybody's PM-ing the same question
 
I have to agree with the OP.
I had 1 query and it was replied to after 4 days. At least I was answered.
4 Days are however not an acceptable turn around time and you it seems you must PM or there will be no response.

My idea of a company rep is someone that is active on the forum and answers questions or give feedback by posting on the forum.

I know he/they have done a lot of great stuff and are thankful for that, but add someone that can be active on the forum and interactive with us and give us feedback and answer questions.
 
I have received extremely useful help from TelkomZA on more than one occasion. Two times for my own personal line at home, to do with exchange congestion which is now properly fixed. One time in November 2013 for a client, and again they have been very helpful.

Maybe they do ignore certain people. I for one are always nice and just too happy that someone at Telkom can sort out issues for me, vs others who may demand help and perhaps just aint very polite or have bad internet etiquette, who knows, but I personally rarely have problems once I get to someone who genuinely care to sort out issues.
 
xrapidx said:
How does that end the thread? Much like on here, they ignore various people there to.

Basically, if they can't solve your problem with a port reset, they ignore you.
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Not all of them :p Keep persisting until you get someone to actually help you.
 
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