Please remove TelkomZA as a 'Telkom representative'.

darkjak101 said:
@TelkomZA has always been helpful to me, even got me on a different exchange on the same day I requested it. But, his communication with the Telkom customers for the past two weeks have been almost non-existent, probably because everybody's PM-ing the same question
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But why does everyone need to send the same question through pm, just respond to the thread then there will be no pm's.
 
Tinuva said:
I have received extremely useful help from TelkomZA on more than one occasion. Two times for my own personal line at home, to do with exchange congestion which is now properly fixed. One time in November 2013 for a client, and again they have been very helpful.

Maybe they do ignore certain people. I for one are always nice and just too happy that someone at Telkom can sort out issues for me, vs others who may demand help and perhaps just aint very polite or have bad internet etiquette, who knows, but I personally rarely have problems once I get to someone who genuinely care to sort out issues.
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All my interactions with TelkomZA, has been speedy...-last time around call centre could not up my speed, "due to function being greyed out on the screen"...dropped him a pm, within 30min...I was syncing at a higher speed....reminds me, that call centre is the worst ever...

others who may demand help and perhaps just aint very polite

Have to agree, it is how you go about requesting assistance, ....and by some of the tantrums/hissy fits/ego trips I have see/encountered on here, ..I would personally also, let some requests marinade for a bit:whistle:
 
Jola said:
Same here !
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He has also responded to me promptly and been extremely helpful. I guess things a a bit chaotic at TI at the moment and he may be prevented from advising us of the real problem. Remember TI is run by the government and Number 1 said this weekend that the ANC will be providing FREE and fast internet. Don't hold your breath.
 
pedruid said:
He has also responded to me promptly and been extremely helpful. I guess things a a bit chaotic at TI at the moment and he may be prevented from advising us of the real problem. Remember TI is run by the government and Number 1 said this weekend that the ANC will be providing FREE and fast internet. Don't hold your breath.
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free Dailup for all....;)
 
Pointless request.

It should be glaringly obvious by now that the Telkom reps on MyBB, formal & informal, have been muzzled by their management in respect of commentating on the DNS/capacity problems experienced by TI users since Jan 4.

As the TelkomZA team serves all ADSL users regardless of ISP why should they carry the can for TI problems?
 
MickZA said:
Pointless request.

It should be glaringly obvious by now that the Telkom reps on MyBB, formal & informal, have been muzzled by their management in respect of commentating on the DNS/capacity problems experienced by TI users since Jan 4.

As the TelkomZA team serves all ADSL users regardless of ISP why should they carry the can for TI problems?
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I asked rpm to follow up the rep issue...
 
He's probably been on holiday or something.

@Janitor in the Plugg thread has also been on holiday, but no one would know that unless you follow the thread quite hectically. So if you posted their in the last while and no response, it could also be perceived as him ignoring etc etc etc

That being said, I know the official channels suck arse, but one cant rely on a forum request really... I know you SHOULD be able to, but if something does get missed or ignored, then usually we are told to use official channels.

Twitter, actually, is an official channel? Well so I was told :)
 
techead said:
He's probably been on holiday or something.

@Janitor in the Plugg thread has also been on holiday, but no one would know that unless you follow the thread quite hectically. So if you posted their in the last while and no response, it could also be perceived as him ignoring etc etc etc

That being said, I know the official channels suck arse, but one cant rely on a forum request really... I know you SHOULD be able to, but if something does get missed or ignored, then usually we are told to use official channels.

Twitter, actually, is an official channel? Well so I was told :)
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TelkomZA is a team not only the one sharp oke that helps us!
 
I don't really understand the sentiment in this thread

No doubt there is some **** going down at Telkom lately - the Bloomberg article makes for a worrying read and it is probably a good time to get ready to sell any shares you might have in Telkom if the Board doesn't realize that they are heading into a **** storm by February if they go with the wrong attitude - and that there is a DNS/capacity problem at the ISP for which comment is actually sought is seeming to be on the muzzle.

There is an unwritten rule on this forum that we understand that customer service reps don't deal with company **** but rather that they within their scope do the best to get service up and running. We don't assume MWeb Guy to be Hershaw's little poodle nor can Afriman do anything more than take to management requests for IPConnect in PE and a dog.

So TelkomZA can do nothing more than convey up the chain that the user base of this forum are deeply ****ed off about the lack of meaningful information on the international latency issue.
While he is at it he can convey to whoever is applicable that because they haven't done their bundling smarter they've lost a small bob of business each month from me.
 
Paul Hjul said:
So TelkomZA can do nothing more than convey up the chain that the user base of this forum are deeply ****ed off about the lack of meaningful information on the international latency issue.
While he is at it he can convey to whoever is applicable that because they haven't done their bundling smarter they've lost a small bob of business each month from me.
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I don't think people are expecting them to perform miracles. All we want is an explanation/cause of the problem which is currently debilitating their service, what they are doing about it and when we can expect a resolution to the problem.

But there is absolute silence and zero feedback, the call centre staff deny there is any problem at all.

We're not asking for much.

That said I do believe this thread is harsh and not the way to do things and I don't share the sentiments of the OP.
 
Telkom should at the very least take MWEB's approach and just feed us BS until we leave them.
Right?

They could also just never respond to anyone as it is not really necessary.
A service is offered here which quite frankly they don't even need to bother with.
Not trying to defend the current issues though, I just don't think many of you are considering the alternative.
 
Electric said:
Telkom should at the very least take MWEB's approach and just feed us BS until we leave them.
Right?

They could also just never respond to anyone as it is not really necessary.
A service is offered here which quite frankly they don't even need to bother with.
Not trying to defend the current issues though, I just don't think many of you are considering the alternative.
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For the record, I also don't agree with the OP's sentiments.
But since you're not experiencing the issues the others are (from what I can tell from your posts), you can at least try to imagine that they're extremely ticked off by now, since this has been going on for 2 weeks.
 
well quite but I think a nice article on deafening silence from Telkom as a company (and seeking comment from the group communications head) is better placed that riling on the rep.
ponder said:
I don't think people are expecting them to perform miracles. All we want is an explanation/cause of the problem which is currently debilitating their service, what they are doing about it and when we can expect a resolution to the problem.

But there is absolute silence and zero feedback, the call centre staff deny there is any problem at all.

We're not asking for much.

That said I do believe this thread is harsh and not the way to do things and I don't share the sentiments of the OP.
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aktor said:
For the record, I also don't agree with the OP's sentiments.
But since you're not experiencing the issues the others are (from what I can tell from your posts), you can at least try to imagine that they're extremely ticked off by now, since this has been going on for 2 weeks.
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I have also had intermittent problems during last week.
It didn't effect my nzb though so I carried on downloading 24/7 at full speed.

I fully understand that it can be incredibly frustrating to not get feedback but Telkom could by rights just ignore this forum and there's not a lot we can do.
They service us on MyBB at their own grace.
 
Electric said:
I have also had intermittent problems during last week.
It didn't effect my nzb though so I carried on downloading 24/7 at full speed.

I fully understand that it can be incredibly frustrating to not get feedback but Telkom could by rights just ignore this forum and there's not a lot we can do.
They service us on MyBB at their own grace.
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Unfortunately you're right. The deadlock they have on their clientele is a pretty unhealthy situation, because there are no alternatives or options.
 
Electric said:
I have also had intermittent problems during last week.
It didn't effect my nzb though so I carried on downloading 24/7 at full speed.

I fully understand that it can be incredibly frustrating to not get feedback but Telkom could by rights just ignore this forum and there's not a lot we can do.
They service us on MyBB at their own grace.
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What NNTP server do you use? my NZBs are ****.
 
I've been experiencing solid speed on saix.
But get full speed on usenetbucket, 4MB speeds.
I've been checking my alt.binz stats page and have consistently been receiving 4MB.
 
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