Please remove TelkomZA as a 'Telkom representative'.

I know they have been slack regarding the issues, but each of my personal PMs sent this last week was answered within one day... just saying
 
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Chris_H said:
I know they have been slack regarding the issues, but my each of personal PMs sent this last week was answered withing one day... just saying
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aktor said:
Same here.
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From my perspective (and the other folk who have not been attended to), this is a bigger negative than everyone getting ignored equally.

Regardless, glad you guys got help.
 
copacetic said:
From my perspective (and the other folk who have not been attended to), this is a bigger negative than everyone getting ignored equally.

Regardless, glad you guys got help.
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I agree nobody should be ignored, but maybe they're responding first to queries that they know they can address immediately? Still, that should only result in a delay, not a total ignore. I dunno.
 
ponder said:
I don't think people are expecting them to perform miracles. All we want is an explanation/cause of the problem which is currently debilitating their service, what they are doing about it and when we can expect a resolution to the problem.

But there is absolute silence and zero feedback, the call centre staff deny there is any problem at all.

We're not asking for much.

That said I do believe this thread is harsh and not the way to do things and I don't share the sentiments of the OP.
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TelkomZA is 'a' techie, who helps out with technical problems where 'he' can (with no response on the boards). The questions raised in your first paragraph is not in the gambit of a techie, but rather some PR type.

I am very chuffed with 'his' prompt resolution to my problem.
 
TheGrove said:
@TelkomZA

Thanks for the reply, I have sent you a PM.

My local and international is affected, Speedtest to Telkom server have over 600ms latency and download speed is 0.12mbps. I logged a ticket on Saturday, it was escalated and agent promised someone would call and today I receive an SMS informing it was resolved and closed, no phone call and I am still having the same issue.

Please assist.
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Ok so I sent TelkomZA two pm's, one informing him of this thread and another about my ticket being closed without the issue being resolved.

He responded to the first pm with the same response in the thread and has just ignored the second pm, again I have no internet at home.

http://www.speedtest.net/my-result/3228787767

Tried a different modem, done a port reset, nothing, works fine on my FNB account. @TelkomZA, some help would really be appreciated.
 
TheGrove said:
Ok so I sent TelkomZA two pm's, one informing him of this thread and another about my ticket being closed without the issue being resolved.

He responded to the first pm with the same response in the thread and has just ignored the second pm, again I have no internet at home.

http://www.speedtest.net/my-result/3228787767

Tried a different modem, done a port reset, nothing, works fine on my FNB account. @TelkomZA, some help would really be appreciated.
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How do you know that he ignored it? The TelkomZA team cannot fix your fault... it has to be forwarded to the relevant section(s) for investigation and feedback.
 
MickeyD said:
How do you know that he ignored it? The TelkomZA team cannot fix your fault... it has to be forwarded to the relevant section(s) for investigation and feedback.
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It was escalated, there was no feedback, just an sms to say it was resolved....But that is okay I guess?
 
Maybe the investigations guys only got your fault in the last 3 hours when they've been arriving at work and are struggling a little because its so cold
 
Bud did you read my original post,

I logged a ticket on Saturday it was escalated and agent promised someone would call and today I receive an SMS informing it was resolved and closed.

So no all within 3 days, it has been down for over a week now, ticket logged, escalated, marked as resolved and closed, but still not working.

Been on hold for 40 minutes and just got disconnected....

International speed test, http://www.speedtest.net/my-result/3228832766 :(

I am not asking for a miracle just working internet, but then again that seems to be asking for a miracle.
 
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that is when you bring out a can of whoopass on the call centre and insist on an escalation and proper referencing. Go through the motions up to an ICASA CCC complaint

Of course the pinnacle call centre is much better to deal with than the pleb centre but insist on speaking to a supervisor and so on
 
Paul Hjul said:
that is when you bring out a can of whoopass on the call centre and insist on an escalation and proper referencing. Go through the motions up to an ICASA CCC complaint

Of course the pinnacle call centre is much better to deal with than the pleb centre but insist on speaking to a supervisor and so on
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Reference number of closed ticket was sent to TelkomZA, so I hope he helps, but for now just going to sit on hold.
 
TheGrove said:
Reference number of closed ticket was sent to TelkomZA, so I hope he helps, but for now just going to sit on hold.
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Paul is right. Phone back and obtain an escalation ref (they won't keen to give you one!). Wait a day or so. Phone again and escalate the ref to the CEO's office. If nothing happens, send complaint (with refs) to ICASA.
 
I have the escelation Ref, that is the one that was closed :(

Trying to get through to Telkom now but still sitting on hold. I don't want drama just want internet that I can do more with than browse mybb :)
 
Telkom actually need a whoopass dealing call centre with highly trained calm center operatives
I had a really bad person on the other side of the line last week and after she stuffed me around enough disconnected and phoned back before getting to the grit of things set out that (a) I am lodging a complaint about said incompetent, (b) am in a bad mood, (c) will escalate the problem. Sorted out in a few minutes
 
Isn't TelkomZA only for line/exchange faults, and when there is a fault with TI like now, then one is on their own with that one?

Would explain all the ignoring?
 
Paul Hjul said:
Telkom actually need a whoopass dealing call centre with highly trained calm center operatives
I had a really bad person on the other side of the line last week and after she stuffed me around .....
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+1 - 'bout sums up the last interaction I had with Telkom over the phone.

Having said that, I PM'd the Telkom Mobile guy about my ADSL land line issue and he/she responded albeit not his/her area....
 
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