Plugg ISP.

luxe said:
I think they work on that 10 day rolling threshold, so you need to pull 40g in 10 days perhaps?

I have downloaded more than 40gb and I have not been shaped in the least.

I also have my doubts about DSG and your claims. I purchased my connection through their website, and customer service was IS Customer Service?
Click to expand...

With all due respect, do your homework.

For those that are interested here are the facts: (accuracy can not be verified, as several consultants could not provide 100% accurate info, either unwilling or unknown - so much for transparency)

Shaping period: 6 am - 6 pm (no shaping on weekends)
Throttling mark: 40 GB, currently being "lenient" due to available capacity 60 - 80 GB, however should you exceed 100 GB, your connection is doomed and your connection will be the first to be throttled (and the heaviest) should you fall in the top 10 % (currently set at 60 - 80 GB per month) with an expected speed of no less than 1 Mbps once throttled.

Maximum international throughput that could be expected is well below 4 Mbps and should be between 3.2 Mbps - 3.4 Mbps.


As this ISP, like it's parent IS do not believe in providing its subscribers with all the facts that is required to make an informed decision and with transparency lacking, you would be taking a risk in signing up - as the rules might change without you being made aware of it.

In short, you do not know what you are purchasing.

This seems like another case of misrepresentation (don't even think to approach ISPA or ICASA - useless both of them) and should be forwarded to http://www.asasa.org.za/ for an ISP misrepresenting its product.

Contact [email protected]; should you wish to know more, as the waiting time on their telephone lines are the same as Telkom, need I say more.

It might be worth while to investigate the acquisition of an Altech uncapped account (no throttling or thresholds); from either Open Web (advantage: can instantly switch you to another backbone, should it be required) or TRL Tech (advantage: lower pricing).
 
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Please indicate your source for the above information.

Oh, and a Phone Jockey doesn't count.

You also seem to be taking this rather personally...care to explain?
 
Zenn- here is my usage for the last two months. I have NEVER been shaped.

YearMonth Total Time Connected Total Megabytes Sent Total Megabytes Received Total Megabytes Sent and Received
2011-July 630:59:27 24602.10 61908.63 86510.73
2011-June 647:58:26 19252.01 42881.50 62133.51

Year-Month 2011-07
Total MB Used This Month 86510.73 MB
Average MB Used Per Day 3204.1 MB
Account Status Full Access
 
Account Details
UserName ******###@propertiere-adsl.co.za
Year-Month 2011-07
Total MB Used This Month 257275.08 MB
Average MB Used Per Day 9528.71 MB
Account Status Full Access

I bought the 4096k uncapped lite account for R418 @ http://www.propertiere.co.za/basic-uncapped.

IS bassed. Yes I am shaped to 130KB/s download during peak times and after 6pm it starts to pick up to 200KB/s then 300KB/s and then later at night its full speed. Weekends is FULL speed 24/7. So even that is worth it. It will give you 4 weekends that you can absolutely download as much as you possibly can.

If i calculate it right its +- R1.7 per GB on my usage as it stands. Not to mention that even if you are shaped I get latency to EU of about 209-230ms which is not bad considering its a uncapped account under shaping.

BTW! I will not pay more than R418 for this account. Trust me that is a very good price and the account is the same as all the IS basic uncapped accounts!
 
I imagine so, but i have pulled 86gbt his month, and no shaping , not once.
 
As per a previous mail with [email protected] " Our System does not use a throttling system as such we use a dynamic usage based grouping system that divides users into 10 groups sharing the same amount of bandwidth so our lowest users would get the fastest speeds as they share their portion of the bandwidth with other low users and the heavy users will be slowed down as they are sharing bandwidth with a group of heavy users, as a result providing a exact figure for the usage/speed relation would be difficult but a safe level of usage would be between 60 & 100 gigs "

Speed wise on my 4meg line i get 2.8 Mbps - 3.4 Mbps and my free 1gig afrihost runs at the same speed so i guess that's the most that the line can take . And i use +- 120gb/month
 
who.is.michael said:
The shaping policy kicks in at 40 GB = R 12.23 / GB


From: Tshepo Sengakane [mailto:[email protected]]
Sent: Wednesday, July 27, 2011 10:55 AM
To: michael
Subject: info


Hi micheal here its that info you requested
Uncapped ADSL
PACKAGE SPEED MONTHLY COST
Uncapped 384 384Kbps R188.00


Uncapped 512 512Kbps R289.00


Uncapped 1024k 1024Kbps R298.00


Uncapped 4096 4096Kbps R489.00

shaping policy :40gb

kind Regards

Tshepo frans sengakana
IT Support
tshepo | Helpdesk
011 759 7000 (Switchboard) | 0861 DSG 247 (Helpdesk)
158 Jan Smuts Avenue, Rosebank, South Africa
086 557 5474(fax number)
Directions to our Offices
Digitalise.com | DSG.co.za | Online Shopping
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dj-mtshepana

No dream is too high for those with their eyes on the sky. - It seems so!

https://www.vitalitybroadband.co.za/?_page=product_cat:t_Multi Column Table&id=54&showtable=true
https://www.plugg.co.za/?_page=product_cat:t_Multi Column Table&id=54&showtable=true

How IS / Discovery can allow these idiots to run their client interface astounds me, they can't even seem to get the recipient's name right.

Have a look at all the errors on their websites; Digitalise.com | DSG.co.za
Click to expand...
Beat this.

The subject of the Notification sent out was: feedback from the Neotel

The main body of the message was..

--_004_775409D245199443BECA1684DF93527A1CA5D88282EXMAILneotelc_ Content-Type: multipart/alternative; boundary="_000_775409D245199443BECA1684DF93527A1CA5D88282EXMAILneotelc_" --_000_775409D245199443BECA1684DF93527A1CA5D88282EXMAILneotelc_ Content-Type: text/plain; charset="WINDOWS-1252" Content-Transfer-Encoding: quoted-printable Good day, Please note that we have an Emergency Change scheduled between Boundary Oli= en and Ovaal on the 26th June 2011 from 13:00 to 17:00 (GMT: +02:00). Services are not expected to be affected but they will be at risk during th= is outage. Reason for Change: To replace burned ADSS fibre cable between Boundary Olien and Ovaal near th= e river. Implementation plan: * Install new ADSS cable * Prepare both sites of the new cable * Cut the damaged fibre cable. * Splice both ends of the new cable * Test and monitor the restoration of services * Recover the damaged cable Rollback Plan: If splicing is not successful then re-do joint. Kind Regards Specialist - Change Control Neotel T: + (27 11) 585 0085 F: + (27 11) 585 0601 M: + (27 82) 854 6456 @: @neotel.co.za W: http://www.neotel.co.za ________________________________ Neotel is a level 3 B-BBEE contributor. EmpowerLogic Rating: EE Note Information about Neotel directors and registration number is available at = http://www.neotel.co.za/wps/portal/neotel_board_of_directors A disclaimer relating to the above email is available at http://www.neotel.= co.za/wps/portal/neotel_disclaimer --_000_775409D245199443BECA1684DF93527A1CA5D88282EXMAILneotelc_ Content-Type: text/html; charset="WINDOWS-1252" Content-Transfer-Encoding: quoted-printable Good day,

We receive many notifications from Neotel and a host of other ISP's as well but never have I seen notifications like this guy sends them out. E-mail address removed for privacy reasons.
 
Im looking to move over to Plugg - can anyone provide an update on their service and policies?
Looking at taking the 1MB option

What is the difference between Plugg and Vitality?
Vitality is cheaper and as i see it - Run by the same company

?
 
I don't know about the Vitality/Plugg difference, but I am still very happy with PluGG, speeds are great at any time of the day, and I still have not been shaped.

Perhaps call them, or drop an email to their support desk?
 
luxe said:
I don't know about the Vitality/Plugg difference, but I am still very happy with PluGG, speeds are great at any time of the day, and I still have not been shaped.

Perhaps call them, or drop an email to their support desk?
Click to expand...

Thanks - I have just done that
Can you tell me what your average usage is for a month
PM if need be
 
Lemme know, it can't just be me who is having the best connection ever on Plugg.

I was on MWEB for a year, its like night and day.
 
Good and Bad news

I joined Plugg on 12-09-2011
Took the 4MB data option. (2 Concurrent connections)
Using the account on a 1MB line and a 384kb line (process of upgrading to 1MB)

Good
The 1st 3 days were excellent full line speed 24 hours
I managed 19GB in 3 days.

Bad
Yesterday i got throttled down to speeds of 5KB max
Webpages took over 15 seconds to load.

I emailed Plugg and this was the response

With regards to the speed issue . Your current usage is sitting at +-18 gb over a period of 3 days which projects your usage at 180GB for a month Normal usage for a 4096 would be +- 80 - 100GB thus the system would currently be grouping you with clients on that usage level and as a result you would be contending for bandwidth with those level clients you would experience lower speeds . usage speed at night will be a lot faster though.

I think this policy is hopeless - from now till the end of the month i will be shaped
How do they know that my usage will stay the same through out the month? What if i just needed those large files?
They should just shape after a certain amount of bandwith used and not based on thumb sucking figures.

Really disappointed
 
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