Plugg Uncapped ADSL Feedback

orin76 said:
That is one of the main reasons I decided to try Pugg. I'm now serving my calendar month's notice with on my Gold account, but using Plugg almost exclusively. Excellent product, excellent price.
Click to expand...

And there's no calendar month notice BS with Plugg :)
 
Last edited:
Got this

Hi,

We have received a complaint as outlined below, from an IP allocated to

your company. Please investigate this issue and liaise with your

client/user/employee as necessary. Please inform us of the actions taken

and the outcome of your investigations.

--

Kind Regards,

IS Abuse
Click to expand...

What should I do ?
 
arni1954 said:
What should I do ?
Click to expand...

Maybe look at installing the likes of PeerBlock.

The Abuse guys are merely doing their job regarding copyright infringement notices that they received from Paramount Pictures Corporation and so forth.

I wouldn't fret over it.

However if the complaint is about an open DNS resolver linked back to you, then I suggest you either shut it down or fix it so that it is not open to the world.
 
biometrics said:
What's the complaint?
Click to expand...

This
Subject: 22-84872945 Notice of Unauthorized Use of Paramount Pictures Corporation Property

Sent to: [email protected]

Assigned to:

Suspected Activity: Illegal software

Client IP Address: 196.209.227.222

Client IP Netblock:

Company Name: PLUGG

Service Identifier:

Stalled Status: Client notified

ORIGINAL COMPLAINT - 1324003
Click to expand...
 
janitor@plugg said:
Maybe look at installing the likes of PeerBlock.

The Abuse guys are merely doing their job regarding copyright infringement notices that they received from Paramount Pictures Corporation and so forth.

I wouldn't fret over it.

However if the complaint is about an open DNS resolver linked back to you, then I suggest you either shut it down or fix it so that it is not open to the world.
Click to expand...

Thanks
 
Anybody else got increased latency and reduced speeds? I'm hoping it wasn't just my first month of Plugg that was so awesome. Janitor?



This is on an account/line where I usually get 5Mbps, and 20ms ping....
 
Last edited:
nathank said:
Anybody else got increased latency and reduced speeds? I'm hoping it wasn't just my first month of Plugg that was so awesome. Janitor?



This is on an account/line where I usually get 5Mbps, and 20ms ping....
Click to expand...

Well - that was quick. For now the problem seems to be resolved. Touch wood.
 
Getting less than 1 Mbps on a 8 Mbps line/account to a local speedtest server. Usually much faster. Can't stream tonight.
 
Hi Janitor

Yet again your accounts department have buggered up. Last month they took payment late and there was no available funds at that time. I paid it via EFT and it came right. It still took them 2 weeks for them to confirm the payment even after I sent proof of payment.

Now today they have taken a double payment.
What is going on there?

Regards
 
Bar_Rat said:
Yet again your accounts department have buggered up.
Click to expand...

I had a quick chat to accounts and while you have been double debited, all charges are valid. The initial invoice is for the subscription fee, the service was created on 31-05-2013 at 23:03 so it fell into the next billing cycle hence the invoice was not prorated.

Add the late debit order processing due to a fault in the batch as well as the lack of funds, the system made a mistake on your account.

Now today they have taken a double payment.
What is going on there?
Click to expand...

A refund will be processed on Monday 8 July 2013.

I have also authorized one month free (August 2013) to compensate for the billing problems that you experienced. You will still receive an invoice for August but it will not be debited from your account.
 
Last edited:
janitor@plugg said:
I had a quick chat to accounts and while you have been double debited, all charges are valid. The initial invoice is for the subscription fee, the service was created on 31-05-2013 at 23:03 so it fell into the next billing cycle hence the invoice was not prorated.

Add the late debit order processing due to a fault in the batch as well as the lack of funds, the system made a mistake on your account.



A refund will be processed on Monday 8 July 2013.

I have also authorized one month free (August 2013) to compensate for the billing problems that you experienced. You will still receive an invoice for August but it will not be debited from your account.
Click to expand...

I am truly amazed by the diference in customer service you guys have. Compared to other ISPs I have been with you admit to faults and even compensate when its not expected.

I am really happy with my service even with the few "hicups" I have had that really were not all your fault.

Thanks a lot!
 
biometrics said:
Getting less than 1 Mbps on a 8 Mbps line/account to a local speedtest server. Usually much faster. Can't stream tonight.
Click to expand...

Seems I fixed it. The speed on my iPad in my bedroom via a wifi repeater was terrible lately even after resetting everything. Last night I fiddled with setting, changed antennas, reconnected cables etc and it came right. So as is usually the case it wasn't Plugg. :D
 
Bar_Rat said:
Hi Guys

Just played a LoL game and had huge latency. Not sure if the servers are having problems or if its plugg.
I also cant get onto the LoL forums.
Any other LoL players able to check their in-game latency?
Here is the forum page that times out for me. Let me know if you guys can load it.
http://euw.leagueoflegends.com/board/forumdisplay.php?f=2
Click to expand...

Howzit Bar_Rat

It's 3 hours later tho, it did open, a bit sluggish the first time but does open no problem. Not a gamer so can't comment.

lol.jpg
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X