Plugg Uncapped ADSL Feedback

Nimz said:
I think it's to do with the shaping policies

what was your usage for last month?
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I would need to take a look... Not that much hey. I'm just so impressed with these guys. Good ping for games and good speeds for downloading but they nail the download pig's with the star system ;)
 
techead said:
I would need to take a look... Not that much hey. I'm just so impressed with these guys. Good ping for games and good speeds for downloading but they nail the download pig's with the star system ;)
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yeah i only did 290GB last month but got throttled to death;)
 
When MyBB does these comparison articles, why is Plugg never in the tables?
 
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Just to keep the thread alive :)

POP QUIZZ: (love stirring the pot :)) *puts flame suit on*

"Where did we come from and why did we move?", but end off with your experience with Plugg to keep it relevant to the thread ;)

I'll start:

Afrihost (IS) (round 2, fool me once, shame on you, fool me twice, shame on me!)

I decided to come back after they announced their relaunch and was with them for about 6 months (after webafrica). Then they decided to fix something that wasn't broken and move to MTN (Oct/Nov 2012). What a balls-up! At the beginning of Nov, I had had enough, and moved over here. I tried to get a pro-rata refund from them as it was only day 5 but they weren't interested, so ended up paying for 2 accounts that month.

Internet Solutions (not openweb, they're great until the account goes dead, then you enter into a perpetual cycle of entering new account details from support into your router) IMHO are the only decent ISP that do things properly and offer a speedy solid service. TI are another but I refuse to sell my soul :)

People often complain about IS but to be fair, I would say it's in connection with the day time throttling and degraded streaming performance during the day (read: shaping), but as a customer who has been around a while and is keeping a 4 star rating, the shaping is truly dynamic, sometimes I get full speed during the day too (bunking work or something ;)), when the network isn't busy.

As this is classed as a consumer home uncapped account and I am at work during the day, the day time shaping doesn't bother me and I look forward to when I get home knowing that I will have an awesome unshaped experience from 5pm-8am (read: line speed) day in day out, and if you are a good little boy and leave your heavy downloading for 12-6am (9GB on a 4mb), weekends included, then you are not punished during the day and have perfectly functional internet (I don't have a problem watching youtube @ 360p instead of 720p or netflix at a slightly lower quality when network is busy).
 
wingnut771 said:
Just to keep the thread alive :)

POP QUIZZ: (love stirring the pot :)) *puts flame suit on*

"Where did we come from and why did we move?", but end off with your experience with Plugg to keep it relevant to the thread ;)

I'll start:

Afrihost (IS) (round 2, fool me once, shame on you, fool me twice, shame on me!)

I decided to come back after they announced their relaunch and was with them for about 6 months (after webafrica). Then they decided to fix something that wasn't broken and move to MTN (Oct/Nov 2012). What a balls-up! At the beginning of Nov, I had had enough, and moved over here. I tried to get a pro-rata refund from them as it was only day 5 but they weren't interested, so ended up paying for 2 accounts that month.

Internet Solutions (not openweb, they're great until the account goes dead, then you enter into a perpetual cycle of entering new account details from support into your router) IMHO are the only decent ISP that do things properly and offer a speedy solid service. TI are another but I refuse to sell my soul :)

People often complain about IS but to be fair, I would say it's in connection with the day time throttling and degraded streaming performance during the day (read: shaping), but as a customer who has been around a while and is keeping a 4 star rating, the shaping is truly dynamic, sometimes I get full speed during the day too (bunking work or something ;)), when the network isn't busy.

As this is classed as a consumer home uncapped account and I am at work during the day, the day time shaping doesn't bother me and I look forward to when I get home knowing that I will have an awesome unshaped experience from 5pm-8am (read: line speed) day in day out, and if you are a good little boy and leave your heavy downloading for 12-6am (9GB on a 4mb), weekends included, then you are not punished during the day and have perfectly functional internet (I don't have a problem watching youtube @ 360p instead of 720p or netflix at a slightly lower quality when network is busy).
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I read your answer for my post let me explain how it works My ADSL line is with AXXESS with standard bank discount I pay R341 for the 10MB line and account with @lantic for R59 including 1 free GB anytime usage and uncapped aferhours and weekends it perfectly works for me am more than happy for more than 1 year now with this account
 
Iafrica / Mweb (since dialup days) - 18 years or so

Afrihost when they first launched their more affordable packages (kept the Iafrica email address throughout)

Back to only mweb / iafrica when uncapped was launched

Plugg after the last big Mweb outage (downgraded my mweb to the 1 gig package just to keep the email addy)

Happy as a clam with Plugg
 
citizensa said:
I read your answer for my post let me explain how it works My ADSL line is with AXXESS with standard bank discount I pay R341 for the 10MB line and account with @lantic for R59 including 1 free GB anytime usage and uncapped aferhours and weekends it perfectly works for me am more than happy for more than 1 year now with this account
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Hi citizensa,

Thanks, I was picturing a capped account until @lantic was mentioned which I have been keeping an eye on with the @lantic bolt on @ R59 (almost sounds too good to be true) and would be my next stop if something goes wrong over here, as I only use my account after work, so would suite me just fine.

How you managing the change over times, doing nothing or cycling router? No billing problems?

Still, I am a firm believer of if it ain't broke don't fix it and am really happy with Plugg (4mb line with telkom @ R425 - less hassle if something goes faulty - plus R429 in place of the R59 plus 1GB capped account) , and can't really complain, day-time (later in the day usually) performance slows to half speed worst case but so what, because I can bet my life that I know come 5pm, things are as good as my line speed can provide. I just wish I had 10mb, and if I did, I would probably pay the R1299, just because I know it will work and I won't have any complications/surprises/dealing with support (puke) problems, but if you convince me otherwise about your time with @lantic's bolt on 6pm-6am deal and have had no admin problems (incorrect allocation of data and billing etc) which a few people have complained about on their forum, then, I would be a fool not to go the route you are taking.

Let me put it this way:

If I end up in a situation where there is any kind of reason for me to have to pick up the phone or send an email because there is some kind of problem, then that's my queue to exit - stage left - because in my experience, the issue is always lack of IPC (eg: Mweb currently) and they are having to shape harsher than before (eg: Webafrica's uncapped - Nov-Jan, great, then Jan-March was blah blah blah from them and Afrihost's MTN move where from the start - Oct - they had capacity issues and was only solved in March if I recall), and I know there is nothing that "support" can do until they upgrade said capacity which is always a TIA (this is africa) scenario with telkom which takes months to process, but they will still spin it with endless tests and shifting blame, offering discounts or using my favourite, ADSL is a best effort service, but never admitting to the fact and assuming I'm a dumb ass (naive end user) and that the problem is my end.

So, I don't waste my time anymore. The internet should be like electricity, a utility that just works (assuming you have no telkom problems of course), and right now Plugg is doing that for me.

Solid service!
 
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no issues over the weekend hey.

On another note. With all the mweb drama, we probably going to see a lot of the heavy downloaders coming back to other ISP's. Some of them might even be on IS, but I warn you now... IS star rating WILL rape you, if you try to rape them. You wont be able to stream a 180p youtube on your 10mb line... which Im happy with. People expect way too much these days, its ridiculous. At the same time, cant have companies lying to people.

Download during the day, 24/7 and you will be on 1 star faster than you can say "lets download the world"
 
techead said:
no issues over the weekend hey.

On another note. With all the mweb drama, we probably going to see a lot of the heavy downloaders coming back to other ISP's. Some of them might even be on IS, but I warn you now... IS star rating WILL rape you, if you try to rape them. You wont be able to stream a 180p youtube on your 10mb line... which Im happy with. People expect way too much these days, its ridiculous. At the same time, cant have companies lying to people.

Download during the day, 24/7 and you will be on 1 star faster than you can say "lets download the world"
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How will this work with people with a 1mb connection. Say I download 60-70GB per month; downloading between 12-6am on weekends is not going to cut it as it will take too long to download a file. Will one still lose stars downloading out of the "heavy download period" keeping in mind not going over 70GB per month?
 
afsrav said:
How will this work with people with a 1mb connection. Say I download 60-70GB per month; downloading between 12-6am on weekends is not going to cut it as it will take too long to download a file. Will one still lose stars downloading out of the "heavy download period" keeping in mind not going over 70GB per month?
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Nobody said you that could only download between 12-6am on weekends. Not too sure where you getting that from.

In a previous posting of mine I explain exactly how to get around the shaping/star rating.
 
Hi Janitor

Thanks for your reply. Sorry if my post was a bit unclear. I am not referring to only downloading between 12-6am. What I meant was since I have a 1mb line, my line speed is slow, and it will take quite some time to download big files. Since I do not download more that 70GB a month I would like to start downloads from 6pm and let it run until 6am the next morning (due to the slow line speed that need a lot of time to complete). However, as i understand it, downloading outside 12-6am will result in losing stars.

Taking into account that I only use 70GB a month, I dont think I will qualify as the top 20% where losing stars will apply. (Well, I hope so, but I am not sure.) :D
 
afsrav said:
How will this work with people with a 1mb connection. Say I download 60-70GB per month; downloading between 12-6am on weekends is not going to cut it as it will take too long to download a file. Will one still lose stars downloading out of the "heavy download period" keeping in mind not going over 70GB per month?
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I do some video streaming, browsing, dropbox backup uploads and emails between 8am - 5pm . I start my downloads from anytime after 5, usually around 10pm tho, i download throughout the weekend however. I manage to do on average 100 - 120gb per month on my 1mb and i have a 4 star rating.
 
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