Plugg Uncapped ADSL Feedback

Unhappy438 said:
You mean international cables? Yeah that's not our problem, the issue is local and telkoms copper network.
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Yeah, only thing is though, I'm practically able to throw an LCD screen at the exchange here it's so close. I've never had issues until Plugg mentioned all these star astrology myths, unfortunately I think it just covers any creative scheduling of bandwidth to generate more income. Telkom is not the issue in this case (god never thought I'd ever say that).

Anyways, have a great weekend all. Off to see more of the great outdoors due to lame internet speeds.
 
bradza said:
Yes I remember that post but it still doesn't work, Friday evening (just checked, downloads were mainly Saturday morning) is a weekend, that is off-peak, why then were we downgraded on a weekend when it says there "off-peak"? Still doesn't add up
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Well that is very easy to confirm. How about you PM me your username and I will tell you exactly when your star rating changed and why.

bradza said:
Oh and that support guy never called back at 1pm... not surprised though.
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Also PM me the service request number/ and or the name of the support guy you spoke to. I would like to follow up why they did not get back to you.

bradza said:
I've never had issues until Plugg mentioned all these star astrology myths, unfortunately I think it just covers any creative scheduling of bandwidth to generate more income.
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Since the inception of Plugg we had the star ratings. It is certainly not something new.

-- janitor@plugg
 
Well if there has always been the star system, how come the service has degraded since signup so much? I used to be able to do 160gig a month easily without any penalty? I'm also not the only one saying that here.
I don't need any other confirmation, I can see clearly and exactly from my stats thanks within the Plugg dashboard, barely any data went through before 7pm and after that it shouldn't had affected the stars yet this morning we have 2 stars and not the previous 3. I didn't get the reps name in technical support, couldn't really understand him that much but this wasn't the first time calls weren't returned.
This isn't personal, this is business, I'm just stating from figures I have from Plugg as a customer and it just isn't going according to what has been said.
I've done this whole thing before with back and forth and really I'm not getting the salary to chase it so don't worry, I'm still with Plugg but mainly because I've gone through all of the ISP's and just really tired of all the poor service (note I'm not saying you, I'm talking about the entities, you do a great job at assisting/speaking with customers here) and I give up. I don't have any time to just burn on finding out what happened because it's not worth the time as the result is always the same.

Thanks though. Have a good weekend.
Kind regards
B
 
bradza said:
Well if there has always been the star system, how come the service has degraded since signup so much? I used to be able to do 160gig a month easily without any penalty? I'm also not the only one saying that here.
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I am not disputing the fact that the network is busier than before. When there are plenty of capacity available on the network you will be able to use more per month, of course the opposite is also true for when everybody starts to pull as much as possible.

I don't need any other confirmation, I can see clearly and exactly from my stats thanks within the Plugg dashboard, barely any data went through before 7pm and after that it shouldn't had affected the stars yet this morning we have 2 stars and not the previous 3.
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It is not about confirmation. You made the statement that the star rating is not working (as per my explanation on this forum) and I wanted the opportunity to get the stats and show you.


I didn't get the reps name in technical support, couldn't really understand him that much but this wasn't the first time calls weren't returned.
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Well, if you can let me know your Plugg username, that is something I can work with.

I've done this whole thing before with back and forth and really I'm not getting the salary to chase it so don't worry, I'm still with Plugg but mainly because I've gone through all of the ISP's and just really tired of all the poor service (note I'm not saying you, I'm talking about the entities, you do a great job at assisting/speaking with customers here) and I give up. I don't have any time to just burn on finding out what happened because it's not worth the time as the result is always the same.
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That is fine. I am not expecting you to chase anything, I am merely asking that you PM me your plugg user details. I am just a janitor and dont mind chasing people up to do their job.

-- janitor@plugg
 
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bradza said:
Yeah, only thing is though, I'm practically able to throw an LCD screen at the exchange here it's so close. I've never had issues until Plugg mentioned all these star astrology myths, unfortunately I think it just covers any creative scheduling of bandwidth to generate more income. Telkom is not the issue in this case (god never thought I'd ever say that).

Anyways, have a great weekend all. Off to see more of the great outdoors due to lame internet speeds.
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I was merely talking about your point of undersea cables, speed and price comparing it to South America. Sure Plugg might be having issues at the moment but clearly none of those three are Pluggs fault.
 
Just a quick one, have other things to do with my time here but while we were off this morning, my father made use of Skype for 2 hours, used 200megs of data and after barely using data all weekend and got back to 3 stars, I now see we back to 2 stars.
On 200megs of data use? Really?

Seems more like all the ISP's have removed the "browse/email only" accounts that were cheaper and made them all normal accounts to increase turnover.

I'm finished with the conversation but I'm just really shocked. I don't want to do PM's, waste more time, get one-on-one treatment etc as I've always done it before and it goes no where. This is not just me mentioning hits on quality and speed, hence why I mentioned it. If this is the quality and speed now, I'm really not looking forward to XMAS time. Anyway, have a great day all.
Bye.
 
bradza said:
Just a quick one, have other things to do with my time here but while we were off this morning, my father made use of Skype for 2 hours, used 200megs of data and after barely using data all weekend and got back to 3 stars, I now see we back to 2 stars.
On 200megs of data use? Really?
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I've requested three times for you to provide me with your user details so that I can supply you with the correct information in order to back-up the functionality of the rating system.

Yet, you keep on claiming it is not worth your time but you continue bemoaning it. *shrug*

Anyway, not much feedback I can provide further on this matter.

bradza said:
have a great day all.
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Why thank you. Same to you. I am off to go fix a little water issue on the west side of the Campus.
 
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janitor@plugg said:
I've requested three times for you to provide me with your user details so that I can supply you with the correct information in order to back-up the functionality of the rating system.

Yet, you keep on claiming it is not worth your time but you continue bemoaning it. *shrug*

Anyway, not much feedback I can provide further on this matter.



Why thank you. Same to you. I am off to go fix a little water issue on the west side of the Campus.
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Dont know why he keeps on posting but refuses any help
 
Dear Janitor

Please can you PM me when my star rating was dropped from 5 to 4, and then from 4 to 3.

Many thanks,
Techead

edit : you should still have my details from last time ;)
 
Would 65.95 GB for the month so far be considered high usage on IS? I'm still on 3 stars...since as long as I can remember.

I cant really tell if i've been super busy the last 10 days..as the usage stats chart is kinda limited (query wise) if you want to check on it... unless you make a spread sheet etc etc...

EDIT:
ok..ok.. I caved... If my math is correct.. 35.68GB since 11/10/13

Too much?
 
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Same questions over and over again, its like a merry go round in this thread. Janitor cant you just make that post explaining the star rating your signature ?
 
I've read the post...

Internet Solutions makes use of a rolling ten day window to determine your account status based on your usage. The rolling window is always today plus usage of the previous ten days; there are no specific days. Rolling ten days.
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perhaps to rephrase... is 35GB in 10 days (most activity will be in the evenings) considered high usage, or enough to warrant the rating...
 
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Ovenmit said:
perhaps to rephrase... is 35GB in 10 days (most activity will be in the evenings) considered high usage, or enough to warrant the rating...
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If the network is busy then that will also effect the rating, what line speed do you have? When you say evenings just a heads up that downloads from 5pm - 12am can effect the star rating. Scheduling downloads from 12am-6am is the best time.
 
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Yeah... I read the bit about 12am - 6am.. and to me that's bull****... but anyway. We live in modern times, with game updates and streaming media, having to schedule to keep a pathetic "rating" down is nuts... but alas.

Im on a 4mb line.

Look, so far its not a huge problem. As I mentioned I work from home and the slow speed during the day because of a rating can sometimes be a pain (yes business account bla bla). Its more of a case of curiosity on my side.
 
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janitor@plugg said:
Well that is very easy to confirm. How about you PM me your username and I will tell you exactly when your star rating changed and why.
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This puzzles me, surely it would be more efficient to see this in the dashboard than to have to ask for it? Bureaucracy annoys me...
 
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