Plugg Uncapped ADSL Feedback

Not sure what's up with IS at the moment, but can't stream anything. Pings and tracerts are all fine, but videos won't buffer at all. Tried a bunch of different places, in case it was one in particular, but all the same. Switched to my Afrihost account, and everything works flawlessly. My star rating is 3, so shaping shouldn't be a problem?
 
Denouncer said:
Not sure what's up with IS at the moment, but can't stream anything. Pings and tracerts are all fine, but videos won't buffer at all. Tried a bunch of different places, in case it was one in particular, but all the same. Switched to my Afrihost account, and everything works flawlessly. My star rating is 3, so shaping shouldn't be a problem?
Click to expand...

Janitor prefers if you post your tracert's so he has something to work with.
 
wingnut771 said:
Janitor prefers if you post your tracert's so he has something to work with.
Click to expand...

Not just that, but the more information you supply the easier it is to find a possible issue/solution especially when I know the network is working like it should. If you do not want to paste the information in public then PM or email me.
 
Tracing route to google.com [74.125.233.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.0.254]
2 761 ms 663 ms 557 ms 196-210-146-129.dynamic.isadsl.co.za [196.210.146.129]
3 629 ms 639 ms 623 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 504 ms 493 ms 739 ms 196.35.115.136
5 669 ms 769 ms 714 ms 168.209.2.12
6 1022 ms 1066 ms 906 ms 168.209.100.13
7 811 ms 788 ms 795 ms 196.26.0.130
8 717 ms 751 ms 819 ms 74.125.49.66
9 775 ms 810 ms 958 ms 64.233.174.57
10 1097 ms 1223 ms 1399 ms jnb01s02-in-f9.1e100.net [74.125.233.73]

Trace complete.


Tracing route to plugg.co.za [196.37.111.155]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.0.254]
2 1395 ms 1477 ms 1351 ms 196-210-146-129.dynamic.isadsl.co.za [196.210.146.129]
3 1430 ms 1400 ms 1193 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 1202 ms 1322 ms 1293 ms 196.35.115.136
5 1138 ms 1128 ms 1116 ms 168.209.2.12
6 753 ms 761 ms 904 ms 168.209.100.13
7 1287 ms 1094 ms 1431 ms core1a-pkl-te1-2.isnet.net [168.209.100.238]
8 1419 ms 1308 ms 1300 ms csw4-bry-vl3.ip.isnet.net [168.209.218.251]
9 1121 ms 1187 ms 1365 ms sw-osfw-shared-2-bry-gi2-0-24.ip.isnet.net [196.38.255.150]
10 1631 ms 1342 ms 1446 ms 196.35.108.90
11 965 ms 1092 ms 1081 ms www2.isignite.co.za [196.37.111.155]

Trace complete.

Speedtest on saix.net Cape Town server

Last Result:
Download Speed: 1682 kbps (210.3 KB/sec transfer rate)
Upload Speed: 211 kbps (26.4 KB/sec transfer rate)
Latency: 907 ms
20 February 2014 21:05:23


So much fun tonight!
 
Last edited:
straatkat said:
Tracing route to google.com [74.125.233.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.0.254]
2 761 ms 663 ms 557 ms 196-210-146-129.dynamic.isadsl.co.za [196.210.146.129]

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.0.254]
2 1395 ms 1477 ms 1351 ms 196-210-146-129.dynamic.isadsl.co.za [196.210.146.129]
Click to expand...

That 2nd hop definitely doesn't looking good. Which exchange do you work connect through?
 
janitor@plugg said:
That 2nd hop definitely doesn't looking good. Which exchange do you work connect through?
Click to expand...

Somerset West, a know congested exchange (apologies, there are no such thing)

I have reported the line faulty, since I don't receive the minimum specification for 4mbit. (Something I have learned on a previous occasion. If you don't get the minimum speed, then they will look at it, anything above that is bonus and not considered a problem.) Got an sms to say that they have resolved it, but still bad, so I re-logged a fault just to be told that a fault is already reported. Sigh!
 
Hey Guys

Anyone having slow international browsing speed tonight?

Edit: Cant load any live streaming site like twitch.tv/azubu.tv.

Edit2: International speedtest doesn't even load for me. It will ping but when it gets to the download then it just hangs.
Local is fine


Tested my AH account and international is flying there.

EDIT3: http://speedtest.ookla.com/result/2527131854.png
 
Last edited:
My international is still terrible. Is there anyone else with this problem?

Cant even load twitter or Facebook.
 
Last edited:
International is working fine here (4mb uncapped). I had a similar problem a couple of weeks ago though, but it eventually fixed itself.
 
New IPC Bandwidth installed for KZN

Howdy,

Whilst mopping up some water that came in through an open window, I overheard some Engineers talking; it seems that Internet Solutions enabled their newly installed IPC at their Umhlanga offices over the weekend. This means that all DSL users in KZN will be routed over that IPC rather than Johannesburg.

Should you do experience problems ito latency, please log it with Plugg support so that they can address it immediately. Please include as much information as possible.

Now you need to excuse me. I am very close in tracking down the person that left that window open in this weather.


law-order-mop-mopping-evidence-clean-cleaning-pknn1004l.jpg.png
 
janitor@plugg said:
Howdy,



How are things looking today? Are you still having some international issues connecting from KZN?
Click to expand...

Things are back to normal. Got super busy these last few days and forgot to post that things are good.
I phoned tech support over the weekend and after a few hours they sorted it out.
 
Hi Janitor.

I have a problem which I hope you can solve.

But first here is stats:

Tracerout to www.olx.co.za
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            10.10.10.254 -    0 |   25 |   25 |    0 |    0 |    3 |    0 |
|      196-215-214-1.dynamic.isadsl.co.za -   12 |   18 |   16 |    7 |   12 |   17 |   16 |
|                           196.38.73.113 -   12 |   18 |   16 |   10 |   14 |   20 |   15 |
|            cdsl2-rba-vl150.ip.isnet.net -   12 |   18 |   16 |    9 |   14 |   18 |   11 |
|                             196.26.0.61 -   12 |   18 |   16 |    9 |   15 |   20 |   17 |
|             csw6-pkl-tg2-7.ip.isnet.net -   12 |   18 |   16 |    9 |   13 |   20 |   12 |
|                          196.33.166.232 -    0 |   25 |   25 |    8 |   10 |   23 |   10 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Traceroute to telkom.co.za
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            10.10.10.254 -    0 |   21 |   21 |    0 |    0 |    3 |    0 |
|      196-215-214-1.dynamic.isadsl.co.za -   16 |   13 |   11 |    8 |   14 |   29 |   17 |
|                           196.38.73.121 -   16 |   13 |   11 |    9 |   14 |   30 |   17 |
|            cdsl1-rba-vl150.ip.isnet.net -   34 |    9 |    6 |    0 |   13 |   16 |   14 |
|          core1a-pkl-te-1-2.ip.isnet.net -   34 |    9 |    6 |    0 |   12 |   15 |   15 |
|                            196.26.0.130 -   34 |    9 |    6 |    0 |   13 |   19 |   13 |
|     rrba-ip-se-2-wan.telkom-ipnet.co.za -   34 |    9 |    6 |    0 |   17 |   19 |   14 |
|                           196.43.25.137 -   34 |    9 |    6 |    0 |   12 |   18 |   15 |
|                           196.43.39.162 -   80 |    5 |    1 |    0 |   19 |   19 |   19 |
|rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za -   80 |    5 |    1 |    0 |   22 |   22 |   22 |
|                           196.38.73.121 -   34 |    9 |    6 |    0 |   17 |   27 |   13 |
|nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za -    0 |   21 |   21 |   10 |   13 |   38 |   13 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

ping to local and international:
Code: 
Pinging www.mybroadband.co.za [197.242.89.170] with 32 bytes of data:
Reply from 197.242.89.170: bytes=32 time=12ms TTL=52
Reply from 197.242.89.170: bytes=32 time=12ms TTL=52
Reply from 197.242.89.170: bytes=32 time=10ms TTL=52
Reply from 197.242.89.170: bytes=32 time=10ms TTL=52

Ping statistics for 197.242.89.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 12ms, Average = 11ms

D:\>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=177ms TTL=53
Reply from 212.58.246.90: bytes=32 time=176ms TTL=53
Reply from 212.58.246.90: bytes=32 time=176ms TTL=53
Reply from 212.58.246.90: bytes=32 time=177ms TTL=53

Ping statistics for 212.58.246.90:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 176ms, Maximum = 177ms, Average = 176ms

speedtest:
http://www.speedtest.net/result/3361057721.png


As you can see, its a pretty solid connection!

Now my problem is Diablo 3, during the week the game has extreme lagg, you wont expect this from a line with these stats.

With the tests results above (excellent ping and throughput) the in-game ping is as high as 1300 and does not go below 500 with it being the only one using the network at that time during the day(weekends pings are in the 220s).

I assume this is due to the D3 traffic being put on low-priority by Plugg because it is seen as peer-to-peer traffic. I know that peer to peer traffic is generally throttled during the the week days, but on weekends it is usually full-speed.
I also noticed that D3 has low latency during weekends, which kind of confirm my assumption above.
D3 uses port numbers between 49000 and 52000 for incoming connections, which is kind of in the range of torrent traffic and why I think it is Plugg that is slowing it down...

So, will you please check on your side, and do the needed janitorial duties?
 
Last edited:
Howdy,

dews said:
I have a problem which I hope you can solve.
Click to expand...

Let me have a chat to a couple of people tomorrow and see if there is a way to be able to distinguish the D3 traffic from normal torrents.

Could you email me or send a DM with your username please.

I'll revert back.

-- janitor@plugg
 
Last edited:
My IS-based VOX uncapped/unshaped account is experiencing horribly degraded service today (although I've been having intermittent responsiveness problems for close onto a week as well, where a requested website will take many seconds before it starts loading). Pings are 100% normal for me, but packet loss and UDP/TCP service latency is just shocking. Using my telkom account until this is sorted

Edit: a buddy of mine in cape town is having the same exact issue with his IS uncapped account. Looks like something's up with the IS network at the moment
 
Last edited:
fragtion said:
My IS-based VOX uncapped/unshaped account is experiencing horribly degraded service today (although I've been having intermittent responsiveness problems for close onto a week as well, where a requested website will take many seconds before it starts loading). Pings are 100% normal for me, but packet loss and UDP/TCP service latency is just shocking. Using my telkom account until this is sorted

Edit: a buddy of mine in cape town is having the same exact issue with his IS uncapped account. Looks like something's up with the IS network at the moment
Click to expand...

I do not see any issues on IS' infrastructure at the moment other than it is quite busy.

VOX is a reseller of IS and they control how they want their accounts to work, can not speak for them. As for your buddy, unless he is with Plugg, he must be using another reseller of IS. Again, resellers control their own packages and accounts.

IS merely provides the base of the pizza and various toppings. It is up the each reseller to decide how they want to build and advertise their pizza menu.

-- janitor@plugg
 
@Janitor: Yup I do understand that - my friend isn't with VOX though, which is why I assumed it was a general IS fault. Will see how it goes when I log back into the VOX account tomorrow and take it from there :) Ty for response
 
fragtion said:
@Janitor: Yup I do understand that - my friend isn't with VOX though, which is why I assumed it was a general IS fault. Will see how it goes when I log back into the VOX account tomorrow and take it from there :) Ty for response
Click to expand...

From what you describe, sounds like shaping on the account. But, best to get in touch with VOX to confirm :)

-- janitor@plugg
 
Howdy,

janitor@plugg said:
Let me have a chat to a couple of people tomorrow and see if there is a way to be able to distinguish the D3 traffic from normal torrents
Click to expand...

Quick update on the D3 slowness.

We think we have found the issue with D3. Our Controlling engine saw some of D3 traffic for behavioral Uploading/Download and encrypted bittorrent, and ended up classifying it as p2p (just like you pointed out). We have now added a specific /22 assigned to Blizzards into the gaming prioritizing group together with some other rules to make sure they do not fall into the same category as p2p.

If D3 gamers (with a star rating of 3 and above) could let me know how things are looking now in terms of latency; there might still be some ips to be added but this should be a good start.

Well, now you need to excuse me, I have a game of Pac-Man to complete.

-- janitor@plugg
 
janitor@plugg said:
Howdy,



Quick update on the D3 slowness.

We think we have found the issue with D3. Our Controlling engine saw some of D3 traffic for behavioral Uploading/Download and encrypted bittorrent, and ended up classifying it as p2p (just like you pointed out). We have now added a specific /22 assigned to Blizzards into the gaming prioritizing group together with some other rules to make sure they do not fall into the same category as p2p.

If D3 gamers (with a star rating of 3 and above) could let me know how things are looking now in terms of latency; there might still be some ips to be added but this should be a good start.

Well, now you need to excuse me, I have a game of Pac-Man to complete.

-- janitor@plugg
Click to expand...

D3 is ok for me.
 
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