Plugg Uncapped ADSL Feedback

tracert
Tracing route to www.plugg.co.za [196.37.111.154]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 19 ms 19 ms 18 ms 196-209-226-1.dynamic.isadsl.co.za [196.209.226.
1]
3 85 ms 83 ms * cdsl2-umh-gi0-0-0-3202.ip.isnet.net [196.38.74.2
33]
4 86 ms 84 ms * 196.26.210.204
5 * * 85 ms mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net [168.209.9
3.239]
6 100 ms 97 ms 97 ms 168.209.218.40
7 94 ms 92 ms * csw4-bry-vl2.ip.isnet.net [168.209.217.251]
8 95 ms * 94 ms sw-osfw-shared-2-bry-gi2-0-24.ip.isnet.net [196.
38.255.150]
9 97 ms 96 ms * 196.35.108.90
10 * 95 ms 97 ms www1.isignite.vm.hosting.co.za [196.37.111.154]


Trace complete.
Click to expand...
 
Maybe there's an issue with IS somewhere as I saw complaint's of slow speed on IC and OW (but that's nothing new) threads.

I'm sure Janitor will say something soon.
 
Bar_Rat said:
Hi
Anyone else having connection problems?
Click to expand...

Apologies for only responding now, but am down and out with flu in bed

There are no known outages on the network right now. Especially uncapped via UHM IPC looking good.

Have quickly used a test line down in Umhlanga to simulate the two stars profile that you are on currently, and getting roughly getting +- 2.5 mbps on 4 mb line..

Now this is about an hour later than when you posted your message so it's not really a true reflection of the state of the IPC (when you experienced the connectivity issues).

Code: 
root@dsltest-dbn:~/bin# traceroute [url]www.google.co.za[/url]
traceroute: Warning: [url]www.google.co.za[/url] has multiple addresses; using 74.125.233.63
traceroute to [url]www.google.co.za[/url] (74.125.233.63), 30 hops max, 40 byte packets
 1  196-210-130-129.dynamic.isadsl.co.za (196.210.130.129)  9.262 ms  9.503 ms  9.076 ms
 2  cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245)  12.220 ms  14.467 ms  11.770 ms
 3  cdsl1-umh-bd150.ip.isnet.net (196.26.210.192)  12.054 ms 196.26.210.200 (196.26.210.200)  12.306 ms cdsl1-umh-bd150.ip.isnet.net (196.26.210.192)  11.717 ms
 4  mi-za-cpt-p8-ten-0-0-0-1.ip.isnet.net (168.209.93.240)  13.025 ms mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203)  13.017 ms mi-za-umh-p8-ten-0-0-1-1.ip.isnet.net (168.209.93.204)  12.547 ms
 5  168.209.218.40 (168.209.218.40)  25.343 ms  23.156 ms mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203)  12.311 ms
 6  core1a-bry-gi1-0-0.ip.isnet.net (168.209.218.1)  22.118 ms 168.209.218.40 (168.209.218.40)  23.634 ms  22.408 ms
 7  core1a-bry-gi1-0-0.ip.isnet.net (168.209.218.1)  21.891 ms core1a-pkl-te-0-0-0-1.ip.isnet.net (168.209.100.77)  22.923 ms core1a-bry-gi1-0-0.ip.isnet.net (168.209.218.1)  21.646 ms
 8  core1a-pkl-te-0-0-0-1.ip.isnet.net (168.209.100.77)  22.650 ms 196.26.0.130 (196.26.0.130)  73.655 ms 168.209.1.179 (168.209.1.179)  21.656 ms
 9  196.26.0.130 (196.26.0.130)  22.124 ms 168.209.1.179 (168.209.1.179)  22.136 ms 74.125.49.66 (74.125.49.66)  23.131 ms
10  64.233.174.21 (64.233.174.21)  22.360 ms 74.125.49.66 (74.125.49.66)  22.873 ms  23.101 ms
11  jnb01s01-in-f31.1e100.net (74.125.233.63)  22.183 ms  22.137 ms 64.233.174.21 (64.233.174.21)  22.405 ms


root@dsltest-dbn:~/bin# traceroute [url]www.ubuntu.com[/url]
traceroute to [url]www.ubuntu.com[/url] (91.189.89.118), 30 hops max, 40 byte packets
 1  196-210-130-129.dynamic.isadsl.co.za (196.210.130.129)  9.455 ms  9.308 ms  9.355 ms
 2  cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245)  11.815 ms  12.035 ms  11.571 ms
 3  196.26.210.200 (196.26.210.200)  12.056 ms cdsl1-umh-bd150.ip.isnet.net (196.26.210.192)  12.231 ms 196.26.210.200 (196.26.210.200)  12.028 ms
 4  196.38.74.176 (196.38.74.176)  21.633 ms  21.153 ms  21.671 ms
 5  core1-pkl-tg0-7-0-0.ip.isnet.net (168.209.1.162)  23.150 ms  22.632 ms  23.657 ms
 6  168.209.201.97 (168.209.201.97)  194.633 ms  196.096 ms  194.134 ms
 7  168.209.246.66 (168.209.246.66)  191.169 ms  188.457 ms  195.852 ms
 8  xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net (83.231.235.221)  186.982 ms  187.204 ms  188.459 ms
 9  xe-4-3-0-core0.thest.uk.as6908.net (213.130.48.102)  186.240 ms  186.697 ms  186.500 ms
10  ae2-core0.thnor.uk.as6908.net (62.149.50.170)  192.666 ms  193.169 ms  192.643 ms
11  ae1-core1.thnor.uk.as6908.net (62.149.50.214)  209.888 ms  193.374 ms  192.147 ms
12  ae1-core0.gsld2.uk.as6908.net (62.149.50.33)  185.751 ms  185.735 ms  185.017 ms
13  canonical-gw.datahop.net (78.41.155.186)  186.233 ms  186.477 ms  186.969 ms
14  leszi.canonical.com (91.189.93.244)  186.738 ms  187.461 ms  187.224 ms
15  * * *

I will ask in the morning that they look closer at UHM IPC to make sure during peak times everything ticks like it should. But again, as far as I can see, including my own connectivity, things are pretty stable at the moment.

-- janitor@plugg
 
Last edited:
Hi Janitor,

Our auditors have discovered that Plugg has been billing us for a 4 Mbps uncapped account we cancelled last year. It was reactivated two months after cancellation. No notification was received of this.

I'm sending you an email ...
 
biometrics said:
Our auditors have discovered that Plugg has been billing us for a 4 Mbps uncapped account we cancelled last year. It was reactivated two months after cancellation. No notification was received of this.

I'm sending you an email ...
Click to expand...

I believe that you received a phone call from accounts after they have corrected the mistake and issued a credit.

-- janitor@plugg
 
janitor@plugg said:
I believe that you received a phone call from accounts after they have corrected the mistake and issued a credit.

-- janitor@plugg
Click to expand...

Yes, thanks.

I can't find where the credit shows in the portal though. As I make manual payments I need to see the current balance or credit note.
 
Watched the hour launch of Surface pro 3 last night between 6 and 7, three stars today, from 5.

Basically, this account is approaching uselessness for me :-(
 
Last edited:
straatkat said:
Watched the hour launch of Surface pro 3 last night between 6 and 7, three stars today, from 5.

Basically, this account is approaching uselessness for me :-(
Click to expand...

One day won't cause that. It's works using the last 10 days.

Regardless though, they need a premium or business version of this account for high usage people.
 
Chevron said:
One day won't cause that. It's works using the last 10 days.

Regardless though, they need a premium or business version of this account for high usage people.
Click to expand...

With that theory, a brand new account's stars won't move for 10 days, but this isn't the case as if you hammer it from the beginning, lets say friday night, by monday morning, you'll be on 1 star.

EDIT: I understand there is a 10 day rolling window but I think they compare your usage to the average or something. It's still blackmagic to me :wtf:
 
wingnut771 said:
With that theory, a brand new account's stars won't move for 10 days, but this isn't the case as if you hammer it from the beginning, lets say friday night, by monday morning, you'll be on 1 star.

EDIT: I understand there is a 10 day rolling window but I think they compare your usage to the average or something. It's still blackmagic to me :wtf:
Click to expand...

I have a business account that uses stars so that's definitely how it works. Maybe he is on lite.
 
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