Poor ADSL performance (Weltevreden Park)

I just received a call from telkom: The operator asked me if my adsl was working. I said it was, but that the performance was poor. She said OK and hung up. Seems to me like this ticket might get closed by telkom based on that conversation...
 
slurpy said:
I just received a call from telkom: The operator asked me if my adsl was working. I said it was, but that the performance was poor. She said OK and hung up. Seems to me like this ticket might get closed by telkom based on that conversation...
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I have asked the agent currently dealing with your query to run an update with Telkom again this morning. I think he gets into the office at 9am today :)
 
I'm also keeping an eye on things from my end slurpy :)
The DSL guys will have an update for you as soon as it's made available to them.
 
Issues issues issues

I've had recurring issues with my service for ages.
It's been getting progressively worse of late, however.
I am also in weltevreden park.
Not much further than you, slurpy, but I've been told that I needed to drop my line speed (first to 512k, and now to 384k), which I really dont want to do.
I've noticed that the service gets MUCH worse when it is / directly after it has rained.

I've logged SEVERAL calls, and am now busy escalating to anyone that will listen.

I would dearly love to have a solution to this problem :(
 
When I upgraded to 4Mbps I was downloading +-380KB/s now its from 70 to 170. It is also very bursty and has a bad effect on my online gaming. Especially World of Warcraft. From my research and a post in this thread my line to the exchange is in good shape. So there must be something wrong with the exchange.
 
slurpy said:
When I upgraded to 4Mbps I was downloading +-380KB/s now its from 70 to 170. It is also very bursty and has a bad effect on my online gaming. Especially World of Warcraft. From my research and a post in this thread my line to the exchange is in good shape. So there must be something wrong with the exchange.
Click to expand...

I believe Vaughn gave you a call yesterday at around 1pm with so more info on this?


@FireStorm101: Can you drop me a PM with your client code and DSL name please? Would like to have a possible resolution sorted out for you.
 
WAJeff said:
I believe Vaughn gave you a call yesterday at around 1pm with so more info on this?


@FireStorm101: Can you drop me a PM with your client code and DSL name please? Would like to have a possible resolution sorted out for you.
Click to expand...


Vaughn mentioned that some issues were sorted out on the WA side that may have affected my performance. The resolution of these issues have not affected my issues, still only have +- 1.7Mbps. I believe my exchange is no good.
 
Friday 10 pm my internet went down. (Scheduled Telkom maintenance). Internet back up, still getting poor performance.
 
I'm in Weltevreden Park as well and have a 4MB uncapped with Mweb, and have had connection speeds of 650kbps for 2 months. For the last 2 weeks my connection is dead. Telkom need to sort out the problem. They called me and said a technician would come out on Wed, I waited the entire day, no one arrived.
 
This is so frustrating. Telkom has looked at my line. Its "fine". They have looked at the exchange its "fine". Then why do i get such poor performance? Can't even load speedtest.net page times out....
 
Anyone from Centurion experiencing screwy ADSL? My pings high as a kite, 1000ms locally on different ISPs, im using a 384 so congestion issues will impact me more. :(
 
FYI

this issue is still not resolved. Telkom in the meantime have confirmed that there is a network fault in my area. They have not scheduled any maintenance to be done yet. Looks like it could take another 10 months at this rate.
 
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